Paging Service Changes
Period: 10/26/16 4:00 pm - 1/30/17 6:00 pm
To improve paging services, UNM Hospitals and the Health Sciences Center are leading an effort to change paging services. This will affect UNM IT paging customers who work in health care delivery and education. Not all UNM IT paging customers are affected by this change.
If you purchase your paging services through UNM Information Technologies and work in the field of health care, you have probably received email from UH Communications about swapping your existing pager for a new pager and number. Please follow the instructions in that email and contact UH Communications at 272-2228 with questions on the process.
In regard to the details of billing, the financial component of the pager changes is still under discussion. We will post updates as soon as possible.
Access to LoboMail for HSC users disabled 11/08/16
Period: 11/8/16 - Present
On November 8th, IT will disable access to LoboMail for HSC users who have not logged in to their LoboMail account this calendar year (2016).
These HSC users will continue to have a primary email account in HSCLink. HSC made this request to prevent unintentional access to the secondary account. As part of an upcoming project, all HSC users will only have one email account, and this is an additional step towards that goal.
REMINDER: As of November 1st, 2016 UNM IT is no longer provisioning LoboMail accounts for new HSC users.
If anyone affected in this change requires access to their LoboMail account, please contact the Service Desk at Help.UNM or 277-5757.
Paw Prints Printer Card Swipe Error
Period: 11/3/16 - Present
UNM IT is aware of a problem affecting some Paw Prints printer stations. Users are unable to successfully scan their Lobo card and receiving the error "Billing.Balance: Unknown return from IPBiller". Technicians are aware of the issue and working diligently to restore normal operation as soon as possible.
Apple's latest version of macOS, Sierra is currently not supported
Period: 9/21/16 - Present
On September 20, 2016, Apple publicly released the newest version of their operating system, masOS Sierra. At this time, Core IT has tested macOS and have found that two crucial enterprise applications are not compatible: Juniper VPN client and the Symantec End Point Protection. Once there are updated clients for the latest version of macOS, Core IT will announce official support.
(Updated) UNM IT Lobo Brain Bar Location and Hours
Updated: 10/21/15 14:36
Period: 2/2/14 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | firstname.lastname@example.org
Campus Networks Maintenance, 12/23/2016 - 01/03/2017
Period: 12/23/16 - 1/3/17
During the Winter Break, IT Data Networks will be performing an emergency firewall migration in order to stabilize and mitigate network issues that have recently occurred. Most departments and residence halls should plan to see rolling outages of about 3 - 5 minutes as departments are migrated. The maintenance period will be from Friday 12/23/2016 to Tuesday 01/03/2017 during the hours of 8:00 AM to 5:00 PM.
Upgrade wireless controllers 12/19/2016, 5:30 AM to 6:30 AM
Period: 12/19/16 5:30AM - Present 6:30AM
There will be a low risk intermittent outage of the wireless network on UNM main campus to upgrade all of the main campus aruba wireless controllers fro version 188.8.131.52 to version 184.108.40.206. This upgrade will provide improved functionality and additional features. This upgrade will be performed on the master controller first and each local one at a time to allow wireless access points to migrate to another controller during the upgrade. This will minimize down for wireless clients while the upgrade takes place.
BANP will be Unavailable on Sunday 12/18/2016 from 5 AM - 7 AM
Period: 12/18/16 5:00AM - 12/18/16 7:00AM
Banner will be unavailable in BANP on Sunday 12/18 from 5 AM through 7 AM as we install the HR/Payroll End of Year Upgrades.
The following services will be unavailable during this 2 hour window while these upgrades are applied:
Cascade Server maintenance (unavailable), 12/10/16 8:00 AM - 5:30 PM
Period: 12/10/16 8:00 AM - 12/10/16 5:30 PM
Please note - this activity was scheduled to complete at 2:00 PM but the conversion is taking longer than expected. New estimated completion time is 5:30 PM (12/10).
To enable support for non-English characters in page titles, folder names, and other fields in Cascade Server, UNM IT is performing maintenance on Saturday, December 10 between 8:00 AM and 5:30 PM.
During this 6 hour window, Cascade Server will be unavailable
OnBase Unavailable on Saturday 12/10/16 from 9:00AM – 4:00PM
Period: 12/10/16 9:00 AM - 12/10/16 4:00 PM
OnBase will be unavailable on Saturday 12/10 from 9AM through 4PM as upgrades are performed to the underlying systems. Users will not be able to access OnBase during this time and online web forms for the Office of Admissions, Financial Aid, and the Office of the Registrar will be unavailable.
Important information about adding the Chrome River link card in MyUNM
Period: 12/1/16 - 12/9/16
At the request of the project team, ChromeRiver was released as a "link card" in MyUNM (not a "widget").
"Link cards" only appear in the Popular Links for Students, Faculty, and Staff on the MyUNM homepage AND in LoboApps - it is not possible to add Link cards to your dashboard tabs or locker.
To learn about the different types of apps in MyUNM (and the features/limitations of each), please see https://unm.custhelp.com/app/answers/detail/a_id/7618.
For more information about accessing ChromeRiver, see http://chromeriver.unm.edu/department-resources/120116_crtile_add.pdf.
At this time, adding a "widget" for ChromeRiver (that can be added to a tab) is under consideration.
The only accepted method of accessing ChromeRiver in the interim is via the link card.
South Campus ABQG Equipment and Routing Moves – Outage – 12/9/2016 5:00 PM – 6:00 PM
Period: 12/9/16 5:00 PM - 12/9/16 6:00 PM
The ABQG fiber optic connection equipment will be physically relocated from the Dykewood Bldg to the PIT and connected to prewired cables. The South Campus ABQG routing from will be moved from the ABQG Cisco router to the Brocade Router. There will be network outages on Friday, December 9, 2016 from 5:00 PM to 6:00 PM.