Current IT Alerts

Most Recent Outages


  • Banner and Loboweb Unavailable, 10/10 6:00 AM – 2:00 PM

    To ensure adherence to the vendor’s release schedule and add enhancements, UNM IT is applying upgrades to Banner on Saturday, October 10th between 6:00 AM and 2:00 PM.

    The following services will be unavailable during this 8 hour window while these upgrades are applied:

    Banner INB
    Bursar Account Suite (TouchNet)
    Affiliate Benefits Web Site

    Note: The following upgrades and patches will be applied as part of this maintenance:

    HRPR 8.12, 8.12.1
    PC 8.12, 8.12.1
    Employee SS 8.12
    Fin 8.10
    Fin SS 8.7
    Web General 8.7.4
    Banner eInvoice"
    Period: 10/10 6:00 AM – 2:00 PM
  • Deployment of new IT Alerts web application, 10/14 5:00 - 5:30 PM

    To add functionality and improve usability, UNM IT is deploying an enhanced version of the IT Alerts application (the page you are viewing now, on Wednesday, October 14th between 5:00 PM and 5:30 PM.

    During this 30 minute window, IT Alerts will be unavailable.

    Some of the new features include:

    *Fully responsive layout
    *Improved aesthetics and appearance
    *Radically improved interface for highlighting, searching, and viewing IT Alerts"
    Period: 10/14 5:00 - 5:30 PM


  • GNAV (ACD reporting) application unavailable, 10/22/15 6:00 PM - 10:00 PM

    To stay current with vendor standards and add new features/functionality, UNM IT is updating GNAV on Thursday, October 22nd between 6:00 PM and 10:00 PM.

    During this 4 hour window, GNAV will be unavailable and no ACD metrics will be collected.
    Once the upgrade is completed, GNAV users will be prompted to update their clients at next login. This will occur automatically for most users, but others (primarily UH) will need to be updated manually. You will need Admin rights to upgrade so please contact your IT administrator for assistance."
    Period: 10/22/15 6:00 PM - 10:00 PM


  • Network Outages for Firewall Migration 10/8 (Law School and Telecommunication Admin) and 10/15 (Business Center) 5:00 - 7:00 AM

    UPDATE: This activity has been rescheduled - please take note of new dates (2)
    To standardize configuration and better use resources, UNM IT networks will be migrating firewall services for one of our zone routers.
    Thursday, October 8st between 5:00 AM and 7:00 AM (Law School and Telecommunication Admin)
    Thursday, October 15th between 5:00 AM and 7:00 AM (Business Center and Core ACL)
    During these windows: UNM Business Center, Law School, and IT Telecom will experience disruptions in network connectivity as noted."
    Period: 10/8 and 10/15 5-7am
  • Changes to Listserv ( landing page, 10/20 7:00 - 8:00 AM

    To improve usability and functionality, UNM IT is publishing a new Listserv landing page on Tuesday, October 20th between 7:00 AM and 8:00 AM.

    No outage or impact is expected, but the landing page will have a new look and feel once this change is implemented"
    Period: 10/20/15 7:00 AM - 8:00 AM


  • A note about OS X El Capitan:

    UNM IT WSM has experienced an increasing number of inquiries regarding the latest version of the Mac OS (10.11 El Capitan). Currently, WSM is evaluating and testing El Capitan in our Managed Mac environment. WSM anticipates official support with an estimated roll-out of El Capitan on new Macs and re-imaged Macs in the first half of 2016.
    Period: Ongoing


  • Quarterly router maintenance (brief network outages), 10/1 - 2/29 (5:00 - 7:00 AM)

    To ensure continued network reliability, UNM IT is rebooting routers according to the following schedule. This will entail a brief (up to 30 minute) network outage for the buildings noted.

    IMPORTANT: The list of buildings affected by each activity is available at Please review this document to determine if your area will be impacted.

    UNM Zone Name Date
    PPD 10/8/2015
    Geology 10/22/2015
    Scholes 10/29/2015
    Centennial 11/12/2015
    South Campus 11/19/2015

    ABQG and other Zones Date
    6513_2 (ABQG) 10/1/2015
    6513_1 (ABQG) 10/15/2015
    ABQG_256_1 (ABQG) 11/24/2015
    Firewall-Failover 12/3/2015
    7206 12/10/2015
    Core/Both 1/7/2016
    Mesa Del Sol 2/4/2016

    This schedule is also available at"
    Period: 10/1/2015-2/29/16


  • Planned intermittent phone outages at various UNM/HSC buildings, 8/25 - 11/20

    To optimize use of telecom equipment and ensure continued room for telecom growth, UNM IT performing maintenance between Tuesday, August 25th and Friday, November 20th.

    During this window, various phones will lose connectivity for up to 30 minutes. During business hours, the impact is generally limited to line appearances. After hours, primary phone numbers may also lose connectivity.

    Affected extensions will receive a phone call shortly prior to their scheduled downtime, notifying the call recipient of the impact"
    Period: 08/25/15 - 11/20/15


  • IMPORTANT Message for OPINIO users

    Dear Opinio users,

    The Opinio application, after our last upgrade, has been experiencing memory leaks. Note that there may be short periods of downtime as we continue to work with the Vendor and our Systems group to resolve this issue.

    Thank you for your patience and cooperation, and please refer to ITAlerts ( for additional information or updates, and contact the UNM IT Service Desk with questions at 277-5757 or Help.UNM.

    Best Regards,
    Opinio Support "
    Period: Sept 17 ongoing


  • Zero-Day Adobe Flash Player Vulnerability

    Recently, a hacker group’s leaked documentation publicized a zero-day vulnerability for Adobe Flash Player, dubbed “the most beautiful Flash bug for the last four years.” This vulnerability is being actively exploited, so Adobe Flash Player is now a gateway for hackers to exploit any computer or machine with this program installed on it. Adobe states that all previous versions are affected, including Adobe AIR.
    Immediately update Adobe Flash Player to
    Immediately update AIR Desktop Runtime to
    Enable Click-to-Play for the Adobe Flash Player add-on

    More information on versions may be found here: >>

    To learn more about helpful hints on managing the Adobe Flash add-on, visit Adobe’s Player Download Center site here: >>
    For more details on the latest vulnerability, visit

    Period: Ongoing

    Computing General Issues

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    There are no outages at this time

    Computing Other

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  • Walk-In Computer Support/UNM IT Lobo BrainBar (505) 277 2010

    UNM IT offers walk-in technical support for faculty, staff, and student computers and technology at the Lobo BrainBar:(505)277 2010"


  • IT Customer Satisfaction Emails

    We have reports of multiple IT Customer Satisfaction surveys being sent to users. UNM IT is aware of the issue and is currently working on resolving this matter. "


  • MAC Book network issues 2/12/10

    We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.