Current IT Alerts

Most Recent Outages

May
21




  •  
  • Unplanned network outage [5/21/15 - 09:41 AM to 09:49 AM]

    Note unplanned network service interrupt happened from 09:41 AM to 09:49 AM, 05/21/2015 Thursday. Building affected listed below for reference.

    IT Network is currently investigating on the root cause.

    Scholes
    Hibben Center
    1717-1081_Roma
    Dispute Resolution
    EOP
    Psychology Clinics
    Dane_Smith_Hall
    University_House
    Zimmerman Library
    Economics
    Social_Sciences
    Parish
    BBER_Parking_Garage
    Special_Programs
    1915LasLomas
    Naval_Science
    Johnson_Gallery
    AirForce_ROTC
    1923laslomas
    LAI
    BBER
    Army_ROTC
    1812 Sigma_Chi
    1820 Sigma_Chi
    Chiller_Plant
    payroll
    ASM
    "
    Period: 5/21/15 - 09:41 AM to 09:49 AM
  •  
  • Main/North campus network maintenance 5/21 6:00 - 7:30 AM

    To ensure continued network reliability, UNM IT is rebooting the PPD zone router on Thursday, May 21st 2015 at 6:00 AM.

    The will entail a brief (up to 30 minute) network outage for the following buildings and areas on UNM Main/North campus:

    1800 Sigma Chi
    IT Building 153
    Physics & Astronomy
    UNM Observatory
    NM Law Center
    Law School
    North Golf Course
    PPD and OCP
    Elks Lodge
    KNME
    KNME Annex
    Child Care
    Automotive
    OCA
    UNM Business Center
    Landscaping
    Continuing Education
    CARS
    Facility/Space Planning
    SHEA
    IPP
    Mailing Systems
    Environmental Controls
    LoboTime
    Alarms
    Building 256
    Building 255"
    Period: May 21, 6-7:30am
  •  
  • ABQG network maintenance 5/21 5:30 - 7:00 AM


    To perform routine maintenance, the ABQG router at UNM will be restarted on Thursday, May 21th, between 5:30 AM and 7:00 AM.

    There will be a brief (~3 minute) interruption to ALL internet connectivity at this time.

    ABQG subscribers (south campus/research park and other universities in the state) will experience a longer internet outage of up to 30 minutes. Gigapop member universities are aware of and have approved the timing of this interruption."
    Period: May 21 5:30-7:00am

    May
    20




  •  
  • Configuration change to improve Banner Forms (INB) 5/20/15 2:00 AM

    To standardize configuration and reduce the frequency of occasional service errors experienced by Banner Forms (INB) users, UNM IT will be making a change Wednesday, May 20th at 2:00 AM.

    No outage is expected.

    Note, the MyUNM portal is down for maintenance every night between 2:00 and 3:00 AM."
    Period: Wednesday, May 20th at 2:00 AM
  •  
  • Network outage within MEP/MTTC Cleanroom at the Research Park 6/2 12:00 - 3:00 PM

    To improve the security of client data, the MEP/MTTC Cleanroom at the Research Park (south campus) will be installing a new firewall on Tuesday, June 2nd between 12:00 PM and 3:00 PM.

    During this 3 hour window, network access within the MEP department at MTTC will be unavailable."
    Period: 6/2 12:00 - 3:00 PM
  •  
  • UNMJobs Unavailable 5/22/15 7pm - 9pm

    In order to strengthen infrastructure, the UNMJobs website will be unavailable Friday, May 22nd from 7pm to 9pm (2 hours) while the vendor performs scheduled data center maintenance."
    Period: 5/22/15 7pm - 9pm

    May
    19




  •  
  • Banner and LoboWeb Unavailable on 5/30 6:00 AM - 2:00 PM.

    To stay current with vendor software fixes and features, UNM IT is applying Banner updates on Saturday, May 30th between 6:00 AM and 2:00 PM.

    The following services will be unavailable during this 7 hour window:

    LoboWeb
    Banner INB
    FAMIS
    xtender"
    Period: May 30, 2015 6am-2pm

    May
    15




  •  
  • UNM Learn planned outage on 5/23, 5:30 AM – noon

    UNM Learn will be unavailable on Saturday, May 23rd, from 5:30 AM until 12:00 PM (noon) for software updates. This outage is taking place during the UNM Learn routine maintenance window (http://it.unm.edu/availability).

    Please note times are best estimates and may vary depending on issues encountered when carrying out the scheduled work.

    Thank you for your patience as we work to improve the UNM Learn service."
    Period: 5/23, 5:30 AM – noon
  •  
  • WebFOCUS/Myreports unavailable 5/23, 6:00 AM - 2:00 PM

    To remain current with vendor supported updates and to correct problems reported in the current version, UNM IT will upgrade WebFOCUS to version 8009 on Saturday, May 23rd, between 6:00 AM and 2:00 PM.

    WebFOCUS/MyReports will be unavailable during this 8 hour window."
    Period: 5/23/15 6:00 AM - 2:00 PM
  •  
  • Voice mail and auto attendants unavailable 5/29 6:00 PM - 2:00 AM

    To remain in compliance with vendor standards, ensure service continuity, and provide service enhancements, the UNM voice mail and auto attendant system will be upgraded starting Friday, May 29th at 6:00 PM. The upgrade will be completed by 2:00 AM on Saturday, May 30th.

    Voice mailboxes and auto attendants will be unavailable during this 8 hour window.

    Extensions with auto attendants will automatically route to numbers in the owning department (or the department's ACD pilot).

    The new system will offer enhancements, including the ability for users to reset their own security codes and the ability for users to listen to their messages using a web browser."
    Period: 5/29 6:00 PM - 2:00 AM
  •  
  • Voice mail and auto attendants unavailable 5/29 6:00 PM - 2:00 AM

    To remain in compliance with vendor standards and ensure service continuity, the UNM voice mail and auto attendant system will be upgraded starting Friday, May 29th at 6:00 PM. The upgrade will be completed by 2:00 AM on Saturday, May 30th.

    Voice mailboxes and auto attendants will be unavailable during this 8 hour window.

    Extensions with auto attendants will automatically route to numbers in the owning department (or the department's ACD pilot) during this time."
    Period: 4/29/15 6:00 PM - 2:00 AM
  •  
  • Multiple applications (Banner/UNM websites/MyUNM/others) unavailable 5/31, 6:00 - 8:00 AM

    To improve performance and stay current with vendor standards, the IT Platforms Infrastructure team will be replacing UNM's load balancing hardware on Sunday, May 31st between 6:00 AM and 8:00 AM.

    All services that utilize load balancing will be subject to an outage during this 2 hour window. These include but not limited to:

    Banner (INB)
    Loboweb (SSB)
    Lobomail
    myUNM
    Incoming smtp/email
    MyReports/Webfocus
    Sunshine/FPA/Lobo-EMR
    All UNM and department websites
    Cascade Server
    Learn
    WebCT
    "
    Period: Sun 5/31, 6:00 - 8:00 AM
  •  
  • Change to ECC monitoring servers, 5/31 8:00 - 10:00 AM

    To align with best practice and standardize architecture, UNM IT is making a change to enterprise command center (ECC) servers on Sunday, May 31st between 8:00 AM and 10:00 AM.

    No alerts or pages about network or server status will be sent during this window."
    Period: May 31, 8-10am
  •  
  • Skype for Business is coming for all LoboMail users in June!

    Beginning June 1, the Office 365 project team will enable Microsoft Skype for Business (formerly Microsoft Lync) for all LoboMail users. Skype for Business is a full-featured Instant Messaging and PC-to-PC audio/video application. Skype for Business will be integrated into your LoboMail account and the client software is already available in the newest versions of Microsoft Office.

    We anticipate the process to enable all users could take the full month of June.

    For more information about Skype for Business, please see:

    https://unm.custhelp.com/app/answers/detail/a_id/7345/"
    Period: June 2015

    May
    7




  •  
  • UNM IT Lobo Brain Bar Location and Hours

    Walk-In Computer Support Faculty, Staff, Students, and Retirees
    New Location at the UNM Bookstore
    2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
    Tuesday - Wednesday - Thursday 12PM - 5PM
    Contact: 505-277-3935 | lobotech@unm.edu

    Lobo BrainBar - Casa del Rio
    9 a.m. - 1 p.m., Monday through Friday
    Contact: 505-277-2010 "
    Period: 2/2/2014

    Apr
    22




  •  
  • UNM Email Phishing Scam Alerts

    The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails, click and links, or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out.

    Message says-
    we currently upgraded to 4kgb please log into outlook web portal please log into staff portal failure to upgrade would dismissal of account protecting your email account is our primary concern and this has become necessary to serve you better IT help desk.

    3/23/2015
    4/16/2015
    4/22/2015
    Your mailbox has exceeded the limit of 200MB. You will be unable to send OR receive new emails.validate your mailbox, CLICK HERE? to upgrade your Account withing the next 48hours.
    IT Support
    Copyright © 2015 All Rights Reserved
    "
    The CLICK HERE button led me to a page (http://emailcenter.moy.su/microsoftoutlook.htm) where I was told to put in my information (name, id number, email, and password), "
    Period: Ongoing

    Apr
    21




  •  
  • On-prem exchange system through owa.unm.edu

    Currently, users at the Gallup branch campus logging in to the on-prem exchange system through owa.unm.edu, and outlook desktop client users (also on Gallup campus) are not able to access email. Owa.unm.edu loops them back to the login screen within a few minutes, and outlook desktop clients are not connecting.

    So far, tickets have been only filed by Gallup campus users, with the exception of one user on main campus. . UNM IT is currently working to resolve the problem."
    Period: Ongoing 4/21/2015
  •  
  • UNM IT Networking wireless authentication issues

    UNM IT Networking is aware of current wireless authentication issues. Staff are working with vendors to mitigate and repair this issue."
    Period: Ongoing 4/21/15

    Apr
    3




  •  
  • Users are intermittently seeing an error message when logging into LoboMail

    Users are intermittently seeing an error message when logging into LoboMail using the lobomail.unm.edu page.

    ERROR MESSAGE:
    "Could not bind to AD. Can't contact LDAP server. Please report this error to the IT Service Desk."

    UNM IT Technicians are working on a resolution and there is no need for further reporting
    User who see this error can login in to LoboMail using one of these workarounds:

    Activate the No option in the Save Email question on the lobomail.unm.edu page
    or
    Point browser to mylobomail.unm.edu.
    or
    Login to the my.unnm.edu portal and click one of the LoboMail icons. "
    Period: 4/3/15

    Feb
    20




  •  
  • Recently, Symantec announced end of life of their EndPoint Protection clients 11.x.x and 12.0

    Recently, Symantec announced end of life of their EndPoint Protection clients 11.x.x and 12.0. If you are experiencing a message stating “Your Virus Definitions are out of date” on your PERSONAL computer after trying Fastinfo, please obtain the latest client (12.1.5) from the IT Down Loads Page: http://it.unm.edu/download/index.html If you are on UNM campus and getting the alert, please contact your departmental IT support. If you are departmental IT support and need a managed updated client please submit a HELP.UNM ticket to obtain the latest version of the managed client for your environment.

    "
    Period: Ongoing 2/19/2015

    Dec
    3




  •  
  • UPDATE: Intermittent LoboMail login issues, possible work around

    If you are experiencing this issue please try to log in here: https://outlook.office365.com
    You will provide your email address and then will be redirected to the Lobomail login.

    We have been seeing intermittent issues with LoboMail login. Users will get the following error when trying to login:

    There was a problem accessing the site. Please try again.

    If the problem persists, please contact the service desk of this site and provide the reference number to identify the problem

    Reference number:

    ALSO some users getting the following error:

    sorry, we can't process your request
    We're investigating right now. Please try again later.
    Support information
    Correlation ID: (long string of number and letters changes each time)
    Error Code: 0

    Collaborative Apps is working with WES to try to identify and troubleshoot the issue, but the fact that it is intermittent and not easily reproducible is presenting a challenge. If users call in to report this issue, it would help us if we could have the time that this error was received if possible. In the cases where we have seen it occurring, the users can log in with no problems after a few minutes.

    Thank you!

    John R Paez
    Technical Support Analyst I
    IT Applications: Collaborative Applications Team"
    Period: problem 10108 10/18/2014
  •  
  • Adding Attachments to LoboMail issues

    UNM IT has identified a LoboMail issue affecting Google Chrome, Firefox, and Safari users. In certain circumstances, users are not able to add attachments to emails. When email is being composed in a separate pop-up window, attachments can be added to the first message composed, but cannot be added to subsequent new emails. Changing LoboMail settings to compose email in the reading pane will remedy the problem.

    To fix the issue with adding attachments more than once, change the setting
    ‘Gear’ > Options > Settings > reading pane > When writing email messages: > Type in a new window
    To
    ‘Gear’ > Options > Settings > reading pane > When writing email messages: > Type in the reading pane

    UNM IT has opened a service request with Microsoft to develop a permanent solution.
    "
    Period: 10/30/14-ongoing

    Dec
    2




  •  
  • Microsoft Office ProPlus software is now available to all UNM Faculty and Staff at no cost.

    All UNM faculty and staff with LoboMail accounts have been licensed for Microsoft Office ProPlus software as of December 2, 2014 and can be downloaded from the Software section of their Office 365 web page. Office ProPlus is a fully functional copy of Microsoft Office that uses Cloud technologies to enable web distribution and a license to the user. UNM IT FastInfo 7233 has information on installing Office ProPlus on your computer or mobile device.
    "
    Period: 12/02/2014

    Nov
    3




  •  
  • Microsoft changes to lobomail attachment feature

    Microsoft has changed the attachment feature in LoboMail to include the option to attach OneDrive files. We will be updating our documentation to reflect this change. To attach a document from your computer, open the ‘Insert’ pulldown, choose ‘Attachments or OneDrive files,’ and choose ‘Computer’ from the pane on the left hand side. Once you locate the file and click ‘Open,’ choose the ‘Send as Attachment’ option."
    Period:

    Oct
    18




  •  
  • IT Security Team is addressing current system security vulnerabilities

    This week, two new significant computer security vulnerabilities were discovered, called Poodle and Sandworm. The UNM IT Security Team is addressing this now. See below for more information.
     
    The Poodle vulnerability affects Macs and PCs through web servers and browsers.  If you are on UNM IT’s managed workstation service, you do not need to make changes to browser settings, otherwise, please ensure you update and patch your operating system and browsers to the latest versions.

    The Sandworm vulnerability affects only current Windows products, up to and including Windows 8.1 and Server 2012. Microsoft released a patch (MS14-060) for Sandworm earlier this week as part of its “Patch Tuesday” updates. Please ensure this is installed.
    "
    Period: 10/17/14 Ongoing

    Mar
    19




  •  
  • Microsoft end of support for Windows XP

    March 10, 2014
    Microsoft has announced that Windows XP, originally released in 2001, will reach 'end of support' on April 9, 2014. End of support means what its name implies, that Microsoft will no longer support this version of Windows, but a more critical issue is that Microsoft will stop issuing security or system updates that will continue to protect your computer from viruses, malware, and other potential security risks.
    Because Microsoft has announced this, you can also expect other software manufacturers to abandon support and development for Windows XP software, making it more difficult to use that particular version of Windows.
    There are 2 recommended actions that you can take if you are using a computer running Windows XP:
    1. Upgrade your PC to either Windows 7 or Windows 8. Please contact your departmental IT representative to get information on upgrading or contact UNM Information Technologies Customer Support at 277-5757 for further assistance.
    2. Purchase a new PC capable of running Windows 7 or Windows 8. LoboMart has a selection of Dell computers available to purchase.
    "
    Period: April 9, 2014

    Computing General Issues

    ↑ Top



    Feb
    1




  •  
  • Sporadic network connectivity in Dormitories on Main UNM Campus

    Network connectivity to the Dormitories has been restored. We apologize for any inconvenience."
    Period:

    Nov
    25




  •  
  • Access to External Websites Redirecting to Incorrect Site

    Some users are reporting external websites such as CraigsList are redirecting to an incorrect site. To resolve this error, users should clear their browser cache by shutting down and restarting their browser."
    Period:

    Computing Other

    ↑ Top



    Mar
    27




  •  
  • UNM IT POD NEW HOURS

    IT Pod is OPEN for the following new hours starting Saturday, March 28 through May 8, 2015.

    Monday through Friday – 8:00 AM to 5:00 PM
    Saturday and Sunday – CLOSED

    Contact: 277-8080
    "
    Period:

    Sep
    26




  •  
  • Shellshock Bug

    As you may have heard, there is a new, potentially widespread, vulnerability affecting computers, but more commonly servers, dubbed Shellshock.

    What UNM is doing
    The Information Technology department is aware of the Shellshock bug and has been actively scanning and updating our servers, where appropriate, to address any vulnerabilities. Many UNM services, including Lobomail and MyUNM, have not been affected. While the threat is serious, the impact is not yet known. However, UNM IT already has multiple layers of protection in place to prevent the exploitation of these types of vulnerabilities.

    What you should do
    Don't panic. Not all systems are vulnerable, and many websites are already installing patches on their systems.
    The best defense against vulnerabilities like this one would be to adhere to these security best practices:
    1. Routinely change passwords.
    2. Using different passwords for different websites, especially your financial websites.
    3. Use your UNM NetID and password combo only for UNM sites and business. Do not use this combination of username and password on 3rd party sites, trusted or not.
    4. Use multifactor authentication when possible. Many sites, like banks, credit unions and even Facebook, now offer this service but do not require it.
    5. Expect new email phishing and social engineering campaigns to take advantage of this wave of fear many users may now have in the wake of this announcement.

    To find out more about this bug, visit https://www.us-cert.gov/ncas/alerts/TA14-268A.

    For a comprehensive, updated list of consumer sites affected by Shellshock, please visit http://www.pcworld.com/article/2687857/bigger-than-heartbleed-shellshock-flaw-leaves-os-x-linux-more-open-to-attack.html.
    The UNM Security Team continues to ensure the University's data is protected and we will keep you updated.
    "
    Period:

    Jul
    23




  •  
  • Popejoy telephone system (PBX)

    UNM IT Telephone System (PBX) received a lightning strike last evening at 9:30 pm and lost part of the telephone system. We rolled and triaged but seeing intermittent issues this morning - we started working on this at 6:30 am again this morning

    Key buildings effected

    SUB - student union building
    Woodward - MTS
    Parking Structure
    Arch and planning
    Bookstore

    Will update once we triage the lightning strike effect."
    Period:

    Jul
    3




  •  
  • UNM's security is currently blocking heroku.com and all Heroku's hosted websites/web apps.

    UNM's security product vendor identified heroku.com and Heroku's hosted websites/web apps as potential security risk and is currently blocking heroku.com and all Heroku's hosted websites/web apps from being accessible from the UNM networks. The block will remain until heroku.com and Heroku's hosted websites/web apps are identified as safe again."
    Period:

    Nov
    12




  •  
  • LoboMail error message that attachments have been quarantined by pmexchsvc@unm.edu

    Users are getting an error message stating that an attachment has been quarantined by pmexchsvc@unm.edu.

    Work around: The work around is to check the attachment name. There can be only one dot in any attachment's file name. If it is filename.something.docx then the . need to be changed to - or be removed. The system is reading it as a double extension. Example: Copy.1. xlsx. should be changed to copy-1.xlsx


    "
    Period:

    Feb
    12




  •  
  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.
    "
    Period: