Campus Computing Alerts - Status and Information |
Use these links to view a particular IT Alerts section:
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| This page lists current major issues (those affecting multiple users/buildings). It also provides information on any
current security threats or problems that we are encountering (viruses, worms and other attacks). For more information
about any of these issues, contact the Support Center at
277-4848 or use the Ask A Question feature at http://fastinfo.unm.edu
For information about ports blocked by the UNM firewall, see the BLOCKED PORTS list (Excel Format). |
Outages (click here for System Availability) | |
| 17 Nov 09 18:47 | Workflows are stalled and are not currently processing ***UPDATE 11/17/09 6:40pm*** Workflow is still unavailable. A ticket with the vendor, Sungard, has been opened and they will be working directly with UNM IT to resolve this issue. If you have any questions about this, please contact the IT Support Center. The IT Alerts page will be updated as more information is available. ***UPDATE 11/2/09 5:00pm*** The Banner Workflow production server will be recycled momentarily to resolve this issue. Please check this page for further updates. ***UPDATE 11/2/09 4:25pm*** Workflow service was restarted and all but one workflow seems to be working. An emergency re-boot of the machine itself is being arranged for tonight to see if that fixes the Auto-Migration workflow. ***ORIGINAL POSTING 11/2/09 4:18pm*** The IT Support Center has received word that Workflows are stalled and are not currently processing. A high priority ticket has been created for this issue. Period: 11/2/09 4:18 p.m. - Ongoing |
| 11 Nov 09 13:19 | Unplanned Email Delivery Issues Due to unplanned issues with the UNM email spam filter, some users experienced a delay in the delivery of some of their email. This issue would have affected any mail between unm.edu and salud.unm.edu, as well as potentially mail inbound to unm.edu or salud.unm.edu. Most of the affected emails were sent to salud email users. This issue has now been resolved, and all undelivered messages should have been delivered to the appropriate recipients. If you encounter additional issues, please contact the IT Support Center. Period: Approximately 2 weeks leading up to 11/11/09 |
| 09 Nov 09 17:27 | Planned Active Directory Changes 11/22/09 In order to accommodate business needs, the following services will be upgraded on Sunday, 11/22/09 from 8:00am to 12:00pm: Active Directory (Authentication and Authorization) Purpose of work: We will be 'flipping the switch' and turning on password / department syncing from LDAP to Active Directory. This will be the first phase in a series of Identity Management improvements. Doing this will create a seemingly uniform authentication environment at UNM. Passwords and other useful identifying information will be automatically synced between LDAP and Active Directory. Impact of not doing so is continued frustration on behalf of anyone who has, or will soon have both LDAP and Active Directory accounts. Technical Details: This change will affect Authentication and Authorization specifically. This will directly affect components of Active Directory authentication. Namely, after flipping on password sync, once a user changes their password, they will have made their NetID password and their AD passwords one and the same. Passwords and other useful identifying information will be automatically synced between LDAP and Active Directory. Impact of not doing so is continued frustration on behalf of anyone who has, or will soon have both LDAP and Active Directory accounts. We apologize for any inconvenience. Please refer to the ITAlerts board (http://italerts.unm.edu) for additional information or updates, and contact the IT Support Center with questions. Period: 11/22/09 8:00am - 12:00pm |
| 07 Jul 09 11:51 | Unplanned Oracle Creation Outage We have determined that the Oracle creation page does not appear to be creating Oracle accounts properly. These are most commonly used to gain access to the Banner Authorization Request (BAR) form. Our technicians have been notified and are working to find a solution as quickly as possible. Until further notice, please call the ITS Support Center, 277-4848, so that they may open a ticket directly with the technicians for manual creation. You may also submit a FastInfo.unm.edu Ask a Question or Chat incident for this also. Period: Ongoing |
Other Issues | |
| 20 Nov 09 18:42 | UNM Email Phishing Scam Alerts **Attention** The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails or submit any personal information. These emails can be hard to determine validity, but, legitimate institutions will NEVER ask for this type of information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out. For email users who DID accidentally respond to the phishing email(s) below and/or entered their NetID and password at a scam site, please change your NetID password immediately at netid.unm.edu and visit the IT Credit and Identity Protection Resources website for more information. The IT Support Center is available to answer additional questions you may have. Click Here to learn more about what UNM is doing to manage email spam attacks. Anyone who went to that page and logged in should do the following: 1. Change their password. 2. Check their Rules in Webmail to see if a forwarding rule has been placed there. For email users who would like to report a phishing email message they received, please report it to the UNM IT department by following the instructions in FastInfo 3708. **Alert** Latest Email Phishing Scams: November 20, 2009: Hello, You are required to reply to this mail and enter your UserName and password below within 48 hours or your account will be suspended. UserName: Password: UNM SUPPORT November 18, 2009: ATTENTION WEBMAIL USER, The WebMail Management Team is performing a routine Server and Database Upgrade for safer and faster Internet service, all to better your WebMail Network. On this note, all school users of the WebMail Account should provide the information below to enable us Validate and increase your Mailbox Quota. Failure to do this would result in closure of your Mailbox. Complete and send the following information for verification to this Email: techsupport.team3@gmail.com * User eMail ID: * User Password: We sincerely apologize for this inconvenience. eMail Management Team. September 14, 2009: The University Of New Mexico, we wish to nofity you that we are having problems with all email accounts.We have been upgrading all email accounts in order to reduce the rate of spam mails.To prevent your account from being closed unnecessarily. You will have to update us with the following informations. send us your ***NetID AND PASSWORD*** UNM ONLINE SERVICES DATATBASE CENTRE. September 10, 2009: This is to noitfy all the University Of New Mexico webmail account owners due to our online webmesaging center with error H-4I84JLKSL you need to upgrade your account to be active,send us your ***Current Username & Current Password*** Webmaster Online Department UNM Database Centre |
| 09 Nov 09 17:53 | New NetID Password Standards Information Technologies (IT) is upgrading NetID password change requirements for UNM users starting October 4, 2009. These new requirements are effective immediately for new and renewing passwords, and existing passwords will remain valid until they expire at their six‑month expiration date. Please note that all NetIDs and passwords are case‑sensitive. The new requirements are as follows: *Passwords must contain between 8 and 20 characters *Passwords cannot repeat a character more than twice in a row. For example, RR is acceptable, but RRR is not. *Passwords must contain characters from at least 3 of these characters sets:
IT also hopes to streamline the challenge‑response system (the sub‑system that lets a user reset their lost password by responding to security questions). Many users have complained they have trouble remembering answers they provided originally, and IT is working to develop a more user‑friendly system. For additional information, contact the IT Support Center or visit http://netid.unm.edu. |
| 22 Sep 09 08:08 | Facebook Scam Targeting "Fan Check" Application While incidents of identity theft, phishing attacks and other schemes that take place on Facebook have been well documented, it turns out the latest scam simply uses the popular social networking site as a scapegoat while leading users to outside malicious sites. Last week, rumors swirled around Facebook that a new application known as “Fan Check” was infecting users with a virus. The story spread as many users updated their status to read: “The FAN CHECK Application is a VIRUS that takes 48 hours to kick in. Even if you are tagged in a photo the virus still attacks you. Please inform all you friends and remove/delete the applications ASAP. Copy and paste this as your status so word gets around quickly.” However, according to several security firms, including United Kingdom-based Sophos, it is not the Fan Check application that is the problem, it is the so-called “removal kits” that are being hocked by hackers that are the real danger. As rumor of the alleged Fan Check virus made the rounds, the term skyrocketed in popularity on Google and other search engines. As a member of Sophos blogs, hackers have set up several malicious sites that prompt users to purchase fake anti-virus software. The sites, which users get to through their search engines results, “display bogus warnings about the security of your computer in an attempt to get you to install fraudulent software and cough-up your credit card details,” according to the blogger. For more info, use the following Google or Bing search terms: cso facebook fraudulent fan check. |
| 08 Sep 09 10:11 | Ongoing Faculty Loboweb Issues Update Information Technologies has a support request in with the vendor regarding this issue. The temporary workaround is to have the faculty member click on the LoboWeb link in the Banner Applications channel of my.unm.edu; to the immediate right of the LoboWeb channel on the Faculty/Advisors tab. This will take the user to the LoboWeb main menu where he or she can proceed to the Faculty Menu by clicking on the appropriate link on that page. --------------------------------------------------- The IT Support Center has received multiple reports from Faculty members across campus who are unable to access the Faculty Loboweb. The vendor has been notified about this issue. The temporary workaround for this issue is to log into MyUNM, and go to the Faculty/Advisors tab. Once there, click on the LoboWeb link in the Banner Applications channel, located to the immediate right of the LoboWeb channel on the Faculty/Advisors tab. This will open the LoboWeb main menu where you can proceed to the Faculty Menu by clicking on the appropriate link on that page. Please contact the IT Support Center at 277-4848 if you have further questions. |
General Information | |
| None | |