IT Alerts moving offsite to improve outage communication, 4/25 4:00 - 6:00 PM
Period: 4/25/17 4:00 pm - 4/25/17 6:00 pm
To improve communication during outages, the IT Alerts application is being moved from the UNM data center to an offsite provider on Tuesday, April 25 between 4:00 PM and 6:00 PM.
No outage or impact is expected, save a very brief (<1 minute) disruption while DNS is cutover.
Once moved, ensure you update your links/bookmarks for IT Alerts to point to italerts.unm.edu (instead of it.unm.edu/alerts - this URL will be redirected for convenience though). For up to date information during a UNM outage, use your phone (or an off campus connection/device) to visit italerts.unm.edu.
Phishing Email 03/22/17 - Ongoing
Period: 3/23/17 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.
(Updated) Opinio Upgrades
Updated: 3/2/17 08:45
UNM IT continues to work on infrastructure upgrades that will allow us to correct this issue. We are tentatively targeting Summer, 2017 for completion of the upgrades and full resolution of the issue. Thank you for your patience. We will post updates here.
Period: 9/17/15 - Present
The Opinio application, after our last upgrade, has been experiencing memory leaks. Note that there may be short periods of downtime as we continue to work with the Vendor and our Systems group to resolve this issue.
Banner and LoboWeb Unavailable 5/6 from 6 AM to 10 AM.
Period: 5/6/17 6:00 AM - 5/6/17 10:00 AM
To comply with Federal regulatory requirements the Banner and Loboweb services will be unavailable, Saturday, May 6 from 6:00 AM to 10:00 AM, while the Financial Aid 8.29 Upgrade is applied.
Additionally, to maintain vendor support, the Banner Employee Certification Labor Redistribution (ELR) application will be migrated to different servers Saturday, May 6 between 7:00 AM and 9:00 AM.
ELR will be unavailable during the migration. Other Banner related services will experience a brief disruption as the web tier servers are recycled to pick up the new configuration.
The affected applications during this outage are:
APEX Benefits Reporting (HRIT)
Bursar Account Suite
(Updated) ODS and MyReports Finance Reports Unavailable Sat 4/29/17 6am-9am
Updated: 4/21/17 14:45
Period: 4/29/17 6:00 AM - 4/29/17 9:00AM
To reduce licensing costs for partitioning, four of the Finance tables in the ODS production reporting database are being reconfigured. Tuning has been done to make sure Finance queries continue to perform well. Only reports using these tables will be unavailable during the maintenance work Saturday, April 29th between 6am and 9 am.
This work had originally been planned for April 22nd but will now be completed on April 29th.
Main Campus Wireless Maintenance - Outage - 4/27/2017 5:30 AM to 7:00 AM
Period: 4/27/17 5:30AM - 4/27/17 7:00 AM
UNM IT will move the Aruba wireless controllers to the CBPN and behind the Palo Alto firewall on Thursday, April 27th from 5:30 AM to 7:00 AM. There will be an outage of wireless networking.
RightNow (FastInfo/StudentInfo) chat issues
Period: 4/24/17 10:30 AM - 4/24/17 8:00 PM
The Oracle Service Cloud (RightNow) is experiencing performance issues in the Chat tier. Issues began around 10:30 AM this morning and have been intermittent.
Users may receive a "No Connectivity" message when accessing chat.
Oracle is aware of the issue and implemented a fix at approximately 1:15 PM. The issue appears to be resolved but Oracle is monitoring before sending the "All clear."
Apologies for the inconvenience.
Help.UNM Scheduled Maintenance - Outage - 4/23/2017 6:00 AM - 10:00 AM
Period: 4/23/17 6:00 AM - 4/23/17 10:00 AM
Help.UNM will be unavailable during a scheduled reboot of the Cherwell servers. The upcoming period is Sunday, from 6:00am-10:00am on 04/23/2017. The monthly reboots are scheduled for the 4th Sunday of the month.
The Cherwell servers that will be rebooted are: