Two Service Issues on Monday February 27, 2017.
Period: 2/27/17 - Present
IT experienced two service issues this morning, Monday, February 27. First, beginning around 7 am there were issues reported concerning network connectivity from HSC and later from the Gallup campus. This also had an effect on inbound email flow to HSC (@salud.unm.edu). These issues were resolved by approximately 10:30 am.
In addition, several applications that use Active Directory for authentication were inaccessible beginning around 10 am, including LoboMail, MyReports, and Help.UNM. This issue was resolved around noon today.
We are investigating the root cause for both incidents, but at this time they are believed to be unrelated. We will report back when the root cause analysis is complete.
(Resolved) Parking and Transportation lost Network connectivity 02/27/2017 - Ongoing
Resolved: 2/27/17 13:53
Period: 2/27/17 9:25 AM - 2/27/17 10:44 am
Parking and Transportation, building 198 has lost both Wired and Wireless Network connections. The Network team has been alerted and is working to restore the service as quickly as possible.
Various UNM internal websites & applications reported down 02/27/2017 - Ongoing
Period: 2/27/17 10:40 AM - Present
IT is receiving calls from users across campus that they are unable to access Internal Websites ( i.e LAMB, Help.UNM, UNM Learn, LoboMail, MyReports etc.) The Network team has been alerted and is working to restore the services as quickly as possible. External sites are fine.
UNM Gallup has Lost Network Connectivity 02/27/2017 - Ongoing
Period: 2/27/17 9:20 AM - Present
UNM Gallup has Lost Network Connectivity. Network team has been alerted and is working to restore the service.
Increase in Phishing Emails - 02/20/17 - Ongoing
Period: 2/3/17 - Present
"Please be aware that UNM has received many phishing messages this week, and in general there has been an increase in these types of messages throughout higher education. A UNM News Minute article will be forthcoming with more details.
As always, remember that UNM IT will NEVER ask you for your password in an email. NEVER click on any link in an email that asks for your confidential information, or you could be providing someone with unintended access to your UNM account."
Verizon usage detail will be unavailable to customers on their January bill (bill date Feb 1).
Period: 2/1/17 - Present
A software issue with Pinnacle has caused the incorrect year to auto-populate which creates a conflict regarding future account changes.
Users can expect to see their January usage detail included along with their February usage as we are working to resolve the issue and fully expect it to be ready for the next billing period.
Intersections training site having intermittent issues
Period: 1/9/17 - Present
The Intersections site used to complete the "Intersections: Preventing Discrimination and Harassment" mandatory training through Learning Central is experiencing intermittent connectivity issues. Technicians are working to correct the problem. If you are unable to access the site, please try again later.
UNM IT Paging Services to End 01/31/17
Period: 1/5/17 - 2/28/17
Effective 01/31/17, UNM IT will no longer offer paging services. Any action required of paging customers will depend on whether they are engaged in clinical practice.
Clinical Practice Departments and Staff:
If you are engaged in clinical practice and carrying a pager, you should have already received notification from UH Communications asking you to swap your pager. The UH Communications pager transition and swap will take care of your transition to a new vendor and service.
Important - if you have not yet swapped and/or returned your pager, please do so immediately by contacting UH Communications. All unreturned pagers will incur a charge of $75 per pager.
Non-Clinical Departments and Staff:
If you are not engaged in clinical practice (ex: main campus departments), you must take action on or before 01/30/17. You have a choice in how to proceed:
- Discontinue paging services: please contact UNM IT at 277-5757 or unm.edu to return your pager and disconnect service. All unreturned pagers will incur a charge of $75 per pager.
- Continue paging services: please contact the current paging services vendor, Contact Wireless, to continue your existing paging service. Please see FastInfo 7625 (https://unm.custhelp.com/app/answers/detail/a_id/7625) for information on how to do this. New rates may apply.
If you do not complete either 1 or 2 above, UNM IT will disconnect your paging services on 01/31/17 and charge you $75 for each unreturned pager.
It is not our desire to leave any department without necessary service. If your department has special circumstances, please contact TJ Martinez (firstname.lastname@example.org or 277-0960) or Kirsten Martinez (email@example.com or 277-0147).
LoboVillage Network Issues
Period: 1/6/17 7:45 am - Present
The wired and wireless networks at LoboVillage are currently down. IT technicians are aware of the issue and are working to resolve the issue.
Access to LoboMail for HSC users disabled 11/08/16
Period: 11/8/16 - Present
On November 8th, IT will disable access to LoboMail for HSC users who have not logged in to their LoboMail account this calendar year (2016).
These HSC users will continue to have a primary email account in HSCLink. HSC made this request to prevent unintentional access to the secondary account. As part of an upcoming project, all HSC users will only have one email account, and this is an additional step towards that goal.
REMINDER: As of November 1st, 2016 UNM IT is no longer provisioning LoboMail accounts for new HSC users.
If anyone affected in this change requires access to their LoboMail account, please contact the Service Desk at Help.UNM or 277-5757.
Apple's latest version of macOS, Sierra is currently not supported
Period: 9/21/16 - Present
On September 20, 2016, Apple publicly released the newest version of their operating system, masOS Sierra. At this time, Core IT has tested macOS and have found that two crucial enterprise applications are not compatible: Juniper VPN client and the Symantec End Point Protection. Once there are updated clients for the latest version of macOS, Core IT will announce official support.
(Updated) UNM IT Lobo Brain Bar Location and Hours
Updated: 10/21/15 14:36
Period: 2/2/14 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | firstname.lastname@example.org
AppWorx System Maintenance, March 11 7:30 - 11:30 AM
Period: 3/11/17 7:30 am - 3/11/17 11:30 am
To remain compliant with support and maintenance agreements between UNM and vendors, UNM IT will be performing maintenance of the AppWorx job scheduling system on Saturday, March 11 2017 between 7:30 and 11:30 AM.
Services impacted include regularly scheduled or ad hoc data feeds and jobs during this time period. Downtime is limited to the AppWorx software itself; however, impacted processes include, but may not be limited, to:
-INB job submission
-ePrint jobs and reports
-ODS data and reports
-UNM Open Data files
-UNM business unit data and reports
-Workflow auto-migration of jobs and trains
For reporting issues with the Appworx system, or if you have questions about the work, please submit a service request via Help.UNM.
ASM Firewall Move - Outage - 3/9/2017 5:00 AM - 7:00 AM
Period: 3/9/17 5:00AM - 3/9/17 7:00AM
To improve firewall services, UNM IT is working with ASM to move their firewall services on Thursday, March 9th from 5:00 AM to 7:00 AM. Wired workstations behind the firewall will be unavailable at that time
Multi-Factor Authentication for W-2 and W-4 Online Forms, 3/7/2017 9-10 AM
Period: 3/7/17 9:00 am - 3/7/17 12:00 pm
To improve security and prevent unauthorized access to employees' W-2 and W-4 online data, UNM IT and Payroll will implement multi-factor authentication in front of the W-2 and W-4 online forms in LoboWeb on Tuesday, 3/7/2017 between 9 and 10 AM. No service outage is expected.
After the implementation, UNM employees will be prompted to register a valid phone number for multi-factor authentication when accessing either the W-2 or W-4 online form via LoboWeb. Employees that have registered their phone to access online Direct Deposit or Benefits (last year) will not be prompted to register a phone number again. Once registered, employees can successfully log in and access the W-2 and W-4 online forms using their UNM credentials (NetID and password) and confirm login using their phone.
Please refer to this FastInfo for additional information on multi-factor authentication and added benefits: https://unm.custhelp.com/app/answers/detail/a_id/7456/kw/multi%20factor
Network outage for equipment replacement UNM West – 3/7/2017 7:00 AM – 7:30 AM
Period: 3/7/17 7:00 AM - 3/7/17 7:30 AM
To maintain network performance on the UNM West campus, the UPS will be replaced on Tuesday, March 7, 2017 from 7:00 to 7:30. There will be an outage of wired and wireless network for approximately 30 minutes.
UPS Install at Woodward Hall - Outage - 3/1/2017 6:30 AM - 7:00 AM
Period: 3/1/17 6:30 AM - 3/1/17 7:00 AM
On Wednesday, March 1st at 6:30 AM there will be a wired and wireless network outage at Woodward lasting approximately 30 minutes. The outage is to plug the network equipment into a new UPS.
Loboweb and ERP Web Services Unavailable 2/18/2017 7:00 AM - 8:00 AM
Period: 2/28/17 7:00 AM - 2/28/17 8:00 AM
In order to enhance stability and performance, Loboweb, ING and other ERP web service will be unavailable on Saturday, February 18, 2017 from 7:00 AM to 8:00 AM.
The affected services are:
APEX Benefits Reporting (HRIT)
Bursar Account Suite
UNM Learn experienced an outage Sunday 2/26/2017 from 10:03PM to 11:25PM
Period: 2/26/17 10:03PM - 2/26/17 11:25PM
On Sunday, February 26, UNM Learn was down from 10:03 pm until 11:25 pm due to an unexpected networking error. The root cause is still under investigation.
DNS Routing Change Pt.2 - 2/26/2017 8:00 AM to 9:00 AM
Period: 2/26/17 8a - 2/26/17 9a
On Sunday, February 26, from 8:00 AM to 9:00 AM. IT will be migrating the primary DHCP and DNS servers for main campus to a new firewall. This is an extension of a previous and similar change where the secondary DHCP and DNS servers were migrated to this firewall. As the move for the secondary servers has already occurred, no outage is expected.
2/26/17 6-10am Help.UNM unavailable during a scheduled reboot of the Cherwell servers
Period: 2/26/17 6a - 2/26/17 10a
Help.UNM will be unavailable during a scheduled reboot of the Cherwell servers on 2/26/17 from 6am-10am.