Current IT Alerts

Most Recent Outages


  • Walk-In Computer Support /UNM IT Lobo Brain Bar Location and Hours

    Walk-In Computer Support Faculty, Staff, Students, and Retirees
    New Location at the UNM Bookstore
    2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
    Tuesday - Wednesday - Thursday 12PM - 5PM
    Contact: 505-277-3935 |

    Lobo BrainBar - Casa del Rio
    9 a.m. - 5 p.m., Monday through Friday
    Contact: 505-277-2010 "
    Period: 2/2/2014
  • Connectivity to UNM Business Center unavailable 7/29, 6:00 - 8:00 PM

    To improve performance and ensure continued reliability, UNM IT is replacing outdated network equipment at the UNM Business Center on Wednesday, July 29th between 6:00 PM and 8:00 PM.

    During this 2 hour window, connectivity to a variety of services including the Business Centers servers and storage devices will be disrupted. This includes log-on to computers, file and print services for all of the Controller division.

    Departments outside of the Business Center that will be affected include Compliance, University Secretary, UCAM, Office of Graduate Studies, Research Compliance, Maxwell Museum, and Office of Contract Archeology."
    Period: July 29, 6-8pm
  • Main Campus Dorm network outage, 7/30 5:30 - 6:30 AM

    To improve reliability and add uninterrupted power, UNM IT is installing equipment on Thursday, July 30th between 5:30 AM and 6:30 AM.

    During this 1 hour window, network connectivity (wired and wireless) will be UNAVAILABLE in all main campus dormitories.

    Note: Lobo Village and other dormitories off main campus will not be affected"
    Period: July 30 5:30-6:30am
  • Multiple core applications and services unavailable 8/2, 8:00 AM - 5:00 PM

    Based on vendor recommendations to remediate a potential stability issue, UNM IT will be performing maintenance on the infrastructure hosting all VM services on Sunday, August 2nd between 8:00 AM and 5:00 PM.

    During this 9 hour window, almost all UNM applications and services will be unavailable, including but not limited to:

    Banner (INB)
    Loboweb (SSB)
    All UNM and department websites
    Cascade Server
    UNM Learn"
    Period: 8/2, 8:00 AM - 5:00 PM
  • FastInfo and StudentInfo intermittently unavailable 8/2, 6:00 AM - 12:00 PM

    To ensure continued support and improve service, FastInfo and StudentInfo will be updated to the latest versions on Sunday, August 2nd between 6:00 AM and 12:00 PM.

    FastInfo and StudentInfo will be intermittently unavailable during this 6 hour window."
    Period: August 2nd 6:00am-12:00am
  • Network outage at Mesa Del Sol, 8/6 5:30 - 5:45 AM

    To perform routine maintenance and ensure continued stability, network connectivity at Mesa Del Sol will be unavailable on Thursday, August 6th between 5:30 AM and 5:45 AM (15 minutes)."
    Period: 8/6 5:30 - 5:45 AM
  • UNM Microsoft activation unavailable, 8/8 7:00 AM - 5:00 PM

    To enable support for Windows 10 license activation, UNM IT upgrading the Microsoft Key Management Service server on Saturday, August 8th between 7:00 AM and 5:00 PM.

    During this 10 hour window, new installs of UNM affiliated Microsoft products may intermittently experience activation issues."
    Period: 8/8 7:00 AM - 5:00 PM
  • UNM Learn planned outage 8/8, 5:30 AM - noon

    UNM Learn will be unavailable on Saturday, August 8, from 5:30 AM until 12:00 PM (noon), for a database upgrade and application maintenance. This outage is taking place during the UNM Learn routine maintenance window (

    Please note times are best estimates and may vary depending on issues encountered when carrying out the scheduled work.

    Thank you for your patience as we work to improve the UNM Learn service.

    UNM Learn Support
    Extended Learning"
    Period: 8/8, 5:30 AM - noon
  • Curriculum/ELR/OGS/Netid Password Sync Unavailable 8/8 6:00 AM - 2:00 PM

    To ensure continued stability and availability, UNM IT is performing maintenance to migrate some database services to new servers on Saturday, August 8th between 6:00 AM and 2:00 PM.

    During this 8 hour window, the following databases and services will be unavailable:

    HR Employee Labor Relations
    Safety Risk Services Inventory
    Netid Password Synchronization (pending syncs will complete when service restored)"
    Period: Saturday 8/8/15 6:00 AM - 2:00 PM


  • Service Restored: Network down at Scholes Hall and surrounding area

    UPDATED: Network service in the Scholes Hall area has been restored as of 9pm.
    7:15pm: We are experiencing network outages in the Scholes Hall area, likely caused by the recent storm-related power failures. IT technicians are working to restore service as quickly as possible. We do not have an expected up-time yet. IT Alerts will be updated as information becomes available.

    Period: Sunday, 7/26, 7:15pm to 9:00pm


  • MyUNM/Opinio/Commencement Unavailable 7/25 6:00 AM - Noon

    To ensure continued stability and availability, UNM IT is performing maintenance to migrate some database services to new servers on Saturday, July 25th between 6:00 AM and Noon

    During this maintenance window, the following services will be unavailable:

    MyUNM (Luminis)
    Opinio - This service has already been migrated but will be unavailable during a portion of the maintenance work"
    Period: 7/25 6:00 AM - Noon


  • Zero-Day Adobe Flash Player Vulnerability

    Recently, a hacker group’s leaked documentation publicized a zero-day vulnerability for Adobe Flash Player, dubbed “the most beautiful Flash bug for the last four years.” This vulnerability is being actively exploited, so Adobe Flash Player is now a gateway for hackers to exploit any computer or machine with this program installed on it. Adobe states that all previous versions are affected, including Adobe AIR.
    Immediately update Adobe Flash Player to
    Immediately update AIR Desktop Runtime to
    Enable Click-to-Play for the Adobe Flash Player add-on

    More information on versions may be found here: >>

    To learn more about helpful hints on managing the Adobe Flash add-on, visit Adobe’s Player Download Center site here: >>
    For more details on the latest vulnerability, visit

    Period: Ongoing
  • Changes to CAS (Central Authentication Service) 7/28, 7:00 - 7:30 AM

    To improve security, UNM IT is modifying the way CAS identifies services that can use it for authentication. This change will occur on Tuesday, July 28th between 7:00 AM and 7:30 AM.

    CAS will be unavailable during this 30 minute window.

    The change should be transparent BUT if you receive an "Application Not Authorized to Use CAS" (like this: message when authenticating to your service, contact the UNM IT Service Desk immediately."
    Period: 7/28/15 7-7:30am
  • Access to internet from UNM main and branches unavailable 7/28, 5:30 - 6:15 AM

    To ensure continued availability and improve security, UNM IT is making changes to the perimeter firewalls on Tuesday, July 28th between 5:30 AM and 6:15 AM.

    During this 45 minute window, all UNM IT services will be unavailable to users off campus (including IT Alerts), and internet access will be unavailable to users on main and branch campuses."
    Period: 7/28/15 5:30am-6:15am


  • LoboWeb and Banner INB unavailable, 7/21 6:45 - 7:15 AM

    To help improve Banner INB performance, Banner INB and LoboWeb will be unavailable Tuesday, July 21st between 6:45 AM and 7:15 AM while the Banner services are recycled to clear the java cache on the servers.

    NOTE: Users may continue to experience problems related to their workstation java version. IT recommends clearing client side java cache. See Fastinfo Answer 5974 for directions."
    Period: 7/21 6:45 - 7:15 AM


  • LoboMail Intermittently Unavailable from (Updated Monday 8:30am)

    Users were reporting problems accessing Lobomail from Sunday night.

    UPDATE: Service restored. Due to an automatic security update applied to the LoboMail login system, some users may have been unable to login to LoboMail for several hours on Sunday evening, July 19th. Users who continue to see the error message ”There was a problem accessing the site. . .” may have to clear the browser cache, use a Private or Incognito session, or use an alternate browser. "


  • Network outages at branch campus locations resolved at 11:58am

    Network to UNM branches campus (Valencia, Gallup, Taos and Los Alamos)
    is temporarily down due to carrier circuits issue. IT engineers are
    working with service provider to restore this service."
    Period: Resolved at 11:58am


  • UNM IT Fiscal Year End Invoicing Deadlines

    Due to Fiscal Year End Invoicing Deadlines any orders submitted after 6/5/2015 may not be billed until next Fiscal Year. "
    Period: June 6, 2015 Ongoing


  • UNM Email Phishing Scam Alerts

    The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails, click and links, or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out.

    Message says-
    we currently upgraded to 4kgb please log into outlook web portal please log into staff portal failure to upgrade would dismissal of account protecting your email account is our primary concern and this has become necessary to serve you better IT help desk.
    Your mailbox has exceeded the limit of 200MB. You will be unable to send OR receive new emails.validate your mailbox, CLICK HERE? to upgrade your Account withing the next 48hours.
    IT Support
    Copyright © 2015 All Rights Reserved
    The CLICK HERE button led me to a page ( where I was told to put in my information (name, id number, email, and password), "
    Period: Ongoing


  • Windoes 7 users are experiencing an issue after installing the latest Windows Updates

    Some Windows 7 computers are currently experiencing an issue after installing the latest Windows Updates in which the computer becomes stuck for 15 minutes or more on this or a similar message "Stage 3 of 3: Preparing to Configure Windows".

    1) To bypass, hold down CTRL + ALT + DEL. This should take you to the login screen.
    2) If this does not work, hold down the power button on your computer until it turns off and power back on. If asked, you may need to choose "start windows normally"."
    Period: Ongoing 6/3/15


  • Skype for Business is coming for all LoboMail users in June!

    Beginning June 1, the Office 365 project team will enable Microsoft Skype for Business (formerly Microsoft Lync) for all LoboMail users. Skype for Business is a full-featured Instant Messaging and PC-to-PC audio/video application. Skype for Business will be integrated into your LoboMail account and the client software is already available in the newest versions of Microsoft Office.

    We anticipate the process to enable all users could take the full month of June.

    For more information about Skype for Business, please see:"
    Period: June 2015


  • Microsoft Office ProPlus software is now available to all UNM Faculty and Staff at no cost.

    All UNM faculty and staff with LoboMail accounts have been licensed for Microsoft Office ProPlus software as of December 2, 2014 and can be downloaded from the Software section of their Office 365 web page. Office ProPlus is a fully functional copy of Microsoft Office that uses Cloud technologies to enable web distribution and a license to the user. UNM IT FastInfo 7233 has information on installing Office ProPlus on your computer or mobile device.
    Period: 12/02/2014

    Computing General Issues

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    There are no outages at this time

    Computing Other

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    IT Pod is OPEN for the following new hours starting Saturday, March 28 through May 8, 2015.

    Monday through Friday – 8:00 AM to 5:00 PM
    Saturday and Sunday – CLOSED

    Contact: 277-8080


  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.