Current IT Alerts
Most Recent Outages
May
15
Wireless Refresh Project-Phase 1, 5/11/2012 through 12/31/2012
On a rolling schedule, IT will move forward with Phase 1 of the campus-wide wireless refresh project. In addition to improving wireless performance and maintaining stability, the refresh will improve video and voice data transfer services for video learning applications and live video communications. On the scheduled date(s) for the specified buildings, the refresh requires a half day to a full day of intermittent, short (approximate 5 minute) shutdowns of wireless functions which include WiFi and other wireless connections.
If there is a business reason the schedule of downtime will not work for a building, as soon as possible the building manager must notify IT Customer Support Services (CSS) at 277-5757 so the schedule can be modified and a better date identified.
The schedule for May & June 2012, is:
Date/ Building Name:
Wednesday, Thursday & Friday, 5/16-18/2012: Dane Smith Hall
Monday & Tuesday, 5/21-22/2012: Woodward Hall
Thursday & Friday, 5/24-25/2012: Centennial Engineering
Thursday, 5/31/2012: Mitchell Hall
Friday, 6/1/2012: Ortega Hall
Monday & Tuesday, 6/4-5/2012: Fine Arts
The full Wireless Refresh Phase 1 schedule at http://network.unm.edu/user-tools/Refresh%20Schedules.html will be updated to reflect any changes.
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If there is a business reason the schedule of downtime will not work for a building, as soon as possible the building manager must notify IT Customer Support Services (CSS) at 277-5757 so the schedule can be modified and a better date identified.
The schedule for May & June 2012, is:
Date/ Building Name:
Wednesday, Thursday & Friday, 5/16-18/2012: Dane Smith Hall
Monday & Tuesday, 5/21-22/2012: Woodward Hall
Thursday & Friday, 5/24-25/2012: Centennial Engineering
Thursday, 5/31/2012: Mitchell Hall
Friday, 6/1/2012: Ortega Hall
Monday & Tuesday, 6/4-5/2012: Fine Arts
The full Wireless Refresh Phase 1 schedule at http://network.unm.edu/user-tools/Refresh%20Schedules.html will be updated to reflect any changes.
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Period: May and June,2012
Learning Central will be down for system upgrades
Beginning Friday evening 5/18/2012 at 5:00 pm
through Sunday 5/20/2012
During this time and until Learning Central comes back online, the Banner Authorization Request (BAR) application will also be down.
Info distributed from Sheryl Wolf, UNMH Computer Learning"
through Sunday 5/20/2012
During this time and until Learning Central comes back online, the Banner Authorization Request (BAR) application will also be down.
Info distributed from Sheryl Wolf, UNMH Computer Learning"
Period: 5/18/2012 at 5:00 PM to 5/20/2012 5:00 PM
Los Alamos Campus Telephone and Voice Mail Services Unavailable, 5/22/2012, 4-5 PM
To apply telephone software upgrades, telephone services and voice mail will be unavailable at the Los Alamos campus on Tuesday, May 22, 2012, between 4PM and 5PM. If voice service issues are identified after the maintenance window please contact IT Customer Support Services at 277-5757.
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Period: 5/22/2012, 4-5 PM
South Campus (PIT, Athletics, Lobo Village, Student Family Housing & others)Telephone System Maintenance, 5/25/12, 6PM-8PM
To improve phone service capabilities, IT and Century Link will add new equipment and perform maintenance on circuits serving the South Campus telephone system on Friday, 5/25/2012, from 6 - 8 P.M. Buildings affected will be the Pit, Lobo Village, Student Family Housing, Rudy Davalos, Athletics Administration, Tow Diehm, UNM Stadium, Softball, Baseball, Tennis, and the Indoor Practice Facility, During the maintenance window callers dialing in to numbers will hear ring no answer, busy tone, or will receive a Century Link recording. Outgoing dialing will not be affected If voice service issues are identified after the maintenance window please contact IT Customer Support Services at 277-5757.
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Period: 5/25/12, 6PM-8PM
May
14
Updated Schedule: Network Upgrade Project Phase 6 5/1/2012 through 6/31/2012
On a rolling Tuesday or Thursday schedule, from 7 am - 10 am, 5/01/2012 through 6/29/2012, IT will move forward with Phase 6 of the campus-wide network upgrade project. Network switches in the buildings listed below will be refreshed and aging equipment replaced to improve network performance and resilience. For each building listed, on the date specified, the upgrade will require a 2 to 3 hour shutdown of all network functions (including Internet, wireless, e-mail, Banner and other online services).
If there is a business reason the schedule of downtime will not work for a building, as soon as possible request your building manager notify IT Customer Support Services (CSS) at 277-5757 so the schedule can be modified and a better date identified.
Date / Building Number & Name:
Tuesday, 5/15/2012
Bldg 333 - FBI
Bldg 332 - Bldg 1-851 University
Tuesday, 5/16/2012
Bldg 112 - Centennial Engineering - CANCELLED; will reschedule
Tuesday, 5/29/2012
Bldg 344 - UNM Press
Thursday, 6/7/2012
Bldg 341- MTTC
Bldg 19- Biology Annex
Date To be Determined:
CASA Del Rio (Pending construction completion)
Bldg 112 - Centennial Engineering
The full Network Upgrade Project Phase 6 schedule at http://network.unm.edu/user-tools/Refresh%20Schedules.html will be updated to reflect any changes.
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If there is a business reason the schedule of downtime will not work for a building, as soon as possible request your building manager notify IT Customer Support Services (CSS) at 277-5757 so the schedule can be modified and a better date identified.
Date / Building Number & Name:
Tuesday, 5/15/2012
Bldg 333 - FBI
Bldg 332 - Bldg 1-851 University
Tuesday, 5/16/2012
Bldg 112 - Centennial Engineering - CANCELLED; will reschedule
Tuesday, 5/29/2012
Bldg 344 - UNM Press
Thursday, 6/7/2012
Bldg 341- MTTC
Bldg 19- Biology Annex
Date To be Determined:
CASA Del Rio (Pending construction completion)
Bldg 112 - Centennial Engineering
The full Network Upgrade Project Phase 6 schedule at http://network.unm.edu/user-tools/Refresh%20Schedules.html will be updated to reflect any changes.
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Period: 5/1/2012 through 6/31/2012
Mar
20
A mobile Cellular Tower for T-Mobile, located near Physics and Astronomy has gone down.
A mobile Cellular Tower for T-Mobile, located near the Physics and Astronomy building has gone down. T-Mobile is working to replace this with another temporary mobile Cellular Tower. They are also working on a temporary solution to provide 2/3G access in the interim."
Period:
Mar
13
Hyperion, ODBC (Ad-hoc Reporting) unavailable nightly, 7:30-8:00 PM (replaces nightly 10-11PM)
Hyperion, ODBC (Ad-hoc Reporting) unavailable nightly, 7:30-8:00 PM (replaces nightly 10-11PM)
To ensure service continuity for many services, Hyperion and ODBC (Ad-hoc Reporting) services will be unavailable nightly from 7:30 - 8:00 PM for scheduled backups. The time is being changed from the previous 10-11 PM to facilitate earlier completion of nightly backup processes. Please see the IT Production Availability Schedule for more information: http://it.unm.edu/availability/"
To ensure service continuity for many services, Hyperion and ODBC (Ad-hoc Reporting) services will be unavailable nightly from 7:30 - 8:00 PM for scheduled backups. The time is being changed from the previous 10-11 PM to facilitate earlier completion of nightly backup processes. Please see the IT Production Availability Schedule for more information: http://it.unm.edu/availability/"
Period: 7:30-8:00 PM Nightly (replaces nightly 10-11PM)
Mar
10
UNM Network is experiencing performance issues 02/15/2012 - Ongoing
UPDATE: 3/8/2012
IT is aware that the Network is experiencing very slow response time. Technicians are working to isolate the problem and restore full service.
IT continues to configure network equipment to handle rapid growth of internet usage exceeding
current capacity
Updates will be posted on ITAlerts as they become available.
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IT is aware that the Network is experiencing very slow response time. Technicians are working to isolate the problem and restore full service.
IT continues to configure network equipment to handle rapid growth of internet usage exceeding
current capacity
Updates will be posted on ITAlerts as they become available.
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Period: 02/15/12 Ongoing
Dec
20
HSC GW Mobility and IMAP/BES Issues Ongoing
We continue to receive calls and requests for walkin support regarding the status of the GW Mobility servers at the HSC, as well as the status of IMAP/BES service for folks who used that service to receive their email. Please go to the hsc.unm.edu/library website for more details.
Please refer to the ITAlerts board (http://italerts.unm.edu) for additional information or updates, and contact IT Customer Support Services at 277-5757 with questions."
Please refer to the ITAlerts board (http://italerts.unm.edu) for additional information or updates, and contact IT Customer Support Services at 277-5757 with questions."
Period: 12/19/11 Ongoing
Feb
1
Main Campus BES not delivering messages
The Blackberry Enterprise Server for main campus is not delivering messages. Main campus users on the BES may not receive messages on their Blackberry device. Technicians are aware of the issue and working on a resolution. Please refer to the ITAlerts Board for additional information or updates.
Period: 2/1/12 12:00PM - Ongoing"
Period: 2/1/12 12:00PM - Ongoing"
Period:
Dec
7
UNM Email Phishing Scam Alerts
UNM Email Phishing Scam Alerts
**Attention: Updated 12/07/11**
The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out.
NOTE: This message was delivered to non-UNM addresses of user who may or may not be affilitated with UNM.
From: admin.s@unm.edu
Subject: Revalidate Your Account
Date: Wed, 7 Dec 2011 20:30:58 +0800
To:xxxxxxxx@xxxxxxxx.xxxxxx
Dear unm.edu Subscriber,
All UNM accounts needs to be revalidated by cliking this
link.
http://beam.to/accountupdatembers
To upgrade the new anti spamand anti viru s guard to all
our existing
subscribers.Failure to do so,we will assume that the
account is not valid.
Thank you for your understanding,
University of New Mexico Board of Trustees.
Helpdest Support Center.
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**Attention: Updated 12/07/11**
The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out.
NOTE: This message was delivered to non-UNM addresses of user who may or may not be affilitated with UNM.
From: admin.s@unm.edu
Subject: Revalidate Your Account
Date: Wed, 7 Dec 2011 20:30:58 +0800
To:xxxxxxxx@xxxxxxxx.xxxxxx
Dear unm.edu Subscriber,
All UNM accounts needs to be revalidated by cliking this
link.
http://beam.to/accountupdatembers
To upgrade the new anti spamand anti viru s guard to all
our existing
subscribers.Failure to do so,we will assume that the
account is not valid.
Thank you for your understanding,
University of New Mexico Board of Trustees.
Helpdest Support Center.
"
Period:
Dec
5
Contact Wireless experiencing intermittent service
Contact wireless has reported that pages may be delayed due to weather conditions.
Please check italerts.unm.edu for further updates."
Please check italerts.unm.edu for further updates."
Period:
Nov
30
Various Banner Errors
Users have contacted IT and FSM stating that they receiving errors when attempting to print DP-EZ's or when they query forms such as FGIBDST.
Errors include, but may not be limited to:
Oracle Reports Error (When attempting to print a DP-EZ)
FRM-41839: disk I/O error on temporary record buffer...(When accessing indices in FGIBDST)
A ticket has been opened with the approprate technical team. This page will be updated when additional information is available.
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Errors include, but may not be limited to:
Oracle Reports Error (When attempting to print a DP-EZ)
FRM-41839: disk I/O error on temporary record buffer...(When accessing indices in FGIBDST)
A ticket has been opened with the approprate technical team. This page will be updated when additional information is available.
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Period:
Jun
24
Compatibility issue between Banner/J-Initiator and Intel I-Core i3, i5, and i7 series processors
A potential compatibility issue has been discovered between Banner/J-Initiator and the video controller built in to the new Intel I-Core i3, i5, and i7 series of processors. The issue entails a screen refresh failure upon a function execution within Banner. A temporary work around has been identified: minimize and then maximize the browser window to force a refresh. Dell and Intel are aware of the problem, and updates will be posted as they become available."
Period:
Feb
12
MAC Book network issues 2/12/10
We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.
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Period:
Mar
18
Dialing in to the UNM network
Due to the increase in broadband usage, the reduced demand for dial-up connections and dial-up equipment maintenance costs, ITS has gradually reduced the number of dial-up lines over the past six months. Dial-up users may, therefore, experience busy lines at various times throughout the day. ITS apologizes for any inconvenience.
There are many commercial Internet Service Providers who guarantee high availability of their services without wait times. For more information about ITS network and dial-up services, see http://its.unm.edu/network/offcampus.html.
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There are many commercial Internet Service Providers who guarantee high availability of their services without wait times. For more information about ITS network and dial-up services, see http://its.unm.edu/network/offcampus.html.
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Period: