Current IT Alerts

Most Recent Outages

Oct
30




  •  
  • Adding Attachments to LoboMail issues

    UNM IT has identified a LoboMail issue affecting Google Chrome, Firefox, and Safari users. In certain circumstances, users are not able to add attachments to emails. When email is being composed in a separate pop-up window, attachments can be added to the first message composed, but cannot be added to subsequent new emails. Changing LoboMail settings to compose email in the reading pane will remedy the problem.

    To fix the issue with adding attachments more than once, change the setting
    ‘Gear’ > Options > Settings > reading pane > When writing email messages: > Type in a new window
    To
    ‘Gear’ > Options > Settings > reading pane > When writing email messages: > Type in the reading pane

    UNM IT has opened a service request with Microsoft to develop a permanent solution.
    "
    Period: 10/30/14-ongoing

    Oct
    29




  •  
  • Microsoft changes to lobomail attachment feature

    Microsoft has changed the attachment feature in LoboMail to include the option to attach OneDrive files. We will be updating our documentation to reflect this change. To attach a document from your computer, open the ‘Insert’ pulldown, choose ‘Attachments or OneDrive files,’ and choose ‘Computer’ from the pane on the left hand side. Once you locate the file and click ‘Open,’ choose the ‘Send as Attachment’ option."
    Period:

    Oct
    28




  •  
  • 802.11b was disabled, 10/24/2014

    On October 24, 2014, UNM IT has disabled support for 802.11b data rates on the wireless network to improve services."
    Period:

    Oct
    27




  •  
  • Workflow Unavailable, 11/8/2014 8-11am

    To stay updated with vendor changes and corrections, Workflow service will be unavailable on Saturday, 11/8/2014, between 8am and 12pm while a software upgrade is applied. This upgrade will affect Banner users trying to access Workflow."
    Period: 11/8/2014 - 8am - 12pm

    Oct
    23




  •  
  • UPDATE: Intermittent LoboMail login issues, possible work around

    If you are experiencing this issue please try to log in here: https://outlook.office365.com
    You will provide your email address and then will be redirected to the Lobomail login.

    We have been seeing intermittent issues with LoboMail login. Users will get the following error when trying to login:

    There was a problem accessing the site. Please try again.

    If the problem persists, please contact the service desk of this site and provide the reference number to identify the problem

    Reference number:

    ALSO some users getting the following error:

    sorry, we can't process your request
    We're investigating right now. Please try again later.
    Support information
    Correlation ID: (long string of number and letters changes each time)
    Error Code: 0

    Collaborative Apps is working with WES to try to identify and troubleshoot the issue, but the fact that it is intermittent and not easily reproducible is presenting a challenge. If users call in to report this issue, it would help us if we could have the time that this error was received if possible. In the cases where we have seen it occurring, the users can log in with no problems after a few minutes.

    Thank you!

    John R Paez
    Technical Support Analyst I
    IT Applications: Collaborative Applications Team"
    Period: problem 10108 10/18/2014

    Oct
    20




  •  
  • Subject: UNM Central Authentication Service (CAS) Upgrade, 11/2 12am-1am

    To remain in compliance with vendor standards, UNM Central Authentication Service (CAS) will be upgraded to version 3.5 on 11/2 between 12am and 1am. No service outage is expected. Changes include code improvement and interface redesign."
    Period: 11/2 between 12am and 1am

    Oct
    18




  •  
  • IT Security Team is addressing current system security vulnerabilities

    This week, two new significant computer security vulnerabilities were discovered, called Poodle and Sandworm. The UNM IT Security Team is addressing this now. See below for more information.
     
    The Poodle vulnerability affects Macs and PCs through web servers and browsers.  If you are on UNM IT’s managed workstation service, you do not need to make changes to browser settings, otherwise, please ensure you update and patch your operating system and browsers to the latest versions.

    The Sandworm vulnerability affects only current Windows products, up to and including Windows 8.1 and Server 2012. Microsoft released a patch (MS14-060) for Sandworm earlier this week as part of its “Patch Tuesday” updates. Please ensure this is installed.
    "
    Period: 10/17/14 Ongoing

    Oct
    14




  •  
  • **UPDATED**SEP Clients Incorrectly Warning About Outdated Definitions

    We have resolved the issue with Symantec Updates this morning.  Computers should start to receive updates over the next 4-6 hours.  Thank you for your patience while we worked to resolve this issue.

