Network Outage at the Computer Science Department 9/23/16 - Ongoing
Period: 9/23/16 - Present
IT has been informed that the Computer Science Department has lost all Network connectivity. Network Technicians have been alerted and are working to restore the service.
Wired network connection problems at The Pit
Period: 9/22/16 - Present
UNM IT is aware of wired network connection problems at University Arena "The Pit". Support teams have been notified and are working diligently to restore services as quickly as possible.
Apple's latest version of macOS, Sierra is currently not supported
Period: 9/21/16 - Present
On September 20, 2016, Apple publicly released the newest version of their operating system, masOS Sierra. At this time, Core IT has tested macOS and have found that two crucial enterprise applications are not compatible: Juniper VPN client and the Symantec End Point Protection. Once there are updated clients for the latest version of macOS, Core IT will announce official support.
Parish Library Network Outage 9/22/16 8:00 AM to 10:00 AM
Period: 9/22/16 8:00AM - Present 10:00AM
On Sept 22 starting at 8 AM there will be a network outage at Parish Library lasting approximately 1 to 2 hours. This outage only affects the library part of the building. The IT Data Network group is replacing aged network equipment.
UNM NetID expired accounts will be locked September 22, 2016
Period: 9/22/16 - Present
Your UNM NetID has been marked for deletion because you are listed as not having completed at least one credit hour in the last calendar year or you were admitted to UNM but did not register for classes by the start of the semester. Your UNM NetID will be locked as of Thursday, September 22, 2016 and be deleted 58 days later if no changes occur.
Please review the following information about transitioning away from using your UNM NetID:
1. You can continue to access your account until Thursday, September 22, 2016, with your current password. Password expiration is still in effect during the 65 day deletion cycle. You can check when your password expires by going to netid.unm.edu and at the bottom of the page click the "When does my password expire" button and follow the instructions. If your password is due to expire before September 22nd, be sure to update it at netid.unm.edu.
2. You can set up an auto-reply (vacation) message to let people know the account is closing and where to contact you instead. While logged into lobomail.unm.edu, go to the "Office 365 settings" drop-down menu on the upper right side of the interface (under the cog icon). Choose "Automatic Replies" from the menu. Follow the instructions and click the "Save" link in the upper left side of the page to finalize your action. Test the reply is working by sending the account email from another source.
3. You might want to print out a copy of your unofficial transcript from LoboWeb before you lose your NetID access.
4. If you use your UNM email address as your login name on any outside sites such as Facebook, be sure to change it on the site before your account gets locked.
5. If your UNM email address is listed as a recovery email address on any outside sites such as Google, be sure to update those site settings with a new email address.
6. If you would like to take classes, you will need to be re-admitted to UNM first. You can contact Admissions at 277-8900 or 1-800-CALL-UNM. If you are re-admitted during the initial 50 days, the marked for deletion date on your NetID will automatically be removed and the account deletion cycle stopped.
7. At this time, UNM Alumni are not eligible for NetIDs. The extra one year account eligibility is based on the last class taken and not on your graduation date.
8. If you return to UNM in some capacity in the future, you may be able to request your old NetID back.
9. Be sure to move any emails and files from your account that you want to keep. The contents of the entire account will be deleted by the 65 day of the deletion cycle.
If you feel this closure is in error or need a little extra time to make other email arrangements, please submit a service request at help.unm.edu. In the description field, include the reason why you think this closure is in error or why you need some extra time. Be sure to include a phone number in case we need to contact you about your request.
More information on the NetID deletion process can be found in the following answers in the StudentInfo knowledge base (studentinfo.unm.edu).
Answer ID# 135: How long after graduation will my email account be deactivated?
Answer ID# 6269: What happens during the 65 day NetID deletion cycle?
Answer ID# 6272: How do I transition away from using my NetID when I leave UNM?
Answer ID# 6158: How can I request my old NetID back?
Please note: Information Technologies is NOT providing links in this email because phishers will mimic that format to try to trick people to give out their personal data. To help protect your personal information and electronic devices, always go to the actual password reset page or download site instead of relying on email links that might have been spoofed.
For questions, please call IT Customer Support Services at 505-277-5757 or see StudentInfo.unm.edu.
Removal of EOL Zend Framework 1 from webservers, 9/28/16 10:00 AM
Period: 9/28/16 10:00AM - 9/28/16
To ensure continued security and promote healthy software lifecycle, UNM IT is removing the EOL version of Zend Framework 1 from our shared webservers (dept2) on Wednesday, September 28 at 10:00 AM.
Starting September 28, 2016, Zend (the vendor) is discontinuing support and updates of Zend Framework 1. This is described here: https://framework.zend.com/blog/2016-06-28-zf1-eol.html.
