Current IT Alerts

Most Recent Outages

Aug
29




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  • Learning Central and BAR unavailable Sunday August 30, from 6AM to 12PM.

    Due to scheduled maintenance of the Learning Central database, the Banner Authorization Request System (BAR) will be unavailable Sunday, Aug. 30, from 6 AM until noon."
    Period: Sunday August 30, from 6AM to 12PM.
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  • Banner INB and LoboWeb Unavailable, 8/29 6:00 AM - 11:00 AM

    To stay current with vendor standards, Banner INB and Loboweb will be unavailable while UNM IT applies the following updates to Loboweb (SSB) on Saturday, August 29th between 6:00 AM and 11:00 AM:

    Employee Self Service 8.11.02
    Employee Self Service patch 8.11.02.01. "
    Period: 8/29 6am-2pm
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  • Cascade WCMS unavailable 9/5 8:00 - 9:00 AM

    To improve performance and add new features to Cascade (WCMS) server, UNM IT will perform a minor upgrade on Saturday, September 5th between 8:00 AM and 9:00 AM.

    During this 1 hour window, Cascade server will be unavailable.

    Please see http://www.hannonhill.com/kb/Release-Notes/7.14.2/index.html#release-summary for a summary of new (mostly Administrator) features."
    Period: Sept 5 between 8am-9am

    Aug
    28




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  • (COMPLETED) LoboTime web client unavailable 8/27 – 8/28

    ******************************************************************************************************
    The upgrade to v7.0.7 was SUCCESSFUL.  The system was validated and brought back on-line just after 5pm.  

    Thank-you to everyone for your assistance in making this a successful upgrade.
    ******************************************************************************************************


    To provide new LoboTime features, Kronos will be upgrading UNM’s hosted timekeeping application to version 7.0.7 on Thursday, August 27th 6:00 AM through Friday, August 29th 3:00 PM.

    During this 1.5 day window, access to https://lobotime.unm.edu will be UNAVAILABLE; however, all LoboTime clocks will continue to record punches.

    Kronos has indicated that the outage will likely take less than the allotted 1.5 days.

    This upgrade will enable needed enhancements which will facilitate improved processing of payroll and will allow for employees with multiple jobs on campus to assign time to the correct job."
    Period: 8/27 – 8/28
  •  
  • Walk-In Computer Support /UNM IT Lobo BrainBar Location and Hours

    UNM IT offers walk-in technical support for faculty, staff, and student computers and technology at the Lobo BrainBar:
    Current Lobo BrainBar Locations and Hours:

    Zimmerman Library: M-F, 9:00am-3:00pm, through Friday, Aug. 28, 2015

    UNM Bookstore: M-F, 12:00pm-5:00pm, through Friday, Aug. 28, 2015
    2301 Central Avenue Northeast (at Cornell), under the staircase.
    505-277-3935

    UNM Bookstore: T-Th, 12:00pm-5:00pm, Starting Sept. 1, 2015 to the end of the semester"
    Period: 08/24/15
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  • Planned intermittent phone outages at UNM Main Campus, 9/8 - 9/18

    To optimize use of telecom equipment and ensure continued room for telecom growth, UNM IT performing maintenance between Tuesday, September 8th and Friday, September 18th.


    During this window, various phones on Main Campus will lose connectivity for up to 30 minutes. During business hours, the impact is limited to line appearances. After hours, primary phone numbers may also lose connectivity.


    Affected extensions will receive a phone call shortly prior to their scheduled downtime, notifying the call recipient of the impact"
    Period: 9/8 - 9/18

    Aug
    27




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  • UNM IT Service Catalog unavailable (rescheduled), 8/27 5:00 – 8:00 PM


    This activity was initially scheduled for August 26th between 5:00 PM and 8:00 PM but was not completed as expected. New date is tonight, August 27th.

    To add new features and functionality, the UNM IT Service Catalog (hosted at it.unm.edu/servicecatalog) will be upgraded on Wednesday, August 27th between 5:00 PM and 8:00 PM.

    During this 3 hour window, the Service Catalog will be intermittently inaccessible.

    The Help.UNM improvements of 2015 include the implementation of an updated service catalog on the http://it.unm.edu website which will be integrated with Help.UNM. Visitors to the it.unm.edu site will see a comprehensive, searchable A-Z list of services and updated descriptions. The IT home page also has updated iconography in alignment with Help.UNM."
    Period: August 27 2015 5-8pm
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  • UH Operator Console upgrade, 8/27 6:00 PM

    To ensure continued vendor support and stability, UNM IT is upgrading the server running the AMCOM-SPOK operator console on Thursday, August 27th at 6:00 PM.

    No outage or impact is expected."
    Period: 8/27 6pm
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  • Network outage at Mesa Del Sol, 8/27 5:00 - 5:30 AM

    To perform routine maintenance and ensure continued stability, network connectivity at Mesa Del Sol will be unavailable on Thursday, August 27th between 5:00 AM and 5:30 AM (30 minutes).

    This primarly impacts IFDM offices at Mesa Del Sol."
    Period: 8/27 5:00 - 5:30 AM

    Aug
    26




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  • Voice Mail Maintenance Thursday, August 27 8:00 p.m.


    There will be no access to the voice mail system Thursday, August 27 beginning at 8:00 p.m. for approximately 30 minutes so IT can restart the servers to apply Windows updates. If you experience any issues with your voice mail services after the maintenance window please contact IT Customer Support Services at 277-5757."
    Period:
  •  
  • UNM IT Service Catalog unavailable, 8/26 5:00 – 8:00 PM

    To add new features and functionality, the UNM IT Service Catalog (hosted at it.unm.edu/servicecatalog) will be upgraded on Wednesday, August 26th between 5:00 PM and 8:00 PM.


    During this 3 hour window, the Service Catalog will be intermittently inaccessible.


    The Help.UNM improvements of 2015 include the implementation of an updated service catalog on the http://it.unm.edu website which will be integrated with Help.UNM. Visitors to the it.unm.edu site will see a comprehensive, searchable A-Z list of services and updated descriptions. The IT home page also has updated iconography in alignment with Help.UNM.  "
    Period: August 26th between 5:00 PM and 8:00 PM.

    Aug
    25




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  • MyUNM Luminis portal issues, 8/25

    To resolve issues with the Luminis Portal (MyUNM), UNM IT must restart services.

    MyUNM will be intermittently unavailable between 4:45 PM and 5:30 PM today.

    Thank you for your patience."
    Period:

    Aug
    20




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  • Reboot of IPS to resolve issues, 8/21 7:00 – 8:00 AM

    To resolve a production issue and improve performance, UNM IT is rebooting the IPS on Friday, August 21st between 7:00 AM and 8:00 AM.

    No outage or impact are anticipated."
    Period: 8/21 7:00-8:00 AM
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  • Graduation signup page unavailable, 8/23 6:00 - 7:00 PM

    To ensure continued stability and modernize underlying technology, UNM IT is moving the online graduation sign up application to new servers on Sunday, August 23rd between 6:00 PM and 7:00 PM.

    During this 1 hour window, online gradution sign up will be unavailable."
    Period: 8/23 6:00 - 7:00 PM
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  • 32-bit SCUTI server will be removed from service, 8/24/15

    To simplify operations and continue providing the best service possible, UNM IT is decommissioning the old 32-bit SCUTI (scuti.unm.edu) server on Monday, August 24th.

    No outage or impact are expected. Going forward, the new 64-bit server (scuti64.unm.edu) should be used.

    The forms and reports project is completed and a 32-bit compilation server is no longer needed."
    Period: Monday August 24, 2015

    Aug
    15




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  • UPDATE - Services Restored: UNM IT Services Impacted

    A major outage occurred on Friday, 14th starting around 7 pm that affected most UNM IT services, including www.unm.edu and other UNM websites, IT Alerts, Learn.unm.edu, MyUNM, LoboMail, Help.UNM, and after-hours batch processing that is critical for ERP/Banner applications. After several hours of troubleshooting, the Infrastructure team found and fixed the root cause. Critical production services were restored on 3:30 am on Saturday 8/15. Although the problem is fixed, IT staff continue to work to verify that all services have been completely restored and that overnight batch processing has been run correctly."
    Period: Ongoing

    Aug
    13




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  • Office 365 Issues

    8/11/2015 6:18:38 PM Current Status: A high volume of customers attempting to activate their Office 365 desktop applications has caused a provisioning backlog in the Office Licensing Service. Activation requests are being processed and will be completed over the course of the next 48 hours. User Experience: Affected users are experiencing delays when activating their Office 365 desktop applications. "
    Period: Ongoing

    Aug
    11




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  • Migration of department web sites using Oracle


    All but 7 UNM departmental web sites were previously migrated to a more secure server with multi-level security improvements, and upgraded, supported architecture.

    The 7 remaining websites that connect with Oracle will be migrated over the next 2 months.

    THE MIGRATION MAY ENTAIL UP TO A 1.5 HOUR OUTAGE FOR THESE WEBSITES.

    Websites scheduled for Sunday, August 23rd include:

    gradapp.unm.edu
    ousadmin.unm.edu

    Websites that will be scheduled in the next 2 months include:

    grad.unm.edu
    ogs.unm.edu
    ogsadmin.unm.edu
    paw.unm.edu
    aire.unm.edu

    Additional Info:
    See http://oradeptupgrade.unm.edu for site list, new features, and critical information about the new environment.

    If you experience any issue or problems with your website upon or after migration, or if you need assistance with your website, please contact the IT Service Desk either by phone 505.277.5757, or open a Help ticket online at: https://help.unm.edu/CherwellPortal/ServiceDesk"
    Period:

    Jul
    22




  •  
  • Zero-Day Adobe Flash Player Vulnerability

    ADOBE FLASH PLAYER HIGH-IMPORTANCE VULNERABILITY
    Recently, a hacker group’s leaked documentation publicized a zero-day vulnerability for Adobe Flash Player, dubbed “the most beautiful Flash bug for the last four years.” This vulnerability is being actively exploited, so Adobe Flash Player is now a gateway for hackers to exploit any computer or machine with this program installed on it. Adobe states that all previous versions are affected, including Adobe AIR.
    RECOMMENDED SOLUTION
    Immediately update Adobe Flash Player to 18.0.0.203
    Immediately update AIR Desktop Runtime to 18.0.0.180
    Enable Click-to-Play for the Adobe Flash Player add-on
    >> http://www.howtogeek.com/188059/how-to-enable-click-to-play-plugins-in-every-web-browser/

    More information on versions may be found here: >> http://www.adobe.com/software/flash/about/

    FURTHER READING
    To learn more about helpful hints on managing the Adobe Flash add-on, visit Adobe’s Player Download Center site here: >> https://get.adobe.com/flashplayer/
    For more details on the latest vulnerability, visit
    >> http://labs.bromium.com/2015/07/07/adobe-flash-zero-day-vulnerability-exposed-to-public/

    "
    Period: Ongoing

    Jun
    5




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  • UNM Email Phishing Scam Alerts

    The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails, click and links, or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out.

    Message says-
    we currently upgraded to 4kgb please log into outlook web portal please log into staff portal failure to upgrade would dismissal of account protecting your email account is our primary concern and this has become necessary to serve you better IT help desk.
    6/5/2015
    3/23/2015
    4/16/2015
    4/22/2015
    Your mailbox has exceeded the limit of 200MB. You will be unable to send OR receive new emails.validate your mailbox, CLICK HERE? to upgrade your Account withing the next 48hours.
    IT Support
    Copyright © 2015 All Rights Reserved
    "
    The CLICK HERE button led me to a page (http://emailcenter.moy.su/microsoftoutlook.htm) where I was told to put in my information (name, id number, email, and password), "
    Period: Ongoing

    Computing General Issues

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    There are no outages at this time

    Computing Other

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    Aug
    21




  •  
  • Walk-In Computer Support/UNM IT Lobo BrainBar Location and Hours

    UNM IT offers walk-in technical support for faculty, staff, and student computers and technology at the Lobo BrainBar:
    Current Lobo BrainBar Locations and Hours:

    Zimmerman Library: M-F, 9:00am-3:00pm, through Friday, Aug. 28, 2015

    UNM Bookstore: M-F, 12:00pm-5:00pm, through Friday, Aug. 28, 2015
    2301 Central Avenue Northeast (at Cornell), under the staircase.

    "
    Period:

    Feb
    12




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  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.
    "
    Period: