Current IT Alerts

Most Recent Outages

Apr
17




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  • UNM Intrusion Protection System (IPS) Updates Thursday, April 17

    To reduce the risk that UNM systems are exploited using the Heartbleed bug, IPS rules will be updated to block and report known threats related to the Heartbleed bug. Most 3rd party sites should now have the Heartbleed vulnerability fixed on their systems, so the rules are being upgraded from notification only to active blocking to prevent malicious attacks. Filter false positives may block legitimate, unaffected web sites and/or network traffic. Please contact IT Customer Support to report any problems (277-5757)
    "
    Period: Thursday, April 17

    Apr
    15




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  • THIS IS A CRITICAL INTERNET SECURITY BULLETIN

    To all UNM Students, Staff and Faculty:

    THIS IS A CRITICAL INTERNET SECURITY BULLETIN

    As the news or social media may have informed you, there is a widespread bug affecting the Internet, dubbed Heartbleed.

    To find out more about this bug, please visit http://www.us-cert.gov/ncas/alerts/TA14-098A.

    What UNM is doing:
    The Information Technology department is aware of the Heartbleed bug and has been actively scanning and updating our servers, where appropriate, to address any vulnerabilities. Many UNM services, including Lobomail and MyUNM, are unaffected.

    What you should do:
    Don't panic. Not all systems are vulnerable, and many websites are already installing patches on their systems.

    The best defense against vulnerabilities like this one would be to adhere to these security best practices:
    1. Routinely change passwords.
    2. Using different passwords for different websites, especially your financial websites.
    3. Use your UNM NetID and password combo only for UNM sites and business. Do not use this combination of username and password on 3rd party sites, trusted or not.
    4. Use multifactor authentication when possible. Many sites, like banks, credit unions and even Facebook, now offer this service but do not require it.
    5. Expect new email phishing and social engineering campaigns to take advantage of this wave of fear many users may now have in the wake of this announcement.

    For a comprehensive, updated list of consumer sites affected by Heartbleed, please visit:
    http://www.cnet.com/how-to/which-sites-have-patched-the-heartbleed-bug/

    We continue to ensure the University's data is protected and we will keep you updated.

    Thank you,
    UNM Information Security Team
    "
    Period: 4/11/2014
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  • IT NOTICE: Email relay sending service to be limited starting April 21, 2014

    Beginning April 21 2014 IT will limit access to the legacy email system by no longer allowing access using your UNM NetID.* If you have not already, please use these instructions to ensure that you can continue sending mail without interruption:

    https://unm.custhelp.com/app/answers/detail/a_id/6877/

    This change is necessary to continue progress towards retiring the legacy email service (CommuniGate) and migrating the email relay/sending service (smtp.unm.edu). This is the next of several changes that will precede the final shutdown of CommuniGate services, after which the service will also not be accessible from within UNM.

    Please contact the UNM IT Service Desk with questions at 277-5757 or at https://help.unm.edu.

    Thank you,
    LoboMail Support Team
    IT@UNM

    *Please note that if you manage a system that is allowed to relay mail through the legacy email system without using a NetID this will not be changed. We will announce that as a separate change.

    "
    Period: April 21, 2014
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  • DDNS Infrastructure Upgrade April 22

    In order to better serve the UNM community and minimize denial of service attack vulnerabilities, Information Technologies will be implementing a new infrastructure to support the Domain Name System (DNS) On Tuesday, April 22 from 7:00am-7:30am the Domain Name Services (DNS) will be switched over to the new infrastructure. No outage is expected for the switch over, however it is possible some users will experience intermittent delays during the 30-minute maintenance window.

    Please share this information with anyone who may need to use IT services at these times. If there are any problems, please contact support at help.unm.edu or by phone at 277-5757 during working hours if system degradation or service unavailability is encountered."
    Period: April 22 from 7:00am-7:30am

    Apr
    9




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  • LOBOMAIL Upgrade information

    As of April 7, 2014, the LoboMail (on-premise only*) upgrade will be complete. This change will move all users’ mailboxes to the new environment and will only affect the look and feel of Outlook Web Access for the user. The first change in the process will occur on March 24.

    There are a few minor things you will notice at this stage of the upgrade:

    First, Outlook users logged in at the time of their mailbox migration will experience a brief interruption of service. Users will need to restart Outlook and their device might need to re-sync. Users with mobile devices registered with the service may additionally get a notification on their device that the change is complete.
    Second, Outlook Web Access is updated. Functionality remains the same, but the look and feel and some minor options change. For the most part, there is little to no impact for online users.

    Thank you,
    The LoboMail Support Team


    * Please note that this does not affect most LoboMail users. It only affects those customers who have been set up to use on-premise exchange; this includes users at Anderson School of Management, Gallup Campus, STC and Office of the President. If you want to find out if you are on this system, you can log into DSS (https://dss.unm.edu) and access the “Email Information” tab and check under the “Email Server” field. If that field says “LoboMail Exchange server,” your account is on the on-premise system.
    "
    Period: 3/15/14

    Apr
    4




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  • Westside Clinic Telephone Services Unavailable 4/22/2014 6:00pm- 6:15pm

    To keep telecommunications software up-to-date, UNM IT-Networks Voice will be updating the software on the Westside Clinic telephone switch on 4/22/2014 from 6:00-6:15 PM. No telephone services will be available during this time. "
    Period: 4/22/2014 6:00pm- 6:15pm

    Mar
    31




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  • Some LoboMail users receive a "getting started with Office365" page when they log in.

    Some LoboMail users receive a "getting started with Office365" page when they log in.

    As a workaround, users can click on the Outlook link at the top right side of the page."
    Period: 03/31/14 Ongoing
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  • HYPERION WILL BE RETIRED PERMANENTLY ON March 31, 2014 AT NOON.

    The Hyperion reporting environment will be permanently removed from the IT infrastructure on March 31, 2014 at 12:00 Noon.
    For additional assistance, please visit the MyReports information site at: http://myreportsinfo.unm.edu/
    • If you are a current Hyperion user, we encourage you to begin to use the new reporting tool as soon as possible.
    • While many existing BAR roles were transferred to MyReports, there are some reports which may require you to submit a new Banner request.
    • You can access MyReports through the MyUNM portal, through the Employee or Faculty tab, and within the UNM Business Applications Channel.
    • While most MyReports users do not require intensive training, some training is required. For more information see the MyReports Training page

    After March 31, 2014, Hyperion access will NO LONGER BE AVAILABLE in any way.
    "
    Period: March 31, 2014 AT NOON

    Mar
    28




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  • Help.UNM infrastructure move rescheduled for April 27.

    This maintenance was originally scheduled for Sunday March 30.

    Help.UNM (https://help.unm.edu) will be unavailable on Sunday April 27 from 5:00 AM to noon for maintenance. If you need assistance during this time, please call the IT Service Desk at 277-5757 and leave a message. The IT Service Desk will also be open that day from 10:00 AM to noon.

    "
    Period: Sunday April 27 from 5:00 AM to noon

    Mar
    26




  •  
  • As of March 24, 2014, LoboMail (on-premise only*) will be upgraded.

    There are a few minor things you will notice as a result of this upgrade:
    First, Outlook 2003 will no longer be supported. Outlook 2007 and 2010 are only supported with up-to-date security patches. Full details are available from Microsoft here: http://technet.microsoft.com/en-us/library/aa996719%28v=exchg.150%29.aspx
    Next, mobile users may be required to accept a new Security Policy. The policy has not changed.
    Finally, the Outlook Web App login page (found at https://owa.unm.edu) will be updated. Once logged in, the look and feel of LoboMail will remain the same.


    An additional change will occur the week of April 7, which will move user’s mailboxes to the new environment and will only affect the look and feel of Outlook Web Access for the user.

    There are a few minor things you will notice at this stage of the upgrade:

    First, Outlook users logged in at the time of their mailbox migration will experience a brief interruption of service. Users will need to restart Outlook and their device might need to re-sync. Users with mobile devices registered with the service may additionally get a notification on their device that the change is complete.
    Second, Outlook Web Access is updated. Functionality remains the same, but the look and feel and some minor options change. For the most part, there is little to no impact for online users.


    Thank you,
    The LoboMail Support Team


    * Please note that this does not affect most LoboMail users. It only affects those customers who have been set up to use on-premise exchange; this includes users at Anderson School of Management, Gallup Campus, STC and Office of the President. If you want to find out if you are on this system, you can log into DSS (https://dss.unm.edu) and access the “Email Information” tab and check under the “Email Server” field. If that field says “LoboMail Exchange server,” your account is on the on-premise system.
    "
    Period: March 24, 2014

    Mar
    19




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  • Microsoft end of support for Windows XP

    March 10, 2014
    Microsoft has announced that Windows XP, originally released in 2001, will reach “end of support” on April 9, 2014. End of support means what its name implies, that Microsoft will no longer support this version of Windows, but a more critical issue is that Microsoft will stop issuing security or system updates that will continue to protect your computer from viruses, malware, and other potential security risks.
    Because Microsoft has announced this, you can also expect other software manufacturers to abandon support and development for Windows XP software, making it more difficult to use that particular version of Windows.
    There are 2 recommended actions that you can take if you are using a computer running Windows XP:
    1. Upgrade your PC to either Windows 7 or Windows 8. Please contact your departmental IT representative to get information on upgrading or contact UNM Information Technologies Customer Support at 277-5757 for further assistance.
    2. Purchase a new PC capable of running Windows 7 or Windows 8. LoboMart has a selection of Dell computers available to purchase.
    "
    Period: April 9, 2014

    Jul
    3




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  • Phishing emails targeting UNM Learn users

    Please be aware that some users are receiving phishing e-mails purporting to be from Blackboard. A sample message is below. If you receive one of these e-mails, you should delete it immediately. Do not reply, click any links, or submit any personal information.

    UNM IT Security has been notified of the phishing attempt and are taking steps to minimize the impact as much as possible.

    UNM Learn Support

    New Media & Extended Learning

    --------------------------------------------------------------

    Sample Phishing Message (text may vary):

    Subject: New Post: Course Information

    *** Blackboard Post Notification ***

    Information regarding a course has been posted to you on the Blackboard Learning System.
    Kindly click on the "View Information" button below immediately:

    View Information (link omitted)

    Thank you,

    Blackboard Learning System."
    Period: 7/3/2013

    Computing General Issues

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    There are no outages at this time

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    Apr
    12




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  • Removal of the downed PHI helicopter

    Removal of the downed PHI helicopter from the top of UNM hospital will begin Saturday morning, impacting traffic and events on the University of New Mexico main and north campus areas around the hospital. There will be no interruption of clinical services at the hospital, but emergency traffic will be rerouted. Patients will be directed to the hospital by police.

    Beginning at 4 a.m. UNM police will shut down a section of Lomas Boulevard from University to Girard to allow a large crane to lift the disabled chopper off the roof. The operation is near utility lines and will require a power switchover from PNM to University power, which will begin at 6 a.m. The removal operation requires the cancellation of classes and some events Saturday morning on campus. Indoor events prior to noon are cancelled. Buildings should reopen for events after noon, but intermittent power interruptions are possible. UNM Hospital and other critical buildings on campus will operate on internal or generator power for the duration of the removal operation. Crews hope to have all power restored to normal operations by 2 p.m. Saturday.

    University officials are discouraging pedestrian and vehicle traffic in the area during the chopper removal. Additionally, the ACT test scheduled to take place at UNM’s Anderson School of Management Saturday morning, will be held at UNM's Continuing Education located at 1634 University Blvd., NE.

    Check the UNM Newsroom or HSC News for detailed information and updates."
    Period:

    Nov
    12




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  • LoboMail error message that attachments have been quarantined by pmexchsvc@unm.edu

    Users are getting an error message stating that an attachment has been quarantined by pmexchsvc@unm.edu.

    Work around: The work around is to check the attachment name. There can be only one dot in any attachment's file name. If it is filename.something.docx then the . need to be changed to - or be removed. The system is reading it as a double extension. Example: Copy.1. xlsx. should be changed to copy-1.xlsx


    "
    Period:

    Feb
    12




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  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.
    "
    Period: