IT Dashboard 2011

To enable UNM to deliver on its core education, research, clinical and administrative missions, to respond to audit findings and to keep UNM IT current with industry standards and best practices, the following initiatives are underway in IT this fiscal year. Many of the key objectives below consist of projects with milestones that will extend into future years. In a constrained economic climate, IT can be counted on to bring excellent return on investment. Jump to IT projects aligned with UNM President Schmidly's Goals.

Key:
Not Started (NS)
Pending
Paused
Some Progress
Good Progress
Achieved

1. Formalize alignment requirements for IT resources within the complex and changing environment of higher education, with a focus on online instructional delivery and learning, classroom modernization, research computing, and hybrid delivery methods of instruction.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Define & Deploy Faculty Toolkit 1.0
Good
Good
Good
Good
Good
Web Content Management Pilot
Achieved
       
Campus software licensing program
Some
Good
Good
Good
Good
 
2. Plan and inventory campus network infrastructure (campus telecommunications closet and fiber/copper plant) to allow for baseline services, and academic high performance service delivery.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Upgrade to Voice over Internet Protocol (VoIP) in 11% of voice network
Good
Good
Good
Good
Achieved
Articulate a strategic plan for the UNM network
Some
Good
Good
Good
Good
Strengthen campus wired & wireless
Good
Good
Good
Good
Good
 
3. Align IT funding levels with strategic direction for academics, research, and production needs.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Completion of FY 10 and FY 11 budgets distributed by current service model.
Some
Paused
Achieved
   
Summarization of targeted funding sources for central IT support.
NS
NS
Some
Good
Good
 
4. Identify & support staff training & career ladders to meet articulated technology requirements pertaining to software development and long-term hardware deployments (cloud computing).
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Deliver a plan for required Manager training.
NS
NS
Good
Good
Some
Complete the IT skills matrix.
Some
Some
Some
Some
Some
 
5. Deploy and expand IT data centers, co-location sites, and off-campus data centers (business continuity, co-location, and disaster recovery).
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Finalize contract for appropriate site for the UNM Data Center.
Good
Good
Good
Good
Some
Finalize & execute the plan to vacate Building 153.
Some
Good
Some
Some
Paused
Present options to deploy on-demand, self-configured, authenticated use of virtual computing services.
NS
NS
NS
NS
Some
Document Disaster Recovery (DR) and Business Continuity strategies.
Achieved
       
Develop UNM server consolidation plan Cloud Services).
NS
NS
Some
Some
Some
Complete a total of at least 40 migrations to Active Directory.
Good
Good
Good
Good
Good
 
6. Formalize strategic partnerships – such as with the Health Sciences Center (HSC), University Hospital (UH), UNM Information Technologies (IT), local and federal governments, federal research labs, local phone companies — in support of UNM's research and instruction missions.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Completed Memos Of Understanding (MOUs) for licensing with HSC
Some
Some
Good
Good
Good
Increased networking revenue by establishing strategic partnerships with Albuquerque startups
NS
Some
Some
Some
Some
IT Security Startup Business Plan
NS
Some
Some
Good
Some
IT Statewide Enterprise Resource Planning (ERP) Services Business Plan
NS
Good
Good
Some
Some
 
7. Expand regional research and networking collaborations to support UNM's academic and economic development objectives and obligations.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Increase service delivery to UNM: 40 Gigabit (GB) shared National Lamda Rail (NLR); 30 GB shared Internet 2 (I2); 10 GB western ring; Shared Argon/NLR
Good
Good
Good
Good
Good
Facilitate Rural Healthcare Broadband network with HSC Telehealth
Good
Good
Good
Good
Good
Expand Core research capacity
Good
Good
Good
Good
Good
 
8. Assess and improve UNM's security portfolio in support of academics.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
IT Security Roadmap against International Organization for Standardization (ISO) 27002 Standard, and plan to address risk.
NS
Some
Some
Some
Good
 
9. Develop and implement well-coordinated IT/Capital Projects initiatives to include emerging technologies and Americans with Disabilities Act (ADA) 506 & 508 compliance.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Develop and implement well-coordinated IT/Capital Projects initiatives to include emerging technologies and ADA 506 & 508 compliance.
Some
Some
Good
Good
Good
 
10. Assess and improve UNM's security, especially pertaining to the UNM data network, Banner security, and emergency response capacity.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Improve UNM Network Security.
Good
Paused
Good
Good
Some
Execute and complete projects related to Banner audit findings.
Good
Good
Good
Good
Achieved
Identity Management services for University, ERP and related systems.
Some
Good
Good
Good
Some
Penetration Tests: Internal and External of central IT services.
Some
Good
Good
Good
Some
 
11. Improve administrative efficiencies, especially pertaining to reporting, enrollment management, and office productivity infrastructure and software suite.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Define and publish (web) the project prioritization process.
Achieved
       
Define & Publish a Single Project list.
Good
Good
Good
Good
Good
Define Baseline ERP Services list.
Good
Good
Good
Good
Good
Establish ERP Governance.
Good
Good
Good
Good
Good
Data Warehousing to facilitate reporting.
Good
Good
Good
Good
Good
 
12. Attain a new level of customer service involving IT support centers and cross-university collaboration.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Rollout of Information Technology Service Management (ITSM) tool for IT, Health Science Center (HSC), University Hospital (UH) and two branch campuses.
Some
Good
Good
Good
Good
Plan for virtual and satellite support sites.
Some
Some
Some
Some
Some
Plan for improved Tier 2 support for department IT staff.
Some
Good
Good
Good
Good
Improve & consolidate the IT Support Centers.
Good
Good
Good
Good
Achieved
Establish internal processes for better service delivery.
Good
Good
Some
Good
Good
Reinforce platform standards, integration and management.
Good
Good
Good
Some
Good
 
unm logo The following projects align with UNM President Schmidly's Goals for 2010 - 2011
3.5 - Form a student-centric task force to explore and address challenges faced by students in three key areas:
a) Course access and availability to ensure on-time track to graduation
b) Access to computers
c) Printing cababilities
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Expand student computing services to include printing from laptops
Good
Good
Good
Good
Good
Deploy on-demand, authenticated, self-configured virtual IT computing services to students
Good
Some
Some
Some
Some
 
13.1 - Employ "Rapid Design" methodology to design and implement system-wide improvements of UNM's information technology processes, services, tools, and infrastructure with focus on efficiency, productivity, and cost containment.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Approved Scope
Some
Pending
Pending
Pending
Pending
Shared Services model
NS
Pending
Some
Achieved
 
IT Consolidation Approach
NS
Pending
Pending
Pending
Pending
Three-Year Implementation Plan
NS
Pending
Pending
Pending
Pending
Cost Containment Workshop Phase 1
NS
Good
Achieved
   
 
13.2 - Create statewide access to UNM courses, programs, and services by building 2+2 partnerships with branches and community colleges through Extended University Distance Education programs and services.
 
OCT '10
JAN '11
MAR '11
MAY '11
AUG '11
Resolve NetID and identity issues with HSC entities
Good
Good
Some
Some
Good
Define and launch the Federated Identity project for the State
NS
NS
Some
Some
Some