UNM IT has identified ~15 web applications that appear to rely on Zend Framework 1. Parts of these web applications that use ZF 1 will cease to function on 9/28 unless the website owners take action.
The owners of the 15 known web applications were contacted directly in June, but it is a good idea to review your site to ensure you are not using ZF 1 just in case. Generally, if you use Cascade, WordPress, Drupal or another CMS, you ARE NOT using the shared installation of Zend Framework 1.
To ensure your site or application remains functional, you should update any Zend Framework 1 code to use Zend Framework 2 or 3. Zend Framework 2 is centrally installed on our hosting platform (create a Help.UNM request if you need the path). You are welcome to use that or download and extract a copy of ZF 2/3 to your site’s home directory. Porting your code may be as easy as updating your includepath from the old ZF 1 path to the ZF 2 path. It may also be more involved, depending on its complexity.
If you need assistance updating your application’s code, UNM IT can assist but that is a billable service at $75 per hour. The amount of time required varies depending on the code’s complexity.
Thank you for your patience and assistance in addressing this change and keeping our hosting environment secure.
Update from Monday's network outage
Period: 8/25/16 - Present
As you are aware, we experienced a substantial network outage on Monday, August 22nd. The outage began at approximately 10:45 AM and was 99% restored by 6 PM. There was a brief, related outage from 8:06 AM to 8:18 AM on Tuesday, August 23rd. UNM IT was able to isolate the root cause. A higher level network change was made to resolve a reported network problem. The change exposed issues with a non-standard piece of network equipment and resulted in excessive, abnormal traffic from the device and disrupted UNM network performance. The piece of equipment was isolated, upgraded and reconfigured and is now performing acceptably. This type of equipment has been identified as a priority to replace in our existing building network upgrade (5 year plan). As a result of this outage, the team is performing an audit to determine how many other outdated pieces of equipment may exist with similar attributes and will put in appropriate mitigation strategies until this type of equipment can be replaced. We know this issue had a substantial impact on University activities on the first day of the academic semester. We apologize and thank you and your teams for working through the difficulties that resulted.
LoboTime Known Issue: Approved leave not showing up on requester's timecards.
Period: 7/15/16 - Present
Issue: A GTOR (global time off request) is submitted and then retracted and submitted again for the same day, overlapping the previous time frame that was requested.
We are working with Kronos to find a permanent solution. Until this permanent solution is found, please follow the workaround below:
Workaround: if an employee submits a TOR (time off request) and retracts it and then submits another request for the same day and the paycode does not show up, have the supervisor add the paycode directly to the timecard.
Please contact LoboTime Payroll (email@example.com<mailto:firstname.lastname@example.org>) if you have any questions.
(Updated) UNM IT Lobo Brain Bar Location and Hours
Updated: 10/21/15 14:36
Period: 2/2/14 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | email@example.com
Audio Conferencing changes: InterCall replacing Verizon
Period: 6/8/16 - Present
Note: This change was previously communicated BUT the cutoff date changed from 7/1 to 9/1. Your prompt action is still encouraged.
UNM IT has selected a new conference calling vendor, InterCall, to secure rates that are only a third the cost of the current vendor, Verizon, and adds features like International calling not provided by the current vendor, which was requested by UNM users.
Some of the benefits include:
- Departments can schedule, pay (PCard, Purchase Order (PO), check) and manage their own conferencing directly with InterCall, our new conference calling provider
- Direct support from InterCall
- International call-in capability
- Mobile app feature
- Reduced cost per minute. International rates are available through your InterCall representative.
You can register, set-up and begin using your new InterCall account(s) right away. To take advantage of the new rates, including features and service, see FastInfo 7568, “Instructions” and review the documents attached at the bottom of the page. The "How to Get Engaged" document will step you through the registration, set-up process.
You will receive an email confirmation from InterCall, followed within a couple days by email with your new Toll-Free (8xx) number and Personal Identification number (PIN) so you can place calls. Please Note: You will receive a new Toll-Free (8xx) number assigned by InterCall; you will not be able to “port” your old number which belongs to the current vendor, Verizon.
Beginning now, as UNM IT Customer Service receives new conference call requests, they will provide users with information pertaining to the new InterCall service sign-up. UNM IT will continue supporting the Verizon Conference Call service for existing customers, until September 1, 2016, allowing customers time to migrate to InterCall, if they so choose.
Verizon conference numbers will remain in service, but customers need to work with UNM Purchasing prior to September 1, 2016, to establish separate accounts with their payment information as UNM IT will no longer bill for these services.
If you have any questions or concerns, please contact UNM IT Service Owner, Mark Reynolds, at 505-277-5988 or firstname.lastname@example.org.
Centennial Fiber Zone Migration - 10/11/2016 5:00 AM - 7:00 AM
Period: 10/11/16 5:00 am - 10/11/16 7:00 am
In order to improve network performance and resilience, we will be moving connections from the old network to the new campus network on Tuesday, October 11th from 5 AM to 7 AM. The following buildings will have rolling network outages:
Centennial - CS New routed with 4 static routes gi 2/36 - access - 11 Oct
Centennial – Nuclear Engineering gi 2/13, v121 - 11 Oct
Centennial – Regener gi 2/11 v135 - 11 Oct
Centennial – 3rd floor SMLC gi 2/47, v481 - access - 11 Oct
Centennial – ECE vlan 1346 - complete - 11 Oct
Centennial – Math vlan 481 - 11 Oct
Network Migrations for Buildings on Campus - Brief Downtime 10/6/2016 5:00 AM to 7:00 AM
Period: 10/6/16 5:00AM - 10/6/16 7:00AM
To improve and maintain network infrastructure, the following connections will be migrated from the old campus network to the new campus network. There will be a short downtime for each, while migration is completed.
SSB – CTE - 1/20 - v64 – 6 Oct
SSB – La Posada - g1/22– 6 Oct
SSB – Manzanita - G2/1 - v70– 6 Oct
SSB – SSB - G2/3 - v85, v485 cashiers, v785 rm263 class– 6 Oct
SSB – Hokona – EOC g2/23 v58– 6 Oct
SSB – IFDM – 10g te 9/1 - v158, v162– 6 Oct
SSB – CTE – new addition - Te9/3 - v464– 6 Oct
SSB – Casas Del Rio –v91 pod v491 – moved already, move vlans– 6 Oct
SSB - Gi1/1 - Onate_Hall – v156 – 6 Oct
SSB -Gi1/2 - Mesa_Vista v56, v756 POD– 6 Oct
SSB -Gi1/3 - SRC_Commons– 6 Oct
SSB -Gi1/4 - Simpson - v66– 6 Oct
Duo 2 factor authentication (2FA) for Benefits (in LoboWeb), 10/3/16 12:00 - 12:30 PM
Period: 10/3/16 12:00PM - 10/3/16 12:30PM
To improve security, UNM IT and HR Benefits have collaborated to bring Duo 2 factor authentication to the Benefits screens in LoboWeb. Starting Monday, October 3 between 12:00 PM and 12:30 PM, access to Benefits screens will require 2FA, similarly to direct deposit.
Network Maintenance GSM, Huber House and ASM - 9/30/2016 5:00 PM to 7:00 PM
Period: 9/30/16 5:00 PM - 9/30/16 7:00 PM
On 30 Sept at 5-7 PM the Data Network Group will be replacing aging network equipment in buildings Graduate School of Management 87, Huber House (Real Estate) 140, and Information Assurance Programs (ASM) 149. This will cause a complete network outage, wired and wireless.
(Resolved) -- LoboMail is working with diminished capacity. Delivery of e-mail is delayed.
Period: 9/27/16 8:09 am - 9/27/16 6:00pm
UPDATE: 4:50pm 9/27/16
Service restored. All delayed email has been delivered and new email is flowing normally and no messages are receiving the unscannable attachment subject tag.
UPDATE: 2:27pm 9/27/16 --
Although the LoboMail system is still in a depreciated state, all queued email is now being delivered. Users may still experience intermittent delays in email delivery from the UNM Listserv and the Internet until the problem has been fully evaluated and resolved by UNM IT technical staff working with the vendor.
UNM IT is still working on the invalid subject tagging errors as well.
Next status update at 4:00PM
UPDATE: 11:43 am 9/27/16 --
Incoming mail service continues to be depreciated. Users should expect delays in some mail delivery from lists and the Internet. Email between Lobomail users should not be delayed.
Some emails are getting the subject tag "[!Contains Unscannable Attachment! PME]" even if there is no attachment. This is a "false positive" related to the ongoing delivery issues and can be ignored.
Next update at or before 2:00 PM.
LoboMail, the UNM email service is currently working with diminished capacity resulting in email delivery being delayed. UNM IT technical staff is working to restore full capacity.
Fibre Cut Impacting the Children's Psychiatric Hospital
Period: 9/26/16 6:00PM - 9/26/16 8:40PM
IT Is aware of a fibre cable being cut by contractors that is impacting the psychiatric hospital. We are working on resolving the problem as soon as possible.
Emergency Cascade Server Restart at 2:45 PM
Period: 9/26/16 - 9/26/16 5:00PM
We are receiving reports of intermittent publishing issues in Cascade Server (starting this morning).
The only remediation for this is an application restart. We plan to proceed at 2:45 PM today (9/26). Please save your work and logout of Cascade Server prior to 2:45 PM today to prevent data loss during the restart.
We apologize for this inconvenience.
Do not hesitate to contact us if you have questions or concerns.