Current IT Alerts

Most Recent Outages

Feb
27




  •  
  • SharePoint 2010 sites/Sunshine/Lobo-EMR intermittently unavailable 3/14 7:00 AM - noon

    To stay current with vendor recommended patches, UNM IT is applying updates to the SharePoint 2010 servers Saturday, March 14th between 7:00 AM and 12:00 PM. The following SharePoint 2010 sites will be intermittently unavailable during this 5 hour window:

    Share.unm.edu
    Sunshine Portal
    Lobo-EMR"
    Period: 3/14 7:00 AM - noon
  •  
  • All UNM Phones Unavailable Thursday, 3/12/15 8:00 PM - (3/13) 2:00 AM

    In order to add new features to the UNM phone system, an upgrade will be performed starting on Thursday evening, March 12th at 8:00 PM. The upgrade will be completed early Friday morning, March 13th by 2:00 AM.

    All UNM phones (UNM, UH, HSC, remote sites) will be unavailable during this window."
    Period: 3/12/15 8:00 PM - (3/13) 2:00 AM
  •  
  • Storage Maintenance (Learn UNAVAILABLE, others intermittent) 3/15 8:00 AM - 5:00 PM

    To ensure stability for enterprise IT services, storage maintenance will be performed Sunday, March 15th between 8:00 AM and 5:00 PM. Functionality of the following services will be affected as follows:

    UNAVAILABLE:
    Learn

    INTERMITTENT (unless issues are encountered):
    LoboWeb, UNM Portal (myUNM), Parking Services, LoboTrax, Internet Native Banner, FAMIS, Bursar Account Suite (TouchNet), Xtender, Affiliate Benefits Web Site, Opinio"
    Period: 3/15 8:00 AM - 5:00 PM
  •  
  • SharePoint 2010 intermittently unavailable 2/28 7:00 AM - noon

    To stay current with vendor recommended patches, UNM IT is applying updates to the SharePoint 2010 servers Saturday, February 28th between 7:00 AM and 12:00 PM. All SharePoint 2010 sites and services will be intermittently unavailable during this 5 hour window."
    Period: 2/28 7:00 AM - noon

    Feb
    26




  •  
  • MyUNM (Luminis) portal issues RESOLVED

    MyUNM Portal was running in a degraded state until approximately 10:30 PM 2/25 and again on 2/26 between 2:00 and 7:00 PM. The service has been restored at this time. Please contact the UNM IT service desk if you experience further issues."
    Period: On-going
  •  
  • Operational Data Store (ODS) and MyReports are avaliable, 02/26 6:46PM

    Operational Data Store (ODS) and MyReports are available as of 2/26 6:46PM. Technical teams have resolved the issue."
    Period: 2/26/2015 2:55 PM
  •  
  • Due to maintenance on the Learning Central database

    Due to maintenance on the Learning Central database, the Banner Authorization Request system (BAR) will be unavailable Sunday, March 1, from 7 AM until noon."
    Period: Sunday, March 1, from 7 AM until noon.
  •  
  • SharePoint 2010/2013/Lobo-EMR/FPA/Sunshine intermittently unavailable 3/7/15 7:00 AM - 12:00PM

    To stay current with vendor recommended patches, UNM IT is applying updates to the SharePoint 2010 and 2013 servers Saturday, March 7th between 7:00 AM and 12:00 PM. All SharePoint 2010 and 2013 sites and services will be intermittently unavailable during this 5 hour window, including:

    Lobo-EMR
    FPA
    Sunshine"
    Period: Saturday, March 7th between 7:00 AM and 12:00 PM
  •  
  • Opinio (eSurvey) unavailable 3/9 8:00 - 11:30 AM

    To remain compliant with vendor standards and improve functionality, Opinio (eSurvey) will be upgraded from version 6.1.1 to 6.8.2 on Monday, March 9th. Opinio/eSurvey will be unavailable between 8:00 AM and 11:30 AM while the upgrade is performed"
    Period: 3/9 8:00 - 11:30 AM
  •  
  • Loboweb (SSB) unavailable through MyUNM portal - RESOLVED

    Loboweb (SSB) is now accessible through the MyUNM portal (Employee Life tab, Student Life tab, etc.). If you are still experiencing issues, please contact the UNM IT Service Desk. Thank you for your patience."
    Period:

    Feb
    24




  •  
  • Migration of department web sites to new hosting environment starting 2/2015

    Beginning in February 2015, all UNM departmental web sites will be migrated to a more secure server with multi-level security improvements, and upgraded, supported architecture. The current environment will be demised in July 2015. Upgraded, supported architecture includes: RHEL, PHP, PHP CAS, MySQL, and Zend Framework.
    Departmental websites will be moved in batches starting on February 3, with migration scheduled for completion by May. Website owners (identified by NetID) will receive notice of their migration 10 days prior to the move.

    Additional Info:
    How to look up your affected site(s) is located at: https://unm.custhelp.com/app/answers/detail/a_id/7305
    A complete list of departmental websites is located at: http://deptupgrade.unm.edu
    A list of known website migration issues is located at: http://deptupgrade.unm.edu

    If you experience any issue or problems with your website upon or after migration, or if you need assistance with your website, please contact the IT Service Desk either by phone 505.277.5757, or open a Help ticket online at: https://help.unm.edu/CherwellPortal/ServiceDesk

    "
    Period: starting 2/2015

    Feb
    20




  •  
  • Recently, Symantec announced end of life of their EndPoint Protection clients 11.x.x and 12.0

    Recently, Symantec announced end of life of their EndPoint Protection clients 11.x.x and 12.0. If you are experiencing a message stating “Your Virus Definitions are out of date” on your PERSONAL computer after trying Fastinfo, please obtain the latest client (12.1.5) from the IT Down Loads Page: http://it.unm.edu/download/index.html If you are on UNM campus and getting the alert, please contact your departmental IT support. If you are departmental IT support and need a managed updated client please submit a HELP.UNM ticket to obtain the latest version of the managed client for your environment.

    "
    Period: Ongoing 2/19/2015
  •  
  • UNM IT Lobo Brain Bar

    Walk-In Computer Support Faculty, Staff, Students, and Retirees
    New Location at the UNM Bookstore
    2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
    Tuesday - Wednesday - Thursday 12PM - 5PM
    Contact: 505-277-3935 | lobotech@unm.edu

    Lobo BrainBar - Casa del Rio
    9 a.m. - 1 p.m., Monday through Friday
    Contact: 505-277-2010 "
    Period: 2/2/2014
  •  
  • Wireless network maintenance 3/1 8:00 AM

    To ensure continued vendor support, some elements of UNM's wireless networks are being moved and upgraded on Sunday, March 1st at 8:00 AM. No outage expected."
    Period: 3/1 8:00 AM
  •  
  • Meeting.UNM (Adobe Connect) unavailable 3/8 6:00 AM - noon

    To remain in compliance with vendor standards and ensure continued service availability, UNM IT will patch Meeting.UNM (Adobe Connect) on Sunday, March 8th between 6:00 AM and 12:00 PM. Meeting.UNM will be unavailable during this window."
    Period: 3/8 6:00 AM - noon
  •  
  • All UNM Phones Unavailable Thursday, 3/12/15 8:00 PM - (3/13) 2:00 AM

    In order to add new features to the UNM phone system, an upgrade will be performed starting on Thursday evening, March 12th at 8:00 PM. The upgrade will be completed early Friday morning, March 13th by 2:00 AM.

    All UNM phones (UNM, UH, HSC, remote sites) will be unavailable during this window."
    Period: Thursday, 3/12/15 8:00 PM - (3/13) 2:00 AM

    Feb
    18




  •  
  • Ongoing network security upgrades, February - March

    To ensure the continued security and stability of the UNM network, UNM IT will upgrade intrusion prevention systems between February 2nd and March 17th. No outages are expected but if you experience issues accessing websites that worked before, do not hesitate to call the UNM IT Service Desk at 505-277-5757 or via help.unm.edu."
    Period: Betweeen February 2nd and March 17th

    Jan
    7




  •  
  • UNM Email Phishing Scam Alerts 1/07/2015

    The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails, click and links, or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out.

    Message says-
    we currently upgraded to 4kgb please log into outlook web portal please log into staff portal failure to upgrade would dismissal of account protecting your email account is our primary concern and this has become necessary to serve you better IT help desk.
    "
    Period: Ongoing 1/07/2015

    Dec
    4




  •  
  • IT is aware of connectivity issues related to Lobo-Sec.

    The current solution for connectivity issues is to forget the network, and rejoin it using the known Lobo-Sec passphrase. For information about how to connect to Lobo-Sec, please see
    FastInfo# 6515 for PCs, or
    FastInfo# 4744 for Macintosh computers. "
    Period: current

    Dec
    3




  •  
  • UPDATE: Intermittent LoboMail login issues, possible work around

    If you are experiencing this issue please try to log in here: https://outlook.office365.com
    You will provide your email address and then will be redirected to the Lobomail login.

    We have been seeing intermittent issues with LoboMail login. Users will get the following error when trying to login:

    There was a problem accessing the site. Please try again.

    If the problem persists, please contact the service desk of this site and provide the reference number to identify the problem

    Reference number:

    ALSO some users getting the following error:

    sorry, we can't process your request
    We're investigating right now. Please try again later.
    Support information
    Correlation ID: (long string of number and letters changes each time)
    Error Code: 0

    Collaborative Apps is working with WES to try to identify and troubleshoot the issue, but the fact that it is intermittent and not easily reproducible is presenting a challenge. If users call in to report this issue, it would help us if we could have the time that this error was received if possible. In the cases where we have seen it occurring, the users can log in with no problems after a few minutes.

    Thank you!

    John R Paez
    Technical Support Analyst I
    IT Applications: Collaborative Applications Team"
    Period: problem 10108 10/18/2014
  •  
  • Adding Attachments to LoboMail issues

    UNM IT has identified a LoboMail issue affecting Google Chrome, Firefox, and Safari users. In certain circumstances, users are not able to add attachments to emails. When email is being composed in a separate pop-up window, attachments can be added to the first message composed, but cannot be added to subsequent new emails. Changing LoboMail settings to compose email in the reading pane will remedy the problem.

    To fix the issue with adding attachments more than once, change the setting
    ‘Gear’ > Options > Settings > reading pane > When writing email messages: > Type in a new window
    To
    ‘Gear’ > Options > Settings > reading pane > When writing email messages: > Type in the reading pane

    UNM IT has opened a service request with Microsoft to develop a permanent solution.
    "
    Period: 10/30/14-ongoing

    Dec
    2




  •  
  • Microsoft Office ProPlus software is now available to all UNM Faculty and Staff at no cost.

    All UNM faculty and staff with LoboMail accounts have been licensed for Microsoft Office ProPlus software as of December 2, 2014 and can be downloaded from the Software section of their Office 365 web page. Office ProPlus is a fully functional copy of Microsoft Office that uses Cloud technologies to enable web distribution and a license to the user. UNM IT FastInfo 7233 has information on installing Office ProPlus on your computer or mobile device.
    "
    Period: 12/02/2014

    Nov
    3




  •  
  • Microsoft changes to lobomail attachment feature

    Microsoft has changed the attachment feature in LoboMail to include the option to attach OneDrive files. We will be updating our documentation to reflect this change. To attach a document from your computer, open the ‘Insert’ pulldown, choose ‘Attachments or OneDrive files,’ and choose ‘Computer’ from the pane on the left hand side. Once you locate the file and click ‘Open,’ choose the ‘Send as Attachment’ option."
    Period:

    Oct
    18




  •  
  • IT Security Team is addressing current system security vulnerabilities

    This week, two new significant computer security vulnerabilities were discovered, called Poodle and Sandworm. The UNM IT Security Team is addressing this now. See below for more information.
     
    The Poodle vulnerability affects Macs and PCs through web servers and browsers.  If you are on UNM IT’s managed workstation service, you do not need to make changes to browser settings, otherwise, please ensure you update and patch your operating system and browsers to the latest versions.

    The Sandworm vulnerability affects only current Windows products, up to and including Windows 8.1 and Server 2012. Microsoft released a patch (MS14-060) for Sandworm earlier this week as part of its “Patch Tuesday” updates. Please ensure this is installed.
    "
    Period: 10/17/14 Ongoing

    Oct
    8




  •  
  • Meeting Free/Busy information for HSCLink users is not available for LoboMail Office 365 users

    Meeting Free/Busy information for HSCLink users (email addresses “@salud.unm.edu”) is not available for LoboMail Office 365 users at this time. This functionality will be added as part of HCSLink/LoboMail integration work in progress."
    Period: October 8, 2014

    Mar
    19




  •  
  • Microsoft end of support for Windows XP

    March 10, 2014
    Microsoft has announced that Windows XP, originally released in 2001, will reach 'end of support' on April 9, 2014. End of support means what its name implies, that Microsoft will no longer support this version of Windows, but a more critical issue is that Microsoft will stop issuing security or system updates that will continue to protect your computer from viruses, malware, and other potential security risks.
    Because Microsoft has announced this, you can also expect other software manufacturers to abandon support and development for Windows XP software, making it more difficult to use that particular version of Windows.
    There are 2 recommended actions that you can take if you are using a computer running Windows XP:
    1. Upgrade your PC to either Windows 7 or Windows 8. Please contact your departmental IT representative to get information on upgrading or contact UNM Information Technologies Customer Support at 277-5757 for further assistance.
    2. Purchase a new PC capable of running Windows 7 or Windows 8. LoboMart has a selection of Dell computers available to purchase.
    "
    Period: April 9, 2014

    Computing General Issues

    ↑ Top



    Feb
    25




  •  
  • MyUNM (Luminis) portal unavailable 2/25 5:25 PM - ongoing

    MyUNM Portal is currently running in a degraded state. Our technicians are troubleshooting and will provide update.

    Update 9:40PM:
    MyUNM will be intermittently unavailable as our technicians continue to work on resolving issue with LoboWeb access from MyUNM."
    Period:

    Feb
    1




  •  
  • Sporadic network connectivity in Dormitories on Main UNM Campus

    Network connectivity to the Dormitories has been restored. We apologize for any inconvenience."
    Period:

    Nov
    25




  •  
  • Access to External Websites Redirecting to Incorrect Site

    Some users are reporting external websites such as CraigsList are redirecting to an incorrect site. To resolve this error, users should clear their browser cache by shutting down and restarting their browser."
    Period:

    Computing Other

    ↑ Top



    Sep
    26




  •  
  • Shellshock Bug

    As you may have heard, there is a new, potentially widespread, vulnerability affecting computers, but more commonly servers, dubbed Shellshock.

    What UNM is doing
    The Information Technology department is aware of the Shellshock bug and has been actively scanning and updating our servers, where appropriate, to address any vulnerabilities. Many UNM services, including Lobomail and MyUNM, have not been affected. While the threat is serious, the impact is not yet known. However, UNM IT already has multiple layers of protection in place to prevent the exploitation of these types of vulnerabilities.

    What you should do
    Don't panic. Not all systems are vulnerable, and many websites are already installing patches on their systems.
    The best defense against vulnerabilities like this one would be to adhere to these security best practices:
    1. Routinely change passwords.
    2. Using different passwords for different websites, especially your financial websites.
    3. Use your UNM NetID and password combo only for UNM sites and business. Do not use this combination of username and password on 3rd party sites, trusted or not.
    4. Use multifactor authentication when possible. Many sites, like banks, credit unions and even Facebook, now offer this service but do not require it.
    5. Expect new email phishing and social engineering campaigns to take advantage of this wave of fear many users may now have in the wake of this announcement.

    To find out more about this bug, visit https://www.us-cert.gov/ncas/alerts/TA14-268A.

    For a comprehensive, updated list of consumer sites affected by Shellshock, please visit http://www.pcworld.com/article/2687857/bigger-than-heartbleed-shellshock-flaw-leaves-os-x-linux-more-open-to-attack.html.
    The UNM Security Team continues to ensure the University's data is protected and we will keep you updated.
    "
    Period:

    Jul
    23




  •  
  • Popejoy telephone system (PBX)

    UNM IT Telephone System (PBX) received a lightning strike last evening at 9:30 pm and lost part of the telephone system. We rolled and triaged but seeing intermittent issues this morning - we started working on this at 6:30 am again this morning

    Key buildings effected

    SUB - student union building
    Woodward - MTS
    Parking Structure
    Arch and planning
    Bookstore

    Will update once we triage the lightning strike effect."
    Period:

    Jul
    3




  •  
  • UNM's security is currently blocking heroku.com and all Heroku's hosted websites/web apps.

    UNM's security product vendor identified heroku.com and Heroku's hosted websites/web apps as potential security risk and is currently blocking heroku.com and all Heroku's hosted websites/web apps from being accessible from the UNM networks. The block will remain until heroku.com and Heroku's hosted websites/web apps are identified as safe again."
    Period:

    Nov
    12




  •  
  • LoboMail error message that attachments have been quarantined by pmexchsvc@unm.edu

    Users are getting an error message stating that an attachment has been quarantined by pmexchsvc@unm.edu.

    Work around: The work around is to check the attachment name. There can be only one dot in any attachment's file name. If it is filename.something.docx then the . need to be changed to - or be removed. The system is reading it as a double extension. Example: Copy.1. xlsx. should be changed to copy-1.xlsx


    "
    Period:

    Feb
    12




  •  
  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.
    "
    Period: