Website unmjobs.unm.edu is unavailable 10/21/16 - Ongoing
Period: 10/21/16 11:05 AM - Present
Users have reported that the http://unmjobs.unm.edu site is down. The site went down: 10/21/16 9:58 am, came back @ 10:55am, and is back down and has stayed down since 11:05 am. HR IT has been alerted.
Apple's latest version of macOS, Sierra is currently not supported
Period: 9/21/16 - Present
On September 20, 2016, Apple publicly released the newest version of their operating system, masOS Sierra. At this time, Core IT has tested macOS and have found that two crucial enterprise applications are not compatible: Juniper VPN client and the Symantec End Point Protection. Once there are updated clients for the latest version of macOS, Core IT will announce official support.
UNM NetID expired accounts will be locked September 22, 2016
Period: 9/22/16 - Present
Your UNM NetID has been marked for deletion because you are listed as not having completed at least one credit hour in the last calendar year or you were admitted to UNM but did not register for classes by the start of the semester. Your UNM NetID will be locked as of Thursday, September 22, 2016 and be deleted 58 days later if no changes occur.
Please review the following information about transitioning away from using your UNM NetID:
1. You can continue to access your account until Thursday, September 22, 2016, with your current password. Password expiration is still in effect during the 65 day deletion cycle. You can check when your password expires by going to netid.unm.edu and at the bottom of the page click the "When does my password expire" button and follow the instructions. If your password is due to expire before September 22nd, be sure to update it at netid.unm.edu.
2. You can set up an auto-reply (vacation) message to let people know the account is closing and where to contact you instead. While logged into lobomail.unm.edu, go to the "Office 365 settings" drop-down menu on the upper right side of the interface (under the cog icon). Choose "Automatic Replies" from the menu. Follow the instructions and click the "Save" link in the upper left side of the page to finalize your action. Test the reply is working by sending the account email from another source.
3. You might want to print out a copy of your unofficial transcript from LoboWeb before you lose your NetID access.
4. If you use your UNM email address as your login name on any outside sites such as Facebook, be sure to change it on the site before your account gets locked.
5. If your UNM email address is listed as a recovery email address on any outside sites such as Google, be sure to update those site settings with a new email address.
6. If you would like to take classes, you will need to be re-admitted to UNM first. You can contact Admissions at 277-8900 or 1-800-CALL-UNM. If you are re-admitted during the initial 50 days, the marked for deletion date on your NetID will automatically be removed and the account deletion cycle stopped.
7. At this time, UNM Alumni are not eligible for NetIDs. The extra one year account eligibility is based on the last class taken and not on your graduation date.
8. If you return to UNM in some capacity in the future, you may be able to request your old NetID back.
9. Be sure to move any emails and files from your account that you want to keep. The contents of the entire account will be deleted by the 65 day of the deletion cycle.
If you feel this closure is in error or need a little extra time to make other email arrangements, please submit a service request at help.unm.edu. In the description field, include the reason why you think this closure is in error or why you need some extra time. Be sure to include a phone number in case we need to contact you about your request.
More information on the NetID deletion process can be found in the following answers in the StudentInfo knowledge base (studentinfo.unm.edu).
Answer ID# 135: How long after graduation will my email account be deactivated?
Answer ID# 6269: What happens during the 65 day NetID deletion cycle?
Answer ID# 6272: How do I transition away from using my NetID when I leave UNM?
Answer ID# 6158: How can I request my old NetID back?
Please note: Information Technologies is NOT providing links in this email because phishers will mimic that format to try to trick people to give out their personal data. To help protect your personal information and electronic devices, always go to the actual password reset page or download site instead of relying on email links that might have been spoofed.
For questions, please call IT Customer Support Services at 505-277-5757 or see StudentInfo.unm.edu.
LoboTime Known Issue: Approved leave not showing up on requester's timecards.
Period: 7/15/16 - Present
Issue: A GTOR (global time off request) is submitted and then retracted and submitted again for the same day, overlapping the previous time frame that was requested.
We are working with Kronos to find a permanent solution. Until this permanent solution is found, please follow the workaround below:
Workaround: if an employee submits a TOR (time off request) and retracts it and then submits another request for the same day and the paycode does not show up, have the supervisor add the paycode directly to the timecard.
Please contact LoboTime Payroll (firstname.lastname@example.org<mailto:email@example.com>) if you have any questions.
(Updated) UNM IT Lobo Brain Bar Location and Hours
Updated: 10/21/15 14:36
Period: 2/2/14 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | firstname.lastname@example.org
Audio Conferencing changes: InterCall replacing Verizon
Period: 6/8/16 - Present
Note: This change was previously communicated BUT the cutoff date changed from 7/1 to 9/1. Your prompt action is still encouraged.
UNM IT has selected a new conference calling vendor, InterCall, to secure rates that are only a third the cost of the current vendor, Verizon, and adds features like International calling not provided by the current vendor, which was requested by UNM users.
Some of the benefits include:
- Departments can schedule, pay (PCard, Purchase Order (PO), check) and manage their own conferencing directly with InterCall, our new conference calling provider
- Direct support from InterCall
- International call-in capability
- Mobile app feature
- Reduced cost per minute. International rates are available through your InterCall representative.
You can register, set-up and begin using your new InterCall account(s) right away. To take advantage of the new rates, including features and service, see FastInfo 7568, “Instructions” and review the documents attached at the bottom of the page. The "How to Get Engaged" document will step you through the registration, set-up process.
You will receive an email confirmation from InterCall, followed within a couple days by email with your new Toll-Free (8xx) number and Personal Identification number (PIN) so you can place calls. Please Note: You will receive a new Toll-Free (8xx) number assigned by InterCall; you will not be able to “port” your old number which belongs to the current vendor, Verizon.
Beginning now, as UNM IT Customer Service receives new conference call requests, they will provide users with information pertaining to the new InterCall service sign-up. UNM IT will continue supporting the Verizon Conference Call service for existing customers, until September 1, 2016, allowing customers time to migrate to InterCall, if they so choose.
Verizon conference numbers will remain in service, but customers need to work with UNM Purchasing prior to September 1, 2016, to establish separate accounts with their payment information as UNM IT will no longer bill for these services.
If you have any questions or concerns, please contact UNM IT Service Owner, Mark Reynolds, at 505-277-5988 or email@example.com.
Banner and LoboWeb Unavailable on 11/5/16 6 AM to 11 AM
Period: 11/5/16 6:00 AM - 11/5/16 11:00 AM
To comply with Federal regulatory requirements the following services will be unavailable while the Financial Aid 8.28 Upgrade is applied: LoboWeb, Banner INB, FAMIS, Extender. This outage will occur on Saturday, November 5th from 6 AM to 11 AM.
LoboMail accounts for new HSC users disabled 11/01/16
Period: 11/1/16 - 11/1/16
On November 1st, IT will disable access to LoboMail for HSC users who have never logged in to their LoboMail account. We will also stop provisioning LoboMail accounts for new HSC users at this time.
In both cases HSC users will have a primary email account in HSCLink. HSC made this request to prevent unintentional access to the secondary account. As part of an upcoming project, all HSC users will only have one email account, and this is the first step towards that goal.
If anyone affected in this change requires access to their LoboMail account, please contact the Service Desk at Help.UNM or 277-5757
Banner Authorization Request System (BAR) upgrade 11/1/2016 7:00 AM to 7:30 AM
Period: 11/1/16 - 11/1/16
At 7 AM November 1, the Banner Authorization Request System (BAR) will be upgraded to enable the creation and management of Operational Data Store database accounts. This will have no effect on existing ODS database accounts or on MyReports. No outage is expected.
KUNM Network Firewall Update and Outage 10/29/2016 10:00 AM to 6:00 PM
Period: 10/29/16 10:00 AM - 10/29/16 6:00 PM
KUNM outage will occur on 10/29 as they are migrated to the UNM Edge Firewalls and new switches are installed. Outage should last no longer than 8 hours beginning at 10:00am and possibly continuing until 6:00pm on 10/29. This will affect wired and wireless networks in the building.
Help.UNM Upgrade 10/29/2016
Period: 10/29/16 7:00AM - 10/29/16 4:00PM
To remain in alignment with the vendor's current version and take advantage of new functionality, IT will upgrade the Help.UNM service management system on 10/29/2016. Help.UNM will be unavailable to all users during the maintenance window of 7:00 a.m. – 4:00 p.m. Calls placed to the UNM IT Service Desk during this time will be recorded in Help.UNM on the following business day.
Select ODS Student Data Unavailable Saturday 10/29/16 6 AM - 10 AM
Period: 10/29/16 6:00 AM - 10/29/16 10:00 AM
To make database table changes, three ODS Student tables will be unavailable Saturday, October 29th between 6am and 10am; Affected tables include:
Network Refresh for Building 158 (IFDM), Softball and Baseball Press Boxes 10/27/2016 8:00 AM - 10:00 AM
Period: 10/27/16 8:00 am - 10/27/16 10:00 am
To improve network infrastructure, Building 158, women's softball, and the baseball press box, will have a network outage on 27 Oct at 8 AM effecting wired and wireless connections, to facilitate the replacement of network equipment.
LoboMail Web Certificates Renewal 10/25/2016 8:00 AM - 12:00 PM
Period: 10/25/16 8:00 am - 10/25/16 12:00 pm
To maintain secure, web based LoboMail services, the secure certificates will be renewed on Tuesday, October 25th. No outage is expected. It is possible some users may be unexpectedly logged out, but logging in again will authenticate them with a new session.
Updates to F5 Software Upgrade 10/22/2016 8:00 AM - 5:00 PM
Period: 10/22/16 8:00AM - 10/22/16 5:00PM
To ensure continued vendor support for infrastructure, the F5 Software will be upgraded on Saturday, October 22, 2016 from 8:00 AM to 5:00 PM. No disruption of service is expected.
Period: 10/21/16 11:45 am - 10/21/16 6:00 pm
Internet Slowness is currently occurring on the US East Coast due to a DDoS attack directed towards major DNS providers. Some Web Sites and Services hosted on the Internet may be affected. We are monitoring the situation via major IT news sites. This does not impact UNM IT Network Services, only destination on the Internet that are served by the systems under attack.