CNS (Voice and Data) - Status and Information |
Use these links to view a particular IT Alerts section:
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| This page lists current major issues
(those affecting multiple users/buildings). It also provides information on any changes or updates that are in progress and general
notes. For more information about any of these issues, contact
the Support Center at
277-1111 or use the Ask A Question feature at http://fastinfo.unm.edu |
Major Issues | |
| 25 Jul 08 13:56 | NEC DTerm Series i Phone Display Failure - Known Issue UNM is experiencing warranty issues with a number of DTerm Series i phones. If you have purchased a DTerm Series i phone and have problems with the display, please contact CNS at 71111 or via FastInfo to submit a Trouble Ticket and have the device warranty replaced. |
General Information | |
Other News | |
| 10 Nov 09 07:47 | Voice Mail System Maintenance Thursday, November 12 8:00 p.m. Voice Mail Maintenance Thursday, November 12 8:00 p.m. There will be no access to the voice mail system Thursday, November 12 beginnig at 8:00 p.m for 15 minutes while Windows updates are being applied. |
| 27 Oct 09 14:55 | BES Scheduled Maintenance for November 12, 2009 ATTENTION: Due to a planned maintenance outage between 6 pm and 9 pm on November 12th, Blackberry synchronization services for email, calendar and tasklists will be unavailable for approximately 20 minutes. Blackberry devices will otherwise remain functional. If you experience issues after the outage window, please call IT Customer Care at 277-1111 or submit a FastInfo at http://fastinfo.unm.edu. |
| 27 Oct 09 12:15 | Scheduled Maintenance Outage for 11/12 Due to a scheduled maintenance outage the following services will be unavailable from 6 PM to 9 PM 11/12/2009. ********************* Department and Technician web portals. Internal and External access to Pinnacle. ********************** If you have issues accessing these services after the maintenance outage, please call IT Customer Care 277-1111. |
| 07 Oct 09 09:39 | Reported issues for Alltel and Verizon services IT has received reports of multiple types of issues for users on the Alltel and Verizon networks. These issues include needing to dial 1 to make local calls, no service at all, intermittent service, calls crossing over in the middle of calls, delayed call completion and phones in perpetual roaming. There are many potential causes for these problems, and all of the causes originate with Alltel and Verizon and are due to technical issues around their ongoing systems convergence to finalize the Alltel-Verizon merger. Please report all issues to IT Customer Care at 71111 or via FastInfo at http://fastinfo.unm.edu so that we can continue to report the issues to the carriers and troubleshoot them for users. |
| 18 Sep 09 15:29 | Network and VoIP Phone Intermittent Outages **Updated 9/18/09 2:00 PM** Due to a recent infrastructure upgrade the Networking Core has been experiencing some anomalies that are intermittently affecting network connectivity and Voice over Internet Protocol (VoIP) telephones. The network staff is working with the vendors to look deeper into the systems and have made several modifications to the parameters in the core router. Since this is an intermittent issue, we will continue to monitor the system logs and will post updates as they become available. We appreciate your patience and understanding while we work to get to the root cause of this issue. Please note that when the VoIP phones reboot it takes a few minutes for them to initialize and come back on line. If the phone does not come back up in 5-10 minutes please report the service outage to IT Customer Care at 277-1111. |
| 27 Aug 09 11:35 | Intercall Conference Call service - Deceptive Marketing to UNM users There have been recent reports from UNM faculty and staff that conference calling company Intercall has contacted them to change their conference calling numbers and codes. This is a deceptive marketing practice. Intercall is not authorized to do business with the University of New Mexico. Intercall has very high rates compared to UNM's authorized provider, and any contact from Intercall should be ignored. Please disregard any information from Intercall regarding UNM conference calling. |
| 31 Mar 09 15:50 | CNS Work Order Request Forms The Work Order Forms for CNS are currently available at: http://fastinfo.unm.edu/prod/cns/ The CNS Work Order Forms were not included in the FastInfo upgrade and redesign. Therefore, users are advised to go directly to the page above. Please contact CNS Customer Care at 277-1111 or via FastInfo at http://fastinfo.unm.edu with any questions, concerns or support requests. |