Current IT Alerts

Most Recent Outages

Jul
25




  •  
  • Banner Authorization Request (BAR) and Learning Central unavailable Sunday, 7/27/2014, 12 pm - 3 pm

    Banner Authorization Request (BAR) and Learning Central unavailable Sunday,
    7/27/2014, 12 pm - 3 pm

    Downtime is due to Learning Central maintenance."
    Period: 7/27/2014, 12 pm - 3 pm
  •  
  • Office 365 ProPlus FREE to Students starting July 28

    Information Technologies (IT) is thrilled to announce that we’re making it easier to do your schoolwork by offering Microsoft Office 365 ProPlus absolutely FREE to registered UNM Students!

    Microsoft Office 365 ProPlus includes Word, Excel, Power Point, Access, Outlook and OneNote, and may be downloaded on up to 5 devices that you own and used as long as you are registered for at least one course at UNM. Office 365 ProPlus is available on PC, Mac, iOS, and Android (as Office Mobile).

    Click here https://unm.custhelp.com/app/answers/detail/a_id/7233/ for more information on Office 365 ProPlus. "
    Period: July 28, 2014
  •  
  • Exchange Servers Software Upgrade 7/21 - 7/25

    To increase Exchange stability, the Exchange Cumulative Update 5 will be applied to the Excahange servers Monday, July 21st through Friday July 25th. No outages are required for this upgrade.

    Notes: This update requires a schema extension and changes the delivery mechanism for the Address Book service. The address book will no longer be distributed via Exchange Web Services and will now be provided with the mailbox replication service."
    Period: Monday, July 21st through Friday July 25th
  •  
  • Active Directory Upgrade 7/26/14 7am-noon

    To provide additional functionality and stay current with vendor fixes and features, the Active Directory Domain and Forest Functional Level will be upgraded from 2003 to 2008 R2 Saturday, July 26 between 7am and noon. A service outage is not required for this upgrade.

    Notes: All functional changes are outlined in the following Microsoft Article: http://technet.microsoft.com/en-us/library/understanding-active-directory-functional-levels(v=ws.10).aspx

    All Domain Controllers' Operating Systems have already been upgraded to 2008 R2 in preparation for this work.

    The following Domains will be upgraded including the Forest Root:

    ad.unm.edu (forest root)
    colleges.ad.unm.edu
    dcead.unm.edu
    hsc.unm.edu (Already raised to 2012 r2)

    The following Domain Controllers will be affected by this change:

    IT153ADC01
    IT153ADC02
    IT153ADC03
    IT153CDC01
    IT153CDC02
    IT153CDC03
    IT153CDC04
    IT153CDC05
    RR0001CDC01
    TAOS115CDC01
    UNMGCH2CDC01"
    Period: 7/26/14 7am-noon
  •  
  • xTender Unavailable 7/24 5pm - 7/27

    To prepare for expected growth and expansion of xTender services, xTender will be unavailable Thursday, July 24 5pm - Sunday, July 27 while the application is upgraded and files are moved to a new server.

    Note: The service outage duration is dependent on how long it takes to copy all of the files. The best estimate is that work will be done sometime Sunday.
    "
    Period: Thursday, July 24 5pm - Sunday, July 27
  •  
  • Castetter Hall 3rd Floor Network Services Unavailable 7/28 and 7/29 5-7am

    To support building maintenance being done in Castetter Hall, IT Networking services will be unavailable to the 3rd floor of Castetter Hall Monday, July 28 from 5am-7am and Tuesday, July 29 from 5am-7am while power to the network closet on that floor is shut down.

    "
    Period: July 28 & 29 2014 5-7am
  •  
  • Taos Campus Telecom Updates 7/29 6-10pm

    To enable new features, IT will update the voice switches at the Taos Campus Tuesday, July 29th between 6:00pm and 10:00pm. This upgrade provides automatic notifications to technicians if problems occur with a voice switch.


    All telecommunication services will be down for 20 mins during the outage to the following buildings:
    Medical Building SV8300 at 6pm
    Building 114 SV300 at 7pm
    Building 115 SV8300 at 8pm
    Klauer at 9pm "
    Period: 7/29 6-10pm
  •  
  • IT Storage Upgrade 7/29/14 5pm-10pm

    To stay current with vendor software fixes and enhancements, the IT Netapp storage appliance firmware will be updated Wednesday, July 29th between 5pm and 10pm. No service outage is required because the storage clustering implemented earlier this year provides high availability for services using IT storage."
    Period: 7/29/14 5pm-10pm
  •  
  • IT Active Directory Certificate Update 7/30/14 8-9am

    To maintain availability and continue to secure IT Active Directory and LoboMail services, the ADFS token certificates will be renewed and synchronized with Microsoft Wednesday, July 30th between 8am and 9am. No service outage is required for this update."
    Period: 7/30/14 8-9am
  •  
  • UNM Learn planned outage on Saturday, August 2, 5:30 am - 12 noon

    UNM Learn will be unavailable on Saturday, August 2nd, from 5:30 am until 12 noon, for system maintenance. This outage is taking place during the UNM Learn routine maintenance window (http://it.unm.edu/availability/).

    Please note times are best estimates and may vary depending on issues encountered when carrying out the scheduled work. Please refer to the ITAlerts board () for additional information or updates, and contact IT Customer Support Services at 277-5757 with questions.

    Thank you for your patience as we work to improve the UNM Learn service,

    UNM Learn Support
    New Media & Extended Learning
    "
    Period: August 2, 5:30 am - 12 noon
  •  
  • Ortega Hall Network Services Unavailable 8/2 - 8/3 2014

    To strengthen the infrastructure for network services provided to Ortega Hall, Ortega Hall network services will be unavailable between Saturday, August 2 7am and Sunday, August 3, 5pm while work is being done to relocate network fiber and switches from the Ortega Language Learning Center to the Ortega IT Network Room.
    "
    Period: Saturday, August 2 7am and Sunday, August 3, 5pm
  •  
  • Elks Lodge Move to UNM network/infrastructure 8/5/2014

    To increase network bandwidth and provide more reliable network services for the Elks Lodge, the building will be migrated to the UNM Network infrastructure. Network services to the Elks Lodge will be unavailable Tuesday, August 5th between 7am and 8am while the switchover is completed.

    Note: The Elks Lodge is currently on a DSL circuit with only 1.5 mb of bandwidth available. Fiber is being installed so building can be directly connected to the UNM network at 1GB speed. Current subnet client using will be moved from WAN router to PPD router. Configurations on network equipment will be peer reviewed and completed prior to outage on the fifth.

    "
    Period: 8/5/2014

    Jul
    24




  •  
  • Symantec released virus definitions that generate a false positive Trojan detection.

    Today, Symantec released virus definitions that generate a false positive Trojan detection. Computers with Symantec Endpoint Protection (SEP) client obtained from the IT Downloads page may prompt users with the following information.

    Event: Risk Found!
    Security Risk Detected: Trojan.Webkit!html
    File: sh165[1].html (or similar)
    Action taken: Deleted, pending side effect analysis or access denied.

    - It is safe for users to ignore these prompts.
    - Deletion of these files by SEP has no known side-effects, at this time.

    Symantec is working to release updated definition files, which are expected to be available sometime today. Once released, SEP clients will automatically download the updated definitions. No further action is required.

    Please submit a Help.UNM incident report via 277-5757 or with any questions or concerns."
    Period: 7/24/14

    Jul
    23




  •  
  • Popejoy telephone system (PBX)

    UNM IT Telephone System (PBX) received a lightning strike last evening at 9:30 pm and lost part of the telephone system. We rolled and triaged but seeing intermittent issues this morning - we started working on this at 6:30 am again this morning

    Key buildings effected

    SUB - student union building
    Woodward - MTS
    Parking Structure
    Arch and planning
    Bookstore

    Will update once we triage the lightning strike effect.
    "
    Period: Ongoing 7/23/2014

    Jul
    22




  •  
  • Special message from UNM Information Technologies and Help.UNM

    The Help.UNM self-service portal, found at help.unm.edu, is being revised with a more modern look which will be easier to navigate for our customers. This new look will be implemented on August 3, 2014 and all visitors to help.unm.edu will be presented with the new site from that date.

    As a practical matter, on August 3 at 6:00 am, Help.UNM will be unavailable for several hours as the content of the new site is put into place. This should take a few hours at most and is a necessary part of this upgrade. We appreciate your patience during this upgrade, and our Customer Service Help Desk is available from 10am-2pm that day at 277-5757 if you have any support issues.

    We’re proud of the work that we’re doing to make technology easier to use and more accessible to all on the UNM campus, and hope you find this upgrade to be a great experience.

    Thank you,
    UNM Information Technologies
    "
    Period: August 3, 6:00 am

    Jul
    18




  •  
  • Listserv Mailing Lists

    The fix for this issue and been applied through out most of the Microsoft Office 365 environment to date and will reach all their servers within a few days.
    ******UPDATE 7/18/2015 ******

    The UNM Listserv continues to be affected by a bug in LoboMail Office 365 that causes messages posted to specific UNM Listserv mailing lists (addresses with the "-L") arrive as unreadable text without attachments.

    Microsoft has determined that only postings to specific lists from Office 365 accounts that have six characters in the NetID are affected. Example: lobolu@unm.edu might see their list postings get garbled on some lists, but not on others. NetIDs lobolouie@unm.edu or lobo@unm.edu would not be affected on any list.
    The bug has been corrected by Microsoft engineers, but it could take four to six weeks for the updated software to begin reaching LoboMail Office 365 mailboxes.

    LoboMail users should use accounts with other than six character NetIDs to post to lists or use an external account until the update reaches their mailbox.

    Contact the UNM IT Service Desk at 277-5757 for assistance if you are unable to post to your list.

    UPDATE******6/20/2014******

    Users are reporting messages and attachments posted to specific UNM Listserv mailing lists (where the list name ends in "-L") arrive as unreadable text without attachments. This is caused by changes made by Microsoft to the LoboMail Office 365 environment that have resulted in an incompatibility between LoboMail and UNM's list management software (Listserv) which corrupts hidden message information required to correctly interpret list postings into readable parts and attachments.

    No workaround from within LoboMail has been identified. UNM IT is investigating other short term solutions.

    UNM IT is working with Microsoft, but no estimated time of resolution is available. Updates will be posted to IT Alerts.
    "
    Period: 6/5/2014

    Jul
    11




  •  
  • UNM Departmental Web Sites to Migrate to Upgraded Infrastructure Starting 8/5/2014

    To provide additional security, capacity and features, UNM Departmental web sites will be migrated to new infrastructure starting August 5th at 6am. All key system and software components such as operating system version and architecture as well as MySQL and PHP and Apache will be totally new and allow UNM Web Administrators to use features provided in the newer software releases. For a list of the differences between the current environment and the new environment see http://deptupgrade.unm.edu

    Notes:

    - Website migrations will be done in batches. For a complete list of websites and to check the status of the website migrations see http://deptupgrade.unm.edu/status This page automatically updates the site migration status.

    - Feel free to email deptupgrade@unm.edu with any questions or concerns.
    "
    Period: August 5th at 6am.

    Jul
    10




  •  
  • Voice Mail Interruptions Updated July 8

    The Voice mail system that serves UNM, UH and HSC continues to have issues with port lock ups and delays retrieving messages. If the system (79997) does not answer, simply hang up and call back and the call should be answered. During message playback or while accessing your mailbox you may not get immediate replies from the system, stay on the line or dial back in.

    IT is currently working with the vendor to determine the root cause. This site will be updated with further voice mail outages as we work to resolve the issues.

    Thanks for your patience. "
    Period:

    Jul
    9




  •  
  • Pagers not forwarding to Cell phone or sending from Applications

    The paging system is currently not forwarding to cell phones or paging from applications. Paging is still available by calling the pager directly from a phone or cell phone. The vendor is working on the issue. Please check ITalerts.unm.edu for updates. "
    Period: Ongoing 7/9/2014

    Jul
    1




  •  
  • T-Mobile usage

    T-Mobile cellular usage detail for June (7/1/14 billing date) will not be available on the billing portal. IT appreciates your cooperation and apologizes in advance for any inconvenience this may cause. If you have any questions or need additional information, please contact IT Customer Support at 277-5757 or submit a request via Help.UNM at http://help.unm.edu. Thank you for your patience."
    Period:

    Jun
    30




  •  
  • "OneDrive rollout begins today, June 30"

    OneDrive for Business will begin rolling out to UNM students, staff and faculty today, Monday June 30. OneDrive for Business will provide 25 GB of storage space to all users. For more information please search for "OneDrive" in Fastinfo or see this answer: https://unm.custhelp.com/app/answers/detail/a_id/7207/
    The complete rollout may take until July 9. If you do not have access to OneDrive after that date, please contact the IT Service Desk."
    Period: June 30

    Apr
    15




  •  
  • THIS IS A CRITICAL INTERNET SECURITY BULLETIN

    To all UNM Students, Staff and Faculty:

    THIS IS A CRITICAL INTERNET SECURITY BULLETIN

    As the news or social media may have informed you, there is a widespread bug affecting the Internet, dubbed Heartbleed.

    To find out more about this bug, please visit http://www.us-cert.gov/ncas/alerts/TA14-098A.

    What UNM is doing:
    The Information Technology department is aware of the Heartbleed bug and has been actively scanning and updating our servers, where appropriate, to address any vulnerabilities. Many UNM services, including Lobomail and MyUNM, are unaffected.

    What you should do:
    Don't panic. Not all systems are vulnerable, and many websites are already installing patches on their systems.

    The best defense against vulnerabilities like this one would be to adhere to these security best practices:
    1. Routinely change passwords.
    2. Using different passwords for different websites, especially your financial websites.
    3. Use your UNM NetID and password combo only for UNM sites and business. Do not use this combination of username and password on 3rd party sites, trusted or not.
    4. Use multifactor authentication when possible. Many sites, like banks, credit unions and even Facebook, now offer this service but do not require it.
    5. Expect new email phishing and social engineering campaigns to take advantage of this wave of fear many users may now have in the wake of this announcement.

    For a comprehensive, updated list of consumer sites affected by Heartbleed, please visit:
    http://www.cnet.com/how-to/which-sites-have-patched-the-heartbleed-bug/

    We continue to ensure the University's data is protected and we will keep you updated.

    Thank you,
    UNM Information Security Team
    "
    Period: 4/11/2014

    Mar
    19




  •  
  • Microsoft end of support for Windows XP

    March 10, 2014
    Microsoft has announced that Windows XP, originally released in 2001, will reach 'end of support' on April 9, 2014. End of support means what its name implies, that Microsoft will no longer support this version of Windows, but a more critical issue is that Microsoft will stop issuing security or system updates that will continue to protect your computer from viruses, malware, and other potential security risks.
    Because Microsoft has announced this, you can also expect other software manufacturers to abandon support and development for Windows XP software, making it more difficult to use that particular version of Windows.
    There are 2 recommended actions that you can take if you are using a computer running Windows XP:
    1. Upgrade your PC to either Windows 7 or Windows 8. Please contact your departmental IT representative to get information on upgrading or contact UNM Information Technologies Customer Support at 277-5757 for further assistance.
    2. Purchase a new PC capable of running Windows 7 or Windows 8. LoboMart has a selection of Dell computers available to purchase.
    "
    Period: April 9, 2014

    Jul
    3




  •  
  • Phishing emails targeting UNM Learn users

    Please be aware that some users are receiving phishing e-mails purporting to be from Blackboard. A sample message is below. If you receive one of these e-mails, you should delete it immediately. Do not reply, click any links, or submit any personal information.

    UNM IT Security has been notified of the phishing attempt and are taking steps to minimize the impact as much as possible.

    UNM Learn Support

    New Media & Extended Learning

    --------------------------------------------------------------

    Sample Phishing Message (text may vary):

    Subject: New Post: Course Information

    *** Blackboard Post Notification ***

    Information regarding a course has been posted to you on the Blackboard Learning System.
    Kindly click on the "View Information" button below immediately:

    View Information (link omitted)

    Thank you,

    Blackboard Learning System."
    Period: 7/3/2013

    Computing General Issues

    ↑ Top



    There are no outages at this time

    Computing Other

    ↑ Top



    Jul
    23




  •  
  • Popejoy telephone system (PBX)

    UNM IT Telephone System (PBX) received a lightning strike last evening at 9:30 pm and lost part of the telephone system. We rolled and triaged but seeing intermittent issues this morning - we started working on this at 6:30 am again this morning

    Key buildings effected

    SUB - student union building
    Woodward - MTS
    Parking Structure
    Arch and planning
    Bookstore

    Will update once we triage the lightning strike effect."
    Period:

    Jul
    3




  •  
  • UNM's security is currently blocking heroku.com and all Heroku's hosted websites/web apps.

    UNM's security product vendor identified heroku.com and Heroku's hosted websites/web apps as potential security risk and is currently blocking heroku.com and all Heroku's hosted websites/web apps from being accessible from the UNM networks. The block will remain until heroku.com and Heroku's hosted websites/web apps are identified as safe again."
    Period:

    Nov
    12




  •  
  • LoboMail error message that attachments have been quarantined by pmexchsvc@unm.edu

    Users are getting an error message stating that an attachment has been quarantined by pmexchsvc@unm.edu.

    Work around: The work around is to check the attachment name. There can be only one dot in any attachment's file name. If it is filename.something.docx then the . need to be changed to - or be removed. The system is reading it as a double extension. Example: Copy.1. xlsx. should be changed to copy-1.xlsx


    "
    Period:

    Feb
    12




  •  
  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.
    "
    Period: