Current IT Alerts

Most Recent Outages


  • South campus network maintenance 07/02 5:30 - 6:30 AM

    To ensure continued network reliability, UNM IT is rebooting the South Campus zone router on Thursday, July 2nd 2015 at 5:30 AM.

    The will entail a brief (up to 30 minute) network outage for the following buildings and areas on UNM South campus:

    B344 UNM Press
    B334 Science and Technology Park & Techn
    B303 South Golf Course
    B307 Colleen J Maloof Admin Building
    B301 South Campus Sub Station
    B308 Tow Diehm Athletic Facility
    B346 Student Support and Succes Center
    B339 Science and Technology Park (Park)
    B333 Regional Computer Forensic Laboratory
    B337 Science and Technology Park UNM/SN
    B341 Science and Technology Park Manufacture
    B302 The PIT
    Lobo Village
    Student Family Housing
    Rudy Davalos"
    Period: 07/02 5:30 - 6:30 AM
  • Skype for Business (Lync) intermittently unavailable 7/11, 6:00 - 10:00 AM

    To improve security, UNM IT is moving Skype for Business servers to a different network segment on Saturday, July 11th between 6:00 AM and 10:00 AM.

    Skype for Business (Microsoft Lync) will be intermittently unavailable during this 4 hour window."
    Period: 7/11, 6:00 - 10:00 AM
  • Banner and LoboWeb unavailable 7/11 6:00 AM - 12:00 PM

    To comply with Federal regulatory requirements, UNM IT is applying the Student 8.8.1 Upgrade and Fin Aid Patch to Banner on Saturday, July 11th between 6:00 AM and 12:00 PM.

    The following services will be unavailable during this 6 hour window:

    LoboWeb, Banner INB, FAMIS, Extender"
    Period: 7/11 6:00 AM - 12:00 PM
  • Lobo Trax Unavailable, 7/11 6:00 AM - 1:00 PM

    In order to upgrade Lobo Trax to version 4.2, Lobo Trax will be unavailable on Saturday, July 11th between 6:00 AM and 1:00 PM.

    The new version of Lobo Trax provides students and advisors with an easy-to-read progress report that allows for "what if" planning and creates a clear picture of the degree requirements necessary for graduation. u.achieve is capable of integrating with any student information system to allow real-time data sharing, automation of degree clearance processes, and an increase in overall department-level efficiencies."
    Period: 7/11 6:00 AM - 1:00 PM
  • Listserv Mailing List Upgrade, Sunday 07/12/2015 6AM-12PM

    To remain in compliance with vendor standards and improve software functionality, the Listserv Mailing List system will be upgraded to version 16 on Sunday, July 12nd.

    Mailing list processing or distribution and the Listserv List Management web page ( will be unavailable between 6:00 AM and 12:00 PM (6 hours) while the upgrade is performed. Messages sent to lists during this list will be queued and will be processed and distributed when the upgrade is complete.

    To find you which lists you may own or co-own, see FastInfo 7198."
    Period: 07/12/2015 6AM-12PM
  • Network outages at branch campus locations resolved at 11:58am

    Network to UNM branches campus (Valencia, Gallup, Taos and Los Alamos)
    is temporarily down due to carrier circuits issue. IT engineers are
    working with service provider to restore this service."
    Period: Resolved at 11:58am
  • Wireless networks unavailable 7/17 5:00 - 6:00 PM

    To improve security and performance, UNM IT will be rebooting and upgrading wireless infrastructure on Friday, July 17th between 5:00 PM and 6:00 PM.

    During this window, you will lose oncampus wireless network connectivity for about 30 minutes."
    Period: 7/17 5:00 - 6:00 PM


  • UNM IT Fiscal Year End Invoicing Deadlines

    Due to Fiscal Year End Invoicing Deadlines any orders submitted after 6/5/2015 may not be billed until next Fiscal Year. "
    Period: June 6, 2015 Ongoing


  • UNM Email Phishing Scam Alerts

    The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails, click and links, or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out.

    Message says-
    we currently upgraded to 4kgb please log into outlook web portal please log into staff portal failure to upgrade would dismissal of account protecting your email account is our primary concern and this has become necessary to serve you better IT help desk.
    Your mailbox has exceeded the limit of 200MB. You will be unable to send OR receive new emails.validate your mailbox, CLICK HERE? to upgrade your Account withing the next 48hours.
    IT Support
    Copyright © 2015 All Rights Reserved
    The CLICK HERE button led me to a page ( where I was told to put in my information (name, id number, email, and password), "
    Period: Ongoing


  • Windoes 7 users are experiencing an issue after installing the latest Windows Updates

    Some Windows 7 computers are currently experiencing an issue after installing the latest Windows Updates in which the computer becomes stuck for 15 minutes or more on this or a similar message "Stage 3 of 3: Preparing to Configure Windows".

    1) To bypass, hold down CTRL + ALT + DEL. This should take you to the login screen.
    2) If this does not work, hold down the power button on your computer until it turns off and power back on. If asked, you may need to choose "start windows normally"."
    Period: Ongoing 6/3/15


  • Skype for Business is coming for all LoboMail users in June!

    Beginning June 1, the Office 365 project team will enable Microsoft Skype for Business (formerly Microsoft Lync) for all LoboMail users. Skype for Business is a full-featured Instant Messaging and PC-to-PC audio/video application. Skype for Business will be integrated into your LoboMail account and the client software is already available in the newest versions of Microsoft Office.

    We anticipate the process to enable all users could take the full month of June.

    For more information about Skype for Business, please see:"
    Period: June 2015


  • UNM IT Lobo Brain Bar Location and Hours

    Walk-In Computer Support Faculty, Staff, Students, and Retirees
    New Location at the UNM Bookstore
    2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
    Tuesday - Wednesday - Thursday 12PM - 5PM
    Contact: 505-277-3935 |

    Lobo BrainBar - Casa del Rio
    9 a.m. - 1 p.m., Monday through Friday
    Contact: 505-277-2010 "
    Period: 2/2/2014


  • Microsoft Office ProPlus software is now available to all UNM Faculty and Staff at no cost.

    All UNM faculty and staff with LoboMail accounts have been licensed for Microsoft Office ProPlus software as of December 2, 2014 and can be downloaded from the Software section of their Office 365 web page. Office ProPlus is a fully functional copy of Microsoft Office that uses Cloud technologies to enable web distribution and a license to the user. UNM IT FastInfo 7233 has information on installing Office ProPlus on your computer or mobile device.
    Period: 12/02/2014

    Computing General Issues

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    There are no outages at this time

    Computing Other

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    IT Pod is OPEN for the following new hours starting Saturday, March 28 through May 8, 2015.

    Monday through Friday – 8:00 AM to 5:00 PM
    Saturday and Sunday – CLOSED

    Contact: 277-8080


  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.