Refer to IT Alerts for information and status updates for current planned and unplanned outages.

Production Availability Schedule

Changes to this page are governed by IT Change Management procedures. Scheduled Unavailability subject to Change Moratorium.

Administrative Reporting
ServiceNormal AvailabilityScheduled Unavailability
  Days Time Activity Days Time
MyReports, ODBC (Ad-hoc Reporting) Daily 7 a.m. - 7 p.m. ODSP/MyReports Backups Nightly 7:30 p.m. - 8 p.m.
Data Loads Nightly 11 p.m. - 7 a.m.
Administrative Systems
ServiceNormal AvailabilityScheduled Unavailability
  Days Time Activity Days Time
LoboWeb Daily 24 Hours Routine Maintenance Saturdays 7 p.m. - 8:30 pm
Batch Updates          (data changing) Nightly 7:30 p.m. - 6:30 a.m.
Upgrades & Patches Saturdays - Twice per month 6:30 a.m. - 10:30 a.m.
Finance Operations Saturdays 8 p.m. - 8:30 p.m.
Banner Training (TRN2) M-F 6:30 a.m. - 7 p.m. NA NA NA
LoboMart (B2B) Daily 24 Hours Vendor Maintenance Variable Variable
Cold Backups Nightly MIDNIGHT - 1 a.m.
e~Print Daily 24 Hours Cold Backups Saturdays 7 p.m. - 8 p.m.
Curriculum Workflow Daily 24 Hours Cold Backups Nightly MIDNIGHT - 1 a.m.
eHire, eJobs, ETS, JDE Daily 1 a.m. - 10 p.m. Cold Backups Nightly MIDNIGHT - 1 a.m.
ODSP Backups 10 p.m. - 11 p.m.
Credit-card payments Daily 24 Hours Finance Operations Nightly 9:30 p.m. - 10 p.m.
Routine Maintenance Saturdays 7 p.m. - 8:30 p.m.
Vendor Maintenance 3rd Friday/ month 2 a.m. - 5 a.m.
Computing Services
ServiceNormal AvailabilityScheduled Unavailability
  Days Time Activity Days Time
All Services (see individual service) General System Maintenance Sundays 6 a.m. - NOON (as needed)
Cascade CMS Daily 24 hours Routine Maintenance Wednesdays 5:00 p.m. - 6:00 p.m. (as needed)
Routine Maintenance Saturdays 7:00 a.m. - 8:00 a.m. (as needed)
IT Hosted Websites & Applications Daily 24 hours General System Maintenance Saturdays 6 p.m. - 7 p.m. (as needed)
Routine Maintenance Wednesdays 6 a.m. - 7 a.m. (as needed)
Routine Maintenance 27th of each month 3:15 a.m. - 3:45 a.m. (cPanel only)
myUNM Daily 24 hours General System Maintenance Wednesdays 5 a.m. - 8 a.m. (as needed)
Routine Maintenance Sundays 3:45 a.m. - 4:00 a.m.
Student Account Suite (Touchnet) Daily 24 hours Routine Maintenance Fridays 1 a.m. - 5 a.m.
UNM Learn Daily 24 hours Cold Backups Saturdays 4:30 a.m. - 5:30 a.m.
Routine Maintenance Saturdays 5:30 a.m. - 2 p.m. (as needed)
Hosted Windows Servers Daily 24 hours Updates Released (reboot may occur) *Wednesday - Saturday, 2nd week of each month 3 a.m. - 4 a.m.

*Does not apply to servers with customized WSUS policies that are configured to restart manually

Networking
ServiceNormal AvailabilityScheduled Unavailability
  Days Time Activity Days Time
Wired Network Daily 24 Hours Routine Maintenance Mon - Fri 5 a.m. - 7 a.m. (as needed)
Wireless Network Daily 24 hours Routine Maintenance Mon - Fri 5 a.m. - 7 a.m. (as needed)
Support
ServiceNormal AvailabilityScheduled Unavailability
  Days Time Activity Days Time
FastInfo Self-Service Daily 24 Hours Cold Backups Nightly MIDNIGHT - 1 a.m.
Help.UNM Self-Service Daily 24 Hours Routine OS Updates 4th Sunday of each Month 6 a.m. - 10 a.m.
Voice Services
ServiceNormal AvailabilityScheduled Unavailability
  Days Time Activity Days Times
Voice Services (including Phones, Voicemail, Auto Attendants, and related products) Daily 24 hours Routine Maintenance

Mon - Fri

Thurs

6 p.m. - 10 p.m. (as needed)

6 a.m. - 8 a.m.
(as needed)

Billing Departmental Webportal Daily 24 hours Routine Maintenance 2nd and 4th Thursdays 6 p.m. - 9 p.m. (as needed)
Pinnacle Technician Web Portal Daily 24 hours Routine Maintenance 2nd and 4th Thursdays 6 p.m. - 9 p.m. (as needed)
Workstations
ServiceNormal AvailabilityScheduled Unavailability
  Days Time Activity Days Time
Windows Workstations Daily 24 Hours Updates Released (Reboot may be required after updates install) Third Tuesday of each Month by 5 p.m.

Updated September 2016