Current IT Alerts

Most Recent Outages


  • Migration of department web sites on 3/25

    Beginning in February 2015, all UNM departmental web sites will be migrated to a more secure server with multi-level security improvements, and upgraded, supported architecture. The current environment will be demised in July 2015. Upgraded, supported architecture includes: RHEL, PHP, PHP CAS, MySQL, and Zend Framework.

    Departmental websites will be moved in batches starting on February 3, with migration scheduled for completion by May. Website owners (identified by NetID) will receive notice of their migration via email 10 days prior to the move. Migrations occur on Wednesdays between 7:00 AM and 10:00 AM.


    Websites scheduled for 3/25 include:,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

    Additional Info:
    How to look up your affected site(s) is located at:
    Site lists/known issues/etc.:

    If you experience any issue or problems with your website upon or after migration, or if you need assistance with your website, please contact the IT Service Desk either by phone 505.277.5757, or open a Help ticket online at:"
    Period: 3/25/2015


  • Active Directory updates, 3/27/2015 - 4/4/ 2015

    To improve performance and leverage AD best practice, UNM IT will be changing the way AD replication occurs starting Friday, March 27th. The changes will be completed by Saturday, April 4th.

    No impact or outage is expected."
    Period: March 27th. through Saturday, April 4th.
  • Apple devices having connectivity issues with UNM Wireless Network

    "UNM Information Technologies is aware of Apple devices having connectivity issues with Lobo-Wifi, Lobo-Sec, and Lobo-Guest. Due to a recent software upgrade on Apple Devices, there is an incompatibility related to wireless authentication. IT is working with the wireless vendor and Apple to come to a solution.""
    Period: Ongoing 3/26/2015
  • Banner/LoboWeb Unavailable 3/28 4:30 - 8:30 AM (new time).

    Note, the timing of this outage was adjusted to accommodate business requirements - it was moved 3 hours earlier.

    To comply with Federal regulatory requirements the following services will be unavailable Saturday, March 28th between 4:30 AM and 8:30 AM while the Financial Aid 8.22.1 Upgrade is applied:

    LoboWeb (SSB), Banner INB, FAMIS, Extender"
    Period: Saturday, March 28th between 4:30 AM and 8:30 AM
  • ADFS and on-prem Exchange maintenance (no outage) 3/29 10:00 AM – noon

    To ensure the continued stability and security of Exchange and ADFS, UNM IT will apply an update Sunday, March 29th between 10:00 AM and 12:00 PM.

    No outage is expected, but users of these services may need to login again (once) during the window."
    Period: 3/29 10:00 AM – noon


  • UNM Email Phishing Scam Alerts 3/23/2015

    The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails, click and links, or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out.

    Message says-
    we currently upgraded to 4kgb please log into outlook web portal please log into staff portal failure to upgrade would dismissal of account protecting your email account is our primary concern and this has become necessary to serve you better IT help desk.

    Your mailbox has exceeded the limit of 200MB. You will be unable to send OR receive new emails.validate your mailbox, CLICK HERE? to upgrade your Account withing the next 48hours.
    IT Support
    Copyright © 2015 All Rights Reserved
    The CLICK HERE button led me to a page ( where I was told to put in my information (name, id number, email, and password), "
    Period: Ongoing 3/23/2015
  • UNM branch campus network outages 4/7 5:00 - 6:00 AM

    To ensure continued network stability and position our institution for future bandwidth upgrades, UNM IT will be updating a router with newer code and installing an expansion card.

    All branch campus network connections (wired and wireless) to UNM and the internet will be unavailable on Tuesday, April 7th between 5:00 AM and 6:00 AM (1 hour). Affected campuses include:

    UNM Gallup
    UNM Taos
    UNM Valencia
    Period: 4/7 5:00 - 6:00 AM
  • IT Data Center Maintenance 4/6

    A contractor will be performing maintenance in the UNM IT Data Center to improve the resiliency of power distribution. This activity will occur on Monday, April 6th between 8:00 AM and 2:00 PM.

    No outage is expected."
    Period: April 6 8-2pm


  • UNM IT Lobo Brain Bar Location and Hours

    Walk-In Computer Support Faculty, Staff, Students, and Retirees
    New Location at the UNM Bookstore
    2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
    Tuesday - Wednesday - Thursday 12PM - 5PM
    Contact: 505-277-3935 |

    Lobo BrainBar - Casa del Rio
    9 a.m. - 1 p.m., Monday through Friday
    Contact: 505-277-2010 "
    Period: 2/2/2014


  • Old wireless equipment in dorms failing due to old age - Replacement Ongoing

    The wireless equipment in the dorms is failing due to old age. IT is in the process of replacing all wireless equipment in the effected buildings as fast as possible. The dorms affected are Redundo, DeVargas, Laguna, Santa Clara, and Alvarado."
    Period: March 9, 2015 - Ongoing


  • Recently, Symantec announced end of life of their EndPoint Protection clients 11.x.x and 12.0

    Recently, Symantec announced end of life of their EndPoint Protection clients 11.x.x and 12.0. If you are experiencing a message stating “Your Virus Definitions are out of date” on your PERSONAL computer after trying Fastinfo, please obtain the latest client (12.1.5) from the IT Down Loads Page: If you are on UNM campus and getting the alert, please contact your departmental IT support. If you are departmental IT support and need a managed updated client please submit a HELP.UNM ticket to obtain the latest version of the managed client for your environment.

    Period: Ongoing 2/19/2015


  • UPDATE: Intermittent LoboMail login issues, possible work around

    If you are experiencing this issue please try to log in here:
    You will provide your email address and then will be redirected to the Lobomail login.

    We have been seeing intermittent issues with LoboMail login. Users will get the following error when trying to login:

    There was a problem accessing the site. Please try again.

    If the problem persists, please contact the service desk of this site and provide the reference number to identify the problem

    Reference number:

    ALSO some users getting the following error:

    sorry, we can't process your request
    We're investigating right now. Please try again later.
    Support information
    Correlation ID: (long string of number and letters changes each time)
    Error Code: 0

    Collaborative Apps is working with WES to try to identify and troubleshoot the issue, but the fact that it is intermittent and not easily reproducible is presenting a challenge. If users call in to report this issue, it would help us if we could have the time that this error was received if possible. In the cases where we have seen it occurring, the users can log in with no problems after a few minutes.

    Thank you!

    John R Paez
    Technical Support Analyst I
    IT Applications: Collaborative Applications Team"
    Period: problem 10108 10/18/2014
  • Adding Attachments to LoboMail issues

    UNM IT has identified a LoboMail issue affecting Google Chrome, Firefox, and Safari users. In certain circumstances, users are not able to add attachments to emails. When email is being composed in a separate pop-up window, attachments can be added to the first message composed, but cannot be added to subsequent new emails. Changing LoboMail settings to compose email in the reading pane will remedy the problem.

    To fix the issue with adding attachments more than once, change the setting
    ‘Gear’ > Options > Settings > reading pane > When writing email messages: > Type in a new window
    ‘Gear’ > Options > Settings > reading pane > When writing email messages: > Type in the reading pane

    UNM IT has opened a service request with Microsoft to develop a permanent solution.
    Period: 10/30/14-ongoing


  • Microsoft Office ProPlus software is now available to all UNM Faculty and Staff at no cost.

    All UNM faculty and staff with LoboMail accounts have been licensed for Microsoft Office ProPlus software as of December 2, 2014 and can be downloaded from the Software section of their Office 365 web page. Office ProPlus is a fully functional copy of Microsoft Office that uses Cloud technologies to enable web distribution and a license to the user. UNM IT FastInfo 7233 has information on installing Office ProPlus on your computer or mobile device.
    Period: 12/02/2014


  • Microsoft changes to lobomail attachment feature

    Microsoft has changed the attachment feature in LoboMail to include the option to attach OneDrive files. We will be updating our documentation to reflect this change. To attach a document from your computer, open the ‘Insert’ pulldown, choose ‘Attachments or OneDrive files,’ and choose ‘Computer’ from the pane on the left hand side. Once you locate the file and click ‘Open,’ choose the ‘Send as Attachment’ option."


  • IT Security Team is addressing current system security vulnerabilities

    This week, two new significant computer security vulnerabilities were discovered, called Poodle and Sandworm. The UNM IT Security Team is addressing this now. See below for more information.
    The Poodle vulnerability affects Macs and PCs through web servers and browsers.  If you are on UNM IT’s managed workstation service, you do not need to make changes to browser settings, otherwise, please ensure you update and patch your operating system and browsers to the latest versions.

    The Sandworm vulnerability affects only current Windows products, up to and including Windows 8.1 and Server 2012. Microsoft released a patch (MS14-060) for Sandworm earlier this week as part of its “Patch Tuesday” updates. Please ensure this is installed.
    Period: 10/17/14 Ongoing


  • Microsoft end of support for Windows XP

    March 10, 2014
    Microsoft has announced that Windows XP, originally released in 2001, will reach 'end of support' on April 9, 2014. End of support means what its name implies, that Microsoft will no longer support this version of Windows, but a more critical issue is that Microsoft will stop issuing security or system updates that will continue to protect your computer from viruses, malware, and other potential security risks.
    Because Microsoft has announced this, you can also expect other software manufacturers to abandon support and development for Windows XP software, making it more difficult to use that particular version of Windows.
    There are 2 recommended actions that you can take if you are using a computer running Windows XP:
    1. Upgrade your PC to either Windows 7 or Windows 8. Please contact your departmental IT representative to get information on upgrading or contact UNM Information Technologies Customer Support at 277-5757 for further assistance.
    2. Purchase a new PC capable of running Windows 7 or Windows 8. LoboMart has a selection of Dell computers available to purchase.
    Period: April 9, 2014

    Computing General Issues

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  • Sporadic network connectivity in Dormitories on Main UNM Campus

    Network connectivity to the Dormitories has been restored. We apologize for any inconvenience."


  • Access to External Websites Redirecting to Incorrect Site

    Some users are reporting external websites such as CraigsList are redirecting to an incorrect site. To resolve this error, users should clear their browser cache by shutting down and restarting their browser."

    Computing Other

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  • Shellshock Bug

    As you may have heard, there is a new, potentially widespread, vulnerability affecting computers, but more commonly servers, dubbed Shellshock.

    What UNM is doing
    The Information Technology department is aware of the Shellshock bug and has been actively scanning and updating our servers, where appropriate, to address any vulnerabilities. Many UNM services, including Lobomail and MyUNM, have not been affected. While the threat is serious, the impact is not yet known. However, UNM IT already has multiple layers of protection in place to prevent the exploitation of these types of vulnerabilities.

    What you should do
    Don't panic. Not all systems are vulnerable, and many websites are already installing patches on their systems.
    The best defense against vulnerabilities like this one would be to adhere to these security best practices:
    1. Routinely change passwords.
    2. Using different passwords for different websites, especially your financial websites.
    3. Use your UNM NetID and password combo only for UNM sites and business. Do not use this combination of username and password on 3rd party sites, trusted or not.
    4. Use multifactor authentication when possible. Many sites, like banks, credit unions and even Facebook, now offer this service but do not require it.
    5. Expect new email phishing and social engineering campaigns to take advantage of this wave of fear many users may now have in the wake of this announcement.

    To find out more about this bug, visit

    For a comprehensive, updated list of consumer sites affected by Shellshock, please visit
    The UNM Security Team continues to ensure the University's data is protected and we will keep you updated.


  • Popejoy telephone system (PBX)

    UNM IT Telephone System (PBX) received a lightning strike last evening at 9:30 pm and lost part of the telephone system. We rolled and triaged but seeing intermittent issues this morning - we started working on this at 6:30 am again this morning

    Key buildings effected

    SUB - student union building
    Woodward - MTS
    Parking Structure
    Arch and planning

    Will update once we triage the lightning strike effect."


  • UNM's security is currently blocking and all Heroku's hosted websites/web apps.

    UNM's security product vendor identified and Heroku's hosted websites/web apps as potential security risk and is currently blocking and all Heroku's hosted websites/web apps from being accessible from the UNM networks. The block will remain until and Heroku's hosted websites/web apps are identified as safe again."


  • LoboMail error message that attachments have been quarantined by

    Users are getting an error message stating that an attachment has been quarantined by

    Work around: The work around is to check the attachment name. There can be only one dot in any attachment's file name. If it is filename.something.docx then the . need to be changed to - or be removed. The system is reading it as a double extension. Example: Copy.1. xlsx. should be changed to copy-1.xlsx



  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.