UNM Information Technologies (IT)

UNM IT Alerts - Status and Information

Use these links to view a particular Alerts section:
All IT Alerts | Finance |

This page lists current major issues (those affecting multiple users/buildings). It also provides information on any current security threats or problems that we are encountering (viruses, worms and other attacks). For more information about any of these issues, contact IT Customer Support Services at 277.5757 or use the Ask A Question feature at http://fastinfo.unm.edu
 
For information about systems availability, including Banner systems, see the IT Availability page.

For information about ports blocked by the UNM firewall, see this page: Port Security for technical details.

Outages (click here for System Availability)

07 Feb 12 09:54Voice Mail Server Restart Thursday, February 16, 2012 8:00 p.m.
There will be no access to the Voice mail system Thursday, February 16 beginning at 8:00 p.m. for approximately 15 minutes while IT restarts the servers to apply Windows updates.

If you experience any issues with your voice mail or auto attendant afer the maintenance window please contact the IT Service Desk at 277-5757 or Help.UNM.edu.
Period:
07 Feb 12 09:54LoboWeb, WebCT, Groupwise, LoboTrax, MyUNM Portal, Banner INB and other services unavailable 2/19/12, 7:30 am - 5 pm
Storage upgrades will be made on Sunday, 2/19/2012, 7:30 am - 5 pm. During this work the following services will be unavailable:
*LoboWeb
*WebCT
*GroupWise
*LoboTrax (Degree audit, DARS)
*MyUNM Portal
*Banner INB
*Hyperion / ODS Reporting
*PPD Ticket Management (TMA)
*UNM Foundation Advance and IFAS Applications
*Web Content Management System
*AdvisorTrac/TutorTrac
*FAMIS
*Classlists
*Curriculum Workflow
*Grade Upload
*Banner Job scheduling (Appworx)
*Parking Services
*IT Billing Portal

Please refer to the ITAlerts Board for additional information or updates. Please contact IT Customer Support Services with questions at 277-5757
Period: 2/19/12, 7:30 am - 5 pm
07 Feb 12 09:52Updated February Schedule: Network Upgrade Project Phase 5 11/22/2011 through 5/31/2012
On a rolling Tuesday or Thursday schedule, from 7 am - 10 am, 11/22/2011 through 5/31/2012, IT will move forward with Phase 5 of the campus-wide network upgrade project. Network switches in the buildings listed below will be refreshed and aging equipment replaced to improve network performance and resilience. For each building listed, on the date specified, the upgrade will require a 2 to 3 hour shutdown of all network functions (including Internet, wireless, e-mail, Banner and other online services).

If there is a business reason the schedule of downtime will not work for a building, as soon as possible request your building owner notify IT Customer Support Services (CSS) at 277-5757 so the schedule can be modified and a better date identified.

Date / Building Name & Number:
Tuesday, 2/7/2012: Stadium (Bldg 301A/440A; NW Con; NW Tic)
Tuesday, 2/14/2012: Stadium (Bldg 301A/NE Con, NE Tic, Soccer)
Tuesday, 2/21/2012: North Golf Course

To see the full Phase 5 Network Switch Upgrade Schedule please go to the Phase 5 Schedule http://it.unm.edu/news/Phase-5-Schedule.html.
Period: 11/22/2011 through 5/31/2012
20 Dec 11 15:46HSC GW Mobility and IMAP/BES Issues Ongoing
We continue to receive calls and requests for walkin support regarding the status of the GW Mobility servers at the HSC, as well as the status of IMAP/BES service for folks who used that service to receive their email. Please go to the hsc.unm.edu/library website for more details.

Please refer to the ITAlerts board (http://italerts.unm.edu) for additional information or updates, and contact IT Customer Support Services at 277-5757 with questions.
Period: 12/19/11 Ongoing
01 Jul 11 07:15Cellular coverage problems
Cellular users with T-Mobile, AT&T and Verizon are experiencing intermittent service outages on campus. This is due to the need to upgrade infrastructure and exacerbated by student orientation, when demand is localized on the structure cell site. We are waiting for a carrier upgrade.

T-Mobile users can minimize the impact by joining Lobo Wifi on their devices.
Period:

Other Issues

01 Feb 12 12:35Main Campus BES not delivering messages
The Blackberry Enterprise Server for main campus is not delivering messages. Main campus users on the BES may not receive messages on their Blackberry device. Technicians are aware of the issue and working on a resolution. Please refer to the ITAlerts Board for additional information or updates. Period: 2/1/12 12:00PM - Ongoing
Period:
07 Dec 11 16:18UNM Email Phishing Scam Alerts
UNM Email Phishing Scam Alerts **Attention: Updated 12/07/11** The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails or submit any personal information. It can be hard to determine email validity, but legitimate institutions will NEVER ask for personal or secure information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out. NOTE: This message was delivered to non-UNM addresses of user who may or may not be affilitated with UNM. From: admin.s@unm.edu Subject: Revalidate Your Account Date: Wed, 7 Dec 2011 20:30:58 +0800 To:xxxxxxxx@xxxxxxxx.xxxxxx Dear unm.edu Subscriber, All UNM accounts needs to be revalidated by cliking this link. http://beam.to/accountupdatembers To upgrade the new anti spamand anti viru s guard to all our existing subscribers.Failure to do so,we will assume that the account is not valid. Thank you for your understanding, University of New Mexico Board of Trustees. Helpdest Support Center.
Period:
05 Dec 11 11:30Contact Wireless experiencing intermittent service
Contact wireless has reported that pages may be delayed due to weather conditions. Please check italerts.unm.edu for further updates.
Period:
30 Nov 11 10:39Various Banner Errors
Users have contacted IT and FSM stating that they receiving errors when attempting to print DP-EZ's or when they query forms such as FGIBDST. Errors include, but may not be limited to: Oracle Reports Error (When attempting to print a DP-EZ) FRM-41839: disk I/O error on temporary record buffer...(When accessing indices in FGIBDST) A ticket has been opened with the approprate technical team. This page will be updated when additional information is available.
Period:
24 Jun 11 16:18Compatibility issue between Banner/J-Initiator and Intel I-Core i3, i5, and i7 series processors
A potential compatibility issue has been discovered between Banner/J-Initiator and the video controller built in to the new Intel I-Core i3, i5, and i7 series of processors. The issue entails a screen refresh failure upon a function execution within Banner. A temporary work around has been identified: minimize and then maximize the browser window to force a refresh. Dell and Intel are aware of the problem, and updates will be posted as they become available.
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General Information

None