(Updated) UNM IT Lobo Brain Bar Location and Hours
Updated: 10/21/15 14:36
Period: 2/2/14 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | email@example.com
Dorm Network Upgrades - 6/30/16
Period: 6/30/16 1:00 pm - 6/30/16 4:00 pm
On the following dates and times, in the given buildings, the UNM network, wired and wireless will be unavailable.
June 30 1PM-4PM Coronado Hall and Alvarado
Audio Conferencing changes: InterCall replacing Verizon
Period: 6/8/16 - Present
Note: This change was previously communicated BUT the cutoff date changed from 7/1 to 9/1. Your prompt action is still encouraged.
UNM IT has selected a new conference calling vendor, InterCall, to secure rates that are only a third the cost of the current vendor, Verizon, and adds features like International calling not provided by the current vendor, which was requested by UNM users.
Some of the benefits include:
- Departments can schedule, pay (PCard, Purchase Order (PO), check) and manage their own conferencing directly with InterCall, our new conference calling provider
- Direct support from InterCall
- International call-in capability
- Mobile app feature
- Reduced cost per minute. International rates are available through your InterCall representative.
You can register, set-up and begin using your new InterCall account(s) right away. To take advantage of the new rates, including features and service, see FastInfo 7568, “Instructions” and review the documents attached at the bottom of the page. The "How to Get Engaged" document will step you through the registration, set-up process.
You will receive an email confirmation from InterCall, followed within a couple days by email with your new Toll-Free (8xx) number and Personal Identification number (PIN) so you can place calls. Please Note: You will receive a new Toll-Free (8xx) number assigned by InterCall; you will not be able to “port” your old number which belongs to the current vendor, Verizon.
Beginning now, as UNM IT Customer Service receives new conference call requests, they will provide users with information pertaining to the new InterCall service sign-up. UNM IT will continue supporting the Verizon Conference Call service for existing customers, until September 1, 2016, allowing customers time to migrate to InterCall, if they so choose.
Verizon conference numbers will remain in service, but customers need to work with UNM Purchasing prior to September 1, 2016, to establish separate accounts with their payment information as UNM IT will no longer bill for these services.
If you have any questions or concerns, please contact UNM IT Service Owner, Mark Reynolds, at 505-277-5988 or firstname.lastname@example.org.
Changes to Infrastructure Incidents in Help.UNM, 6/29
Period: 6/15/16 9:59 am - 6/30/16 5:00 pm
Please note, the date for these changes may change, pending final approvals and sign off.
Several changes to the Infrastructure Incident will be introduced with at least two Releases on Wednesday, June 29.
1) Remove "Request Details" as an Infrastructure Action
2) Limit options that allow Infrastructures to be attached as children to Infrastructures; monitor creation of same with a Dashboard Widget
3) Replace existing relationship tabs and underlying Business Object relationships to represent Parent - Child and Child - Parent explicitly
4) Remove "Close" Action and replace with "Resolve," such that the Infrastructure behaves like other Incidents
Minor changes to Duo/2 factor login screen (for LoboWeb), 6/28 1:30 PM
Period: 6/28/16 1:30 pm - Present
To streamline content and lay the groundwork for future projects, UNM IT is modifying the Duo (2FA) login screen for LoboWeb on Tuesday, June 28 at 1:30 PM.
No outage or impact is expected, but after the change, the Duo 2 factor login screen (currently used to authenticate direct deposit in LoboWeb) will contain new, simplified text.
Position Description to Banner Production - no outage, 6/18/16 7:00 AM- 8:00 AM
Period: 6/18/16 7:00AM - Present 8:00AM
To implement required prerequisites for the Talent Management Project, UNM IT is migrating Position Description 9.1 to Banner Production on Saturday, June 18 between 7:00 AM and 8:00 AM.
No outage or impact is expected.
Problems with Billing Detail for Century Link services.
Period: 6/1/16 - 6/30/16
Due to technical difficulties, we were unable to receive billing detail from Century Link for monthly recurring charges during the May Bill. Some of these services include, but aren't limited to T1 lines, Century Link Business Lines and special circuits. These charges will be processed as they become available.
VoIP phone outages (config changes), 6/9 - 7/14, 6:00 AM
Period: 6/9/16 6:00AM - 7/14/16
To align configuration to best practice, UNM IT is performing maintenance on Voice over IP phones on select days at 6:00 AM between Thursday June 9 and Thursday, July 14.
VoIP phones in the following buildings may experience brief (5 minute) outages according to this schedule:
June 9 (Thursday) 6:00 AM - 6:10 AM: Scholes zone
June 23 (Thursday) 6:00 AM - 6:10 AM: Geology zone
June 30 (Thursday) 6:00 AM - 6:10 AM: South Campus zone
July 7 (Thursday) 6:00 AM - 6:10 AM: Centennial zone
July 14 (Thursday) 6:00 AM - 6:10 AM: SSB zone
Phone outages and issues 5/18 Ongoing
Period: 5/18/16 8:50 am - Present
IT has been receiving reports that users are experiencing problems with their desk phones. Examples of issues reported include no dial tone, phone will not power on, and call forwarding. IT technicians are aware of the issue and are triaging the issues now. Please continue to visit the ITAlerts page for updates.
Period: 5/16/16 - Present
IT is aware of an interruption in Help.UNM services, including:
- emails and text notifications to and from Help.UNM were delayed until this morning
- some IT staff are unable to login to process Help.UNM tickets, and receive an error that the maximum number of licenses have been reached
Normal service should be restored soon. We appreciate your patience.
Ongoing technical issues with Pinnacle
Period: 5/2/16 - Present
Due to technical issues with the recent billing cycle on May 2, long distance calls are being associated with service numbers rather than authorization codes on bills in the IT Billing Portal. UNM IT Applications and UNM IT Finance are currently working with Pinnacle support personnel to investigate the issue.
New computers for various PODS, 5/17 - 8/21
Period: 5/17/16 - 8/21/16
To bring the latest and best technology experience to students and others, UNM IT is refreshing hardware (computers, monitors, keyboards/mice) at various PODS between Tuesday, May 17 and Sunday, August 21.
During these months, PODS may be briefly closed while equipment is replaced. For current hours and availability, see http://it.unm.edu/pods/locations.html
Phishing Email Alert-Please Delete
Period: 12/9/15 - Present
Update 12/09:This is the current phising email text. PLEASE DELETE, DO NOT RESPOND:
Subject: Re: Important Please Read!!
We noticed a login attempt to your UNM.edu account from an unrecognized device on WED, DECEMBER 9, 2015.
As part of our Security Agreement we have place your account on "Limitation".
PPlease follow the link below to keep your UNM.edu account safe:
Thanks for taking these additional steps to keep your account safe.
**Update 12/8: This is the current phishing email, PLEASE DELETE, DO NOT RESPOND:
Sent: Tuesday, December 8, 2015 8:31 AM
Subject: RE: WARNING WARNING WARNING!!
We noticed a login attempt to your UNM.edu account from an unrecognized device on TU, DECEMBER 8, 2015.
As part of our Security Agreement we have place your account on "Limitation".
Please follow the link below to keep your UNM.edu account safe:
Click to verify your account password
TThanks for taking these additional steps to keep your account safe
**Update 12/7: We are now seeing emails from Health Sciences with the following message:
"Due to high number of inactive accounts on the server, all users are advised to update their account within 24 hrs of receiving this notice, using the link below to update their account activity.
Failure to update might process your account as inactive, and you may experience interruption of services or undue errors. Please comply.
IT Help Desk"
Please DELETE and DO NOT RESPOND to the following phishing emails that are currently being sent out by hackers. If you receive the email below, or something similar, please DELETE and DO NOT RESPOND. As a reminder, UNM IT will never ask you for your NetID account details through a link in an email.
From: Garcia, Melanie J.
Sent: Monday, December 07, 2015 9:56 AM
To: Garcia, Melanie J.
Protecting your account is a matter taking seriously.
Due to recent activities going on in your account we hereby suspend your account from sending and receiving of messages.
if you do not update your account in the next 18 hours you will loose access to your account totally.
Follow the account service link below:
click here to login using secure encryption.
I want to inform you to signup for the Staff Holiday Party located at the main office. If you want to attend, the deadline for payment is Friday December 11th.
And automatically update your mailbox by filling out the requirements correctly.
Cascade Server (WCMS) downtime, 7/13/16 5:00 PM - 7:00 PM
Period: 7/13/16 5:00 PM - 7/13/16 7:00 PM
To perform more prerequisites for a character set migration (so Cascade can support latin characters in page titles, etc.), UNM IT is performing database maintenance on Wednesday, July 13 between 5:00 PM and 7:00 PM.
During this 2 hour window, Cascade Server will be unavailable. Be sure to save your work prior to 5:00 PM on 7/13 or you will lose data when Cascade is taken offline
Minor cPanel and PHP upgrades, 7/6 5:00 - 7:00 PM
Period: 7/6/16 5:00 pm - 7/6/16 7:00 pm
To ensure continued security, vendor support, and stability, UNM IT upgrading the cPanel version and PHP version on cPanel servers to the latest supported versions. This change will occur on Wednesday, July 6 between 5:00 PM and 7:00 PM.
No outage or impact to websites hosted in cPanel is expected, save a very brief (10 second) outage during the 2 hour window.
Once the upgrade is complete, the cPanel interface and cPanel login screen will have a slightly different look (see http://imagehost.unm.edu/italerts/new-cpanel-interface.png and http://imagehost.unm.edu/italerts/new-cpanel-login-screen.png).
In addition, applications that depend on deprecated functions may not work once PHP is upgraded from version 5.5 to 5.6. The second issue mostly afflicts custom applications - open source applications are generally certified to run with PHP 5.6 already.
Update Shibboleth /InCommon Federation Server Maintenance – 7/2/2016 8:00 AM – 10:00 AM
Period: 7/2/16 8:00AM - 7/2/16 10:00AM
To resolve a production issue and improve stability, UNM IT is performing infrastructure and network maintenance on Saturday July 2, 2016 between 8:00 AM and 10:00 AM.
A brief outage of InCommon Federation Affiliated sites or those using Shibboleth IDP for authentication may occur as the service is restarted.
Infrastructure/Network Maintenance – 6/28/2016 5:30 PM to 8:30 PM
Period: 6/28/16 5:30PM - 6/28/16 8:30PM
To resolve a production issue and improve stability, UNM IT is performing infrastructure and network maintenance on Tuesday, June 28 between 5:30 PM and 8:30 PM.
No outage or impact is expected.