• UNM
• »Information Technologies
• »Production Availability

Production Availability Schedule

Changes to this page are governed by IT Change Management procedures.

Administrative Reporting

Service	Normal Availability		Scheduled Unavailability
	Days	Time	Activity	Days	Time
Hyperion, ODBC (Ad-hoc Reporting)	Daily	7 a.m. - 7 p.m.	ODSP/Hyperion Backups	Nightly	7:30 p.m. - 8 p.m.
			Data Loads	Nightly	11 p.m. - 7 a.m.

Administrative Systems

Service	Normal Availability		Scheduled Unavailability
	Days	Time	Activity	Days	Time
LoboWeb	Daily	24 Hours	Routine Maintenance	Saturdays	7 p.m. - 8:30 pm
Banner (INB) and related services: Internet Native Banner, BDMS - Xtender (scanned documents), Banner INTG (Troubleshooting), DARS (eProgress), Authorizations (BAR), UNM Space Management (FAMIS)(NOTE: Nightly batch updates and Finance Operations do not affect UNM Space Management)	Daily	24 Hours	Cold Backups	Saturdays	7 p.m. - 8 p.m.
			Batch Updates          (data changing)	Nightly	7:30 p.m. - 6:30 a.m.
			Upgrades & Patches	Saturdays - Twice per month	6:30 a.m. - 10:30 a.m.
			Finance Operations	Saturdays	8 p.m. - 8:30 p.m.
Banner Training (TRN2)	M-F	6:30 a.m. - 7 p.m.	NA	NA	NA
LoboMart (B2B)	Daily	24 Hours	Vendor Maintenance	Variable	Variable
			Cold Backups	Nightly	MIDNIGHT - 1 a.m.
e~Print	Daily	24 Hours	Cold Backups	Saturdays	7 p.m. - 8 p.m.
Curriculum Workflow	Daily	24 Hours	Cold Backups	Nightly	MIDNIGHT - 1 a.m.
eHire, eJobs, ETS, JDE	Daily	1 a.m. - 10 p.m.	Cold Backups	Nightly	MIDNIGHT - 1 a.m.
			ODSP Backups		10 p.m. - 11 p.m.
Credit-card payments	Daily	24 Hours	Finance Operations	Nightly	9:30 p.m. - 10 p.m.
			Routine Maintenance	Saturdays	7 p.m. - 8:30 p.m.
			Vendor Maintenance	3rd Friday/ month	2 a.m. - 5 a.m.

Computing Services

Service	Normal Availability		Scheduled Unavailability
	Days	Time	Activity	Days	Time
All Services	(see individual service)		General System Maintenance	Sundays	6 a.m. - NOON (as needed)
GroupWise (Calendar, E-Mail, Instant Messenger)	Daily	24 hours	General System Maintenance	2nd & 4th Sundays	6 a.m. - NOON (as needed)
IT Website & Applications	Daily	24 hours	General System Maintenance	Saturdays	6 p.m. - 7 p.m. (as needed)
			Routine Maintenance	Wednesdays	6 a.m. - 7 a.m. (as needed)
myUNM Portal	Daily	24 hours	Cold Backups	Nightly	2 a.m. - 3 a.m.
Student Account Suite (Touchnet)	Daily	24 hours	Routine Maintenance	Fridays	1 a.m. - 5 a.m.
UNM Learn	Daily	24 hours	Cold Backups	Daily	4:30 a.m. - 5:30 a.m.
			Routine Maintenance	Saturdays	5:30 a.m. - NOON (as needed)
WebCT (Vista)	Daily	24 hours	Cold Backups	Daily	4:30 a.m. - 5:30 a.m.
			Routine Maintenance	Saturdays	5:30 a.m. - NOON (as needed)

Networking

Service	Normal Availability		Scheduled Unavailability
	Days	Time	Activity	Days	Time
Wired Network	Daily	24 Hours	Routine Maintenance	Mon - Fri	5 a.m. - 7 a.m. (as needed)
Wireless Network	Daily	24 hours	Routine Maintenance	Mon - Fri	5 a.m. - 7 a.m. (as needed)

Support

Service	Normal Availability		Scheduled Unavailability
	Days	Time	Activity	Days	Time
FastInfo Chat	Mon - Fri	8 a.m. - 5 p.m.	NA	NA	NA
FastInfo Self-Service	Daily	24 Hours	Cold Backups	Nightly	MIDNIGHT - 1 a.m.

Voice Services

Service	Normal Availability		Scheduled Unavailability
	Days	Time	Activity	Days	Times
Phone Service	Daily	24 hours	Routine Maintenance	Tuesdays Thursdays Fridays	6 p.m. - 10 p.m. (as needed) 6 a.m. - 8 a.m. (as needed) 6 p.m. - 10 p.m. (as needed)
Voice Mail	Daily	24 hours	Routine Maintenance	2nd and 4th Thursdays	8 p.m. - 11 p.m. (as needed)
Voice Mail Auto Attendants	Daily	24 hours	Routine Maintenance	2nd and 4th Thursdays	8 p.m. - 11 p.m. (as needed)
Black Berry Sync Service to GroupWise	Daily	24 hours	Routine Maintenance	Every Tuesday	8 p.m. - MIDNIGHT (as needed)
Billing Departmental Webportal	Daily	24 hours	Routine Maintenance	2nd and 4th Thursdays	6 p.m. - 9 p.m. (as needed)
Pinnacle Technician Web Portal	Daily	24 hours	Routine Maintenance	2nd and 4th Thursdays	6 p.m. - 9 p.m. (as needed)

Updated January 2013