LoboTime Known Issue: Approved leave not showing up on requester's timecards.
Period: 7/15/16 - Present
Issue: A GTOR (global time off request) is submitted and then retracted and submitted again for the same day, overlapping the previous time frame that was requested.
We are working with Kronos to find a permanent solution. Until this permanent solution is found, please follow the workaround below:
Workaround: if an employee submits a TOR (time off request) and retracts it and then submits another request for the same day and the paycode does not show up, have the supervisor add the paycode directly to the timecard.
Please contact LoboTime Payroll (firstname.lastname@example.org<mailto:email@example.com>) if you have any questions.
Help.UNM Infrastructure Incident will undergo changes on Monday, August 29th 7:30 AM to 7:40 AM
Period: 8/16/16 4:30 pm - 8/29/16 5:00 pm
To improve the user experience, Help.UNM will undergo the following changes to Infrastructure Incidents on Monday, August 29th from 7:30 AM to 7:40 AM:
1) The Action "Request Details from Customer" will no longer be available for an Infrastructure. It continues to exist for an Incident.
2) Once a User take the action "Close Infrastructure", a pop-up box appears with a message reminding the User to Close the Child Incidents that are attached to the Infrastructure.
Suspension of RDP-based (Remote Desktop Protocol) Services Friday August 5th 2:30 PM
Period: 8/5/16 2:30 pm - 8/26/16 2:30 pm
To help mitigate attacks and to prevent users from being locked out of all Windows Active Directory (AD) based services (such as LoboMail, Office365, and AD authenticated workstations), effectively immediately, UNM IT will begin blocking RDP services at the perimeter of the UNM network while we research a more sustainable approach.
This will primarily affect users who are off campus and are attempting to connect to University services with the Remote Desktop Protocol. Users are encouraged to use VPN from off campus or outside the University firewall.
Last call to recover OLD MyUNM Group Studio content
Period: 8/3/16 1:40 pm - 8/31/16 11:59 pm
In March and July 2016, leaders of Group Studio groups in the OLD version of MyUNM were contacted directly and asked if any information from their groups should be migrated to Office 365 Groups/SharePoint.
Now that MyUNM 2.0 has been rolled out, this is the last (general) call for recovering any content from a Group Studio Group before the server is demised this August (8/31). After this date, information in the OLD version of MyUNM will be irrecoverable.
If you are a Group Leader and decide you want to recover the contents of your Group Studio site, please contact the UNM IT Service Desk at 505-277-5757 (or at help.unm.edu). Otherwise, you can safely disregard this message.
(Updated) UNM IT Lobo Brain Bar Location and Hours
Updated: 10/21/15 14:36
Period: 2/2/14 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | firstname.lastname@example.org
Audio Conferencing changes: InterCall replacing Verizon
Period: 6/8/16 - Present
Note: This change was previously communicated BUT the cutoff date changed from 7/1 to 9/1. Your prompt action is still encouraged.
UNM IT has selected a new conference calling vendor, InterCall, to secure rates that are only a third the cost of the current vendor, Verizon, and adds features like International calling not provided by the current vendor, which was requested by UNM users.
Some of the benefits include:
- Departments can schedule, pay (PCard, Purchase Order (PO), check) and manage their own conferencing directly with InterCall, our new conference calling provider
- Direct support from InterCall
- International call-in capability
- Mobile app feature
- Reduced cost per minute. International rates are available through your InterCall representative.
You can register, set-up and begin using your new InterCall account(s) right away. To take advantage of the new rates, including features and service, see FastInfo 7568, “Instructions” and review the documents attached at the bottom of the page. The "How to Get Engaged" document will step you through the registration, set-up process.
You will receive an email confirmation from InterCall, followed within a couple days by email with your new Toll-Free (8xx) number and Personal Identification number (PIN) so you can place calls. Please Note: You will receive a new Toll-Free (8xx) number assigned by InterCall; you will not be able to “port” your old number which belongs to the current vendor, Verizon.
Beginning now, as UNM IT Customer Service receives new conference call requests, they will provide users with information pertaining to the new InterCall service sign-up. UNM IT will continue supporting the Verizon Conference Call service for existing customers, until September 1, 2016, allowing customers time to migrate to InterCall, if they so choose.
Verizon conference numbers will remain in service, but customers need to work with UNM Purchasing prior to September 1, 2016, to establish separate accounts with their payment information as UNM IT will no longer bill for these services.
If you have any questions or concerns, please contact UNM IT Service Owner, Mark Reynolds, at 505-277-5988 or email@example.com.
SharePoint Services Update and Intermittent Availability 9/3/16 7:00 AM – 12:00 PM
Period: 9/3/16 7:00AM - 9/3/16 12:00PM
To improve security and performance, updates will be applied to the SharePoint Farm on Saturday, September 3 from 7:00 AM to 12:00 PM.
As the servers are updated services will be intermittent during at this time.
Cascade Server (WCMS) downtime, 8/31/16 5:00 PM - 7:00 PM
Period: 8/31/16 5:00 PM - 8/31/16 7:00 PM
Note: this activity was previously scheduled but not implemented as planned. New date is 8/31.
To perform more prerequisites for a character set migration (so Cascade can support latin characters in page titles, etc.), UNM IT is performing database maintenance on Wednesday, August 31 between 5:00 PM and 7:00 PM.
During this 2 hour window, Cascade Server will be unavailable. Be sure to save your work prior to 5:00 PM on 8/31 or you will lose data when Cascade is taken offline.
Reboot of Cherwell Servers (Help.UNM unavailable) 8/28/16 6:00 AM – 10:00 AM
Period: 8/28/16 6:00AM - 8/28/16 10:00AM
To perform routine maintenance and apply patches, the Cherwell (Help.UNM) servers will undergo a reboot. Help.UNM will not be available until the process is complete.
Emergency ODSP outage 8/27/16 7:00 AM – 8:00 AM
Period: 8/27/16 7:00AM - 8/27/16 8:00AM
To improve security and performance there will be an outage to apply patches to ODSP Reporting Database on Saturday, August 27 from 7:00 AM to 8:00 AM.
Applications affected by the ODSP database Outage: