Help.UNM unavailable 1/22/17 6 a.m. - 1/22/17 10 a.m.
Period: 1/22/17 6:00 AM - 1/22/17 10:00 AM
Help.UNM unavailable during scheduled reboot of the Cherwell servers.
Intersections training site having intermittent issues
Period: 1/9/17 - Present
The Intersections site used to complete the "Intersections: Preventing Discrimination and Harassment" mandatory training through Learning Central is experiencing intermittent connectivity issues. Technicians are working to correct the problem. If you are unable to access the site, please try again later.
UNM IT Paging Services to End 01/31/17
Period: 1/5/17 - 2/28/17
Effective 01/31/17, UNM IT will no longer offer paging services. Any action required of paging customers will depend on whether they are engaged in clinical practice.
Clinical Practice Departments and Staff:
If you are engaged in clinical practice and carrying a pager, you should have already received notification from UH Communications asking you to swap your pager. The UH Communications pager transition and swap will take care of your transition to a new vendor and service.
Important - if you have not yet swapped and/or returned your pager, please do so immediately by contacting UH Communications. All unreturned pagers will incur a charge of $75 per pager.
Non-Clinical Departments and Staff:
If you are not engaged in clinical practice (ex: main campus departments), you must take action on or before 01/30/17. You have a choice in how to proceed:
- Discontinue paging services: please contact UNM IT at 277-5757 or unm.edu to return your pager and disconnect service. All unreturned pagers will incur a charge of $75 per pager.
- Continue paging services: please contact the current paging services vendor, Contact Wireless, to continue your existing paging service. Please see FastInfo 7625 (https://unm.custhelp.com/app/answers/detail/a_id/7625) for information on how to do this. New rates may apply.
If you do not complete either 1 or 2 above, UNM IT will disconnect your paging services on 01/31/17 and charge you $75 for each unreturned pager.
It is not our desire to leave any department without necessary service. If your department has special circumstances, please contact TJ Martinez (firstname.lastname@example.org or 277-0960) or Kirsten Martinez (email@example.com or 277-0147).
LoboVillage Network Issues
Period: 1/6/17 7:45 am - Present
The wired and wireless networks at LoboVillage are currently down. IT technicians are aware of the issue and are working to resolve the issue.
Paging Service Changes
Period: 10/26/16 4:00 pm - 1/30/17 6:00 pm
To improve paging services, UNM Hospitals and the Health Sciences Center are leading an effort to change paging services. This will affect UNM IT paging customers who work in health care delivery and education. Not all UNM IT paging customers are affected by this change.
If you purchase your paging services through UNM Information Technologies and work in the field of health care, you have probably received email from UH Communications about swapping your existing pager for a new pager and number. Please follow the instructions in that email and contact UH Communications at 272-2228 with questions on the process.
In regard to the details of billing, the financial component of the pager changes is still under discussion. We will post updates as soon as possible.
Access to LoboMail for HSC users disabled 11/08/16
Period: 11/8/16 - Present
On November 8th, IT will disable access to LoboMail for HSC users who have not logged in to their LoboMail account this calendar year (2016).
These HSC users will continue to have a primary email account in HSCLink. HSC made this request to prevent unintentional access to the secondary account. As part of an upcoming project, all HSC users will only have one email account, and this is an additional step towards that goal.
REMINDER: As of November 1st, 2016 UNM IT is no longer provisioning LoboMail accounts for new HSC users.
If anyone affected in this change requires access to their LoboMail account, please contact the Service Desk at Help.UNM or 277-5757.
Apple's latest version of macOS, Sierra is currently not supported
Period: 9/21/16 - Present
On September 20, 2016, Apple publicly released the newest version of their operating system, masOS Sierra. At this time, Core IT has tested macOS and have found that two crucial enterprise applications are not compatible: Juniper VPN client and the Symantec End Point Protection. Once there are updated clients for the latest version of macOS, Core IT will announce official support.
(Updated) UNM IT Lobo Brain Bar Location and Hours
Updated: 10/21/15 14:36
Period: 2/2/14 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | firstname.lastname@example.org
Updates to InCommon Certificates for Lync/Skype for Business – 1/27/2016 7:00 AM to 12:00 PM
Period: 1/27/17 7:00 AM - 1/27/17 12:00 PM
The InCommon Certificate for Lync/Skype for Business will be updated on the morning of Friday, January 27, 2017. We will need to restart Lync Front End Services on each server to complete the certificate update process. No outage is expected for this task.
Disable LoboMail accounts for HSC users: not logged in in 45 days
Period: 1/24/17 8:00 am - 1/24/17 5:00 pm
01/10: CAB Approved
Fourth and final in the series to disable LoboMail accounts for people who have not accessed LoboMail recently.
This change is requesting preparation for upcoming changes to HSC and LoboMail systems to consolidate HSC users to one mailbox. HSC has found that many of their users are using their LoboMail accounts and would like to disable their access and hide them in the Global Address List (GAL). This poses a compliance risk for them and begins the process of consolidation for their users.
We will use this Change to contain several gradual phases of including groups of users. On the specified dates in the releases we will disable access to the account, hide them in the GAL, and set a forward. They will still be able to access other Office 365 services.
If a user requires access to the account they can contact us and we can give them access again.
We will also make minor changes to provisioning processes to prevent new LoboMail accounts from being created for "new" HSC users.
1. Is this a new service? (If yes, are the support model and triage documents in place?)
2. What other services/teams are impacted?
- None other than LoboMail.
3. What is the test plan to ensure that the change is successful? If the change fails, what are the escalation path, communication plan, and backout plan?
- Test Plan: We have done this many times in the past, and are positive of its success.
- Escalation Path (if change fails): Engage WES and vendor for assistance as needed.
- Communication Plan (if change fails): Communicate with HSC via email/call, and update SysInfo and ITAlerts.
- Back out plan: Revert changes made to all accounts.
Onboard Fine Arts organization into Cherwell (Help.UNM) 1/23
Period: 1/23/17 - 1/23/17