    UNM Symantec Clients are receiving messages that their Virus Definitions are out of date. We are aware of the problem and are working with the vendor to resolve the issue. We appreciate your patience while we work toward a resolution. "
    Period: 10/13/2014

    Oct
    8




  •  
  • Meeting Free/Busy information for HSCLink users is not available for LoboMail Office 365 users

    Meeting Free/Busy information for HSCLink users (email addresses “@salud.unm.edu”) is not available for LoboMail Office 365 users at this time. This functionality will be added as part of HCSLink/LoboMail integration work in progress."
    Period: October 8, 2014

    Oct
    1




  •  
  • Implementation of additional Help.UNM design and functionality

    To improve communication with our customers, UNM IT is updating Help.UNM so that customers can view the Resolution Details of their Help.UNM tickets. Starting 10/01/2014, customers will see the Resolution Details of their tickets at Help.UNM self-service portal(https://help.unm.edu) and in the Resolution email sent by help@unm.edu."
    Period: 10/01/14

    Sep
    26




  •  
  • Shellshock Bug

    As you may have heard, there is a new, potentially widespread, vulnerability affecting computers, but more commonly servers, dubbed Shellshock.

    What UNM is doing
    The Information Technology department is aware of the Shellshock bug and has been actively scanning and updating our servers, where appropriate, to address any vulnerabilities. Many UNM services, including Lobomail and MyUNM, have not been affected. While the threat is serious, the impact is not yet known. However, UNM IT already has multiple layers of protection in place to prevent the exploitation of these types of vulnerabilities.

    What you should do
    Don't panic. Not all systems are vulnerable, and many websites are already installing patches on their systems.
    The best defense against vulnerabilities like this one would be to adhere to these security best practices:
    1. Routinely change passwords.
    2. Using different passwords for different websites, especially your financial websites.
    3. Use your UNM NetID and password combo only for UNM sites and business. Do not use this combination of username and password on 3rd party sites, trusted or not.
    4. Use multifactor authentication when possible. Many sites, like banks, credit unions and even Facebook, now offer this service but do not require it.
    5. Expect new email phishing and social engineering campaigns to take advantage of this wave of fear many users may now have in the wake of this announcement.

    To find out more about this bug, visit https://www.us-cert.gov/ncas/alerts/TA14-268A.

    For a comprehensive, updated list of consumer sites affected by Shellshock, please visit http://www.pcworld.com/article/2687857/bigger-than-heartbleed-shellshock-flaw-leaves-os-x-linux-more-open-to-attack.html.
    The UNM Security Team continues to ensure the University's data is protected and we will keep you updated.
    "
    Period:

    Sep
    12




  •  
  • Regarding issue on viewing content in Mastering Physics, Mastering Chemistry, and Mastering Astronomy

    Regarding issue on viewing content in Mastering Physics, Mastering Chemistry, and Mastering Astronomy, IT technicians are continuously working to resolve this issue with various vendors. Has since narrowed down the root cause and in the process of implement fixes. Will keep italerts.unm.edu updated.
    ******UPDATE 9/12/2014 *******

    User's are reporting issues with viewing content in Mastering Physics, Mastering Chemistry, and Mastering Astronomy. IT technicians are aware of the issue and are working on diagnosing the problem.

    "
    Period: Ongoing

    Aug
    19




  •  
  • Help.UNM update announcement from the Help.UNM Redesign project team

    Based on feedback, we have made the following changes to the new Help.UNM self-service page (https://help.unm.edu):

    * Improved landing page
    * Improved navigation.
    * Updated the text for logging in.

    Changes will be implemented tonight, 8/19/14. Thank you for your support during this implementation.
    "
    Period: 8/19/14 4:58pm - 11:59pm

    Jul
    31




  •  
  • Office 365 ProPlus FREE to Students starting July 28

    Information Technologies (IT) is thrilled to announce that we are making it easier to do your schoolwork by offering Microsoft Office 365 ProPlus absolutely FREE to registered UNM Students!

    Microsoft Office 365 ProPlus includes Word, Excel, Power Point, Access, Outlook and OneNote, and may be downloaded on up to 5 devices that you own and used as long as you are registered for at least one course at UNM. Office 365 ProPlus is available on PC, Mac, iOS, and Android (as Office Mobile).

    Click here https://unm.custhelp.com/app/answers/detail/a_id/7233/ for more information on Office 365 ProPlus. "
    Period: July 28, 2014

    Jul
    24




  •  
  • Symantec released virus definitions that generate a false positive Trojan detection.

    Today, Symantec released virus definitions that generate a false positive Trojan detection. Computers with Symantec Endpoint Protection (SEP) client obtained from the IT Downloads page may prompt users with the following information.

    Event: Risk Found!
    Security Risk Detected: Trojan.Webkit!html
    File: sh165[1].html (or similar)
    Action taken: Deleted, pending side effect analysis or access denied.

    - It is safe for users to ignore these prompts.
    - Deletion of these files by SEP has no known side-effects, at this time.

    Symantec is working to release updated definition files, which are expected to be available sometime today. Once released, SEP clients will automatically download the updated definitions. No further action is required.

    Please submit a Help.UNM incident report via 277-5757 or with any questions or concerns."
    Period: 7/24/14

    Jun
    30




  •  
  • "OneDrive rollout begins today, June 30"

    OneDrive for Business will begin rolling out to UNM students, staff and faculty today, Monday June 30. OneDrive for Business will provide 25 GB of storage space to all users. For more information please search for "OneDrive" in Fastinfo or see this answer: https://unm.custhelp.com/app/answers/detail/a_id/7207/
    The complete rollout may take until July 9. If you do not have access to OneDrive after that date, please contact the IT Service Desk."
    Period: June 30

    Apr
    15




  •  
  • THIS IS A CRITICAL INTERNET SECURITY BULLETIN

    To all UNM Students, Staff and Faculty:

    THIS IS A CRITICAL INTERNET SECURITY BULLETIN

    As the news or social media may have informed you, there is a widespread bug affecting the Internet, dubbed Heartbleed.

    To find out more about this bug, please visit http://www.us-cert.gov/ncas/alerts/TA14-098A.

    What UNM is doing:
    The Information Technology department is aware of the Heartbleed bug and has been actively scanning and updating our servers, where appropriate, to address any vulnerabilities. Many UNM services, including Lobomail and MyUNM, are unaffected.

    What you should do:
    Don't panic. Not all systems are vulnerable, and many websites are already installing patches on their systems.

    The best defense against vulnerabilities like this one would be to adhere to these security best practices:
    1. Routinely change passwords.
    2. Using different passwords for different websites, especially your financial websites.
    3. Use your UNM NetID and password combo only for UNM sites and business. Do not use this combination of username and password on 3rd party sites, trusted or not.
    4. Use multifactor authentication when possible. Many sites, like banks, credit unions and even Facebook, now offer this service but do not require it.
    5. Expect new email phishing and social engineering campaigns to take advantage of this wave of fear many users may now have in the wake of this announcement.

    For a comprehensive, updated list of consumer sites affected by Heartbleed, please visit:
    http://www.cnet.com/how-to/which-sites-have-patched-the-heartbleed-bug/

    We continue to ensure the University's data is protected and we will keep you updated.

    Thank you,
    UNM Information Security Team
    "
    Period: 4/11/2014

    Mar
    19




  •  
  • Microsoft end of support for Windows XP

    March 10, 2014
    Microsoft has announced that Windows XP, originally released in 2001, will reach 'end of support' on April 9, 2014. End of support means what its name implies, that Microsoft will no longer support this version of Windows, but a more critical issue is that Microsoft will stop issuing security or system updates that will continue to protect your computer from viruses, malware, and other potential security risks.
    Because Microsoft has announced this, you can also expect other software manufacturers to abandon support and development for Windows XP software, making it more difficult to use that particular version of Windows.
    There are 2 recommended actions that you can take if you are using a computer running Windows XP:
    1. Upgrade your PC to either Windows 7 or Windows 8. Please contact your departmental IT representative to get information on upgrading or contact UNM Information Technologies Customer Support at 277-5757 for further assistance.
    2. Purchase a new PC capable of running Windows 7 or Windows 8. LoboMart has a selection of Dell computers available to purchase.
    "
    Period: April 9, 2014

    Jul
    3




  •  
  • Phishing emails targeting UNM Learn users

    Please be aware that some users are receiving phishing e-mails purporting to be from Blackboard. A sample message is below. If you receive one of these e-mails, you should delete it immediately. Do not reply, click any links, or submit any personal information.

    UNM IT Security has been notified of the phishing attempt and are taking steps to minimize the impact as much as possible.

    UNM Learn Support

    New Media & Extended Learning

    --------------------------------------------------------------

    Sample Phishing Message (text may vary):

    Subject: New Post: Course Information

    *** Blackboard Post Notification ***

    Information regarding a course has been posted to you on the Blackboard Learning System.
    Kindly click on the "View Information" button below immediately:

    View Information (link omitted)

    Thank you,

    Blackboard Learning System."
    Period: 7/3/2013

    Computing General Issues

    ↑ Top



    There are no outages at this time

    Computing Other

    ↑ Top



    Sep
    26




  •  
  • Shellshock Bug

    As you may have heard, there is a new, potentially widespread, vulnerability affecting computers, but more commonly servers, dubbed Shellshock.

    What UNM is doing
    The Information Technology department is aware of the Shellshock bug and has been actively scanning and updating our servers, where appropriate, to address any vulnerabilities. Many UNM services, including Lobomail and MyUNM, have not been affected. While the threat is serious, the impact is not yet known. However, UNM IT already has multiple layers of protection in place to prevent the exploitation of these types of vulnerabilities.

    What you should do
    Don't panic. Not all systems are vulnerable, and many websites are already installing patches on their systems.
    The best defense against vulnerabilities like this one would be to adhere to these security best practices:
    1. Routinely change passwords.
    2. Using different passwords for different websites, especially your financial websites.
    3. Use your UNM NetID and password combo only for UNM sites and business. Do not use this combination of username and password on 3rd party sites, trusted or not.
    4. Use multifactor authentication when possible. Many sites, like banks, credit unions and even Facebook, now offer this service but do not require it.
    5. Expect new email phishing and social engineering campaigns to take advantage of this wave of fear many users may now have in the wake of this announcement.

    To find out more about this bug, visit https://www.us-cert.gov/ncas/alerts/TA14-268A.

    For a comprehensive, updated list of consumer sites affected by Shellshock, please visit http://www.pcworld.com/article/2687857/bigger-than-heartbleed-shellshock-flaw-leaves-os-x-linux-more-open-to-attack.html.
    The UNM Security Team continues to ensure the University's data is protected and we will keep you updated.
    "
    Period:

    Jul
    23




  •  
  • Popejoy telephone system (PBX)

    UNM IT Telephone System (PBX) received a lightning strike last evening at 9:30 pm and lost part of the telephone system. We rolled and triaged but seeing intermittent issues this morning - we started working on this at 6:30 am again this morning

    Key buildings effected

    SUB - student union building
    Woodward - MTS
    Parking Structure
    Arch and planning
    Bookstore

    Will update once we triage the lightning strike effect."
    Period:

    Jul
    3




  •  
  • UNM's security is currently blocking heroku.com and all Heroku's hosted websites/web apps.

    UNM's security product vendor identified heroku.com and Heroku's hosted websites/web apps as potential security risk and is currently blocking heroku.com and all Heroku's hosted websites/web apps from being accessible from the UNM networks. The block will remain until heroku.com and Heroku's hosted websites/web apps are identified as safe again."
    Period:

    Nov
    12




  •  
  • LoboMail error message that attachments have been quarantined by pmexchsvc@unm.edu

    Users are getting an error message stating that an attachment has been quarantined by pmexchsvc@unm.edu.

    Work around: The work around is to check the attachment name. There can be only one dot in any attachment's file name. If it is filename.something.docx then the . need to be changed to - or be removed. The system is reading it as a double extension. Example: Copy.1. xlsx. should be changed to copy-1.xlsx


    "
    Period:

    Feb
    12




  •  
  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.
    "
    Period: