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IT Dashboard 2013

IT continually receives input and feedback on our projects and services from our primary campus stakeholders, UNM's faculty, staff and students.

The IT dashboard this year is grouped into areas of strategic focus that align with these customer groups. The deliverables identified in the dashboard do not represent all projects in IT, nor the work supporting all IT services provided. The deliverables also may only be milestones in longer-range projects that extend beyond this fiscal year.

The projects are identified by IT Director because they support critical success factors in improving IT services to these constituent groups. The Directors can be contacted for supplementary information on these, and other projects and services delivered by IT.

President Frank has identified Enterprise Email, Calendar and Messaging, and a single UNM Identity as the highest IT priority endeavor. For more information about this multi-year initiative see the Email pages of the Initiatives section. The Main Campus project to convert Webmail and GroupWise users to LoboMail is listed below in section #3.

Key:

Not Started (NS) / Stopped

Some Progress

Good Progress

Achieved

Priority Endeavor	Target Date	Measures of Success	JUL '12	OCT '12	JAN '13	APR '13	Director
UNM Single Identity and Enterprise Email	2014	Single UNM digital identity and UNM-wide use of LoboMail.	Some	Good	Good	Good

1. Infrastructure and Services in Direct Support of Learning	Target Date	Measures of Success	JUL '12	OCT '12	JAN '13	APR '13	Director
Computer Pod & Lectern Automation	May '13	Usage reports on 700+ IT managed computers.	Good	Good	Some	Good	Gerety
Main Campus Wireless Uplift	Mar '13	Replace all APs & add more.	Good	Good	Achieved		Sullo
UNM on iTunesU - Phase 1	Aug '12	Event, public lectures available.	Good	Achieved			Gerety
Document Academic Technology Ecosystem	Oct '12	Report to EVPs.	Good	Good	Achieved		Gerety
Implement authenticated student "social media"	Aug '13	Available standalone.	Good	Good	Good	Good	Gerety
Print credits provision automation	Aug '13	Done by Spring Semester.	Good	Good	Some	Some	Gerety
Final Design Student E-Stop v.1 (Student Centered Web)	Apr '13	Announce to incoming freshmen April '13, production over summer.	Some	Good	Good	Good	Gerety
Define alternative tech support models for students using IT services	Oct '12	Student consultants reoriented to Customer Support.	Good	Good	Achieved		Gerety
Deliver MS Office & Adobe discounts for students	Aug '13	Available on web.	Some	Some	Good	Some	Gerety
Student survey results published	Dec '12	Published on web.	Good	Good	Achieved		McGuire
2. Infrastructure and Services Strategically Aligned with the Academic Enterprise: Instruction & Research	Target Date	Measures of Success	JUL '12	OCT '12	JAN '13	APR '13	Director
Review and select enterprise Advising Solution	Aug '12	Contract signed.	Good	Achieved			Arruti
Review and select enterprise Degree Audit solution	Apr '13	Contract signed.	Good	Good	Good	Good	Arruti
Campus core network redesign	Oct '12	Final Document.	Good	Good	Achieved		Sullo
Faculty tech resource directory published and maintained for enterprise services	Dec '13	Web tech resource directory published for faculty.	Some	Some	Some	Good	Gerety
Identify enterprise software that supports academic integrity	Dec '12	Publish process for faculty engagement, decision-making & selection criteria.	Some	Good	Achieved		Gerety
Implement iTunesU submission channel for academic, research, and public service content	Mar '13	100 submissions.	Good	Good	Good	Achieved	Gerety
Collaborative classroom support in place	May '13	Five or fewer incidents/month due to workstation or network in 60 classrooms.	Some	Good	Good	Good	Gerety
Define video services for faculty	Dec '13	Publish on web.	Some	Some	Some	Some	Gerety
Define, vet, and plan instructor course evaluation process	May '13	Publish on web.	Good	Some	Some	Good	Gerety
Faculty technology survey	May '13	Results on web.	Good	Good	Good	Good	McGuire
Cyberinfrastructure Day	Sep '12	Positive evaluation and at least 2 resulting collaborations.	Good	Good	Achieved		Gerety
3. Services for the University workplace	Target Date	Measures of Success	JUL '12	OCT '12	JAN '13	APR '13	Director
Implement LoboMail and calendaring solution	Dec '12	% of accounts migrated and activated.	Good	Good	Achieved		Arruti
Network Edge switch final phase	Sep '12	100% complete.	Good	Achieved			Sullo
Transition to VoIP Phase 1	Oct '12	Deploy new VoIP solution.	Some	Good	Achieved		Sullo
Data Center network refresh	Mar '13	Funded and executed.	Good	Good	Achieved		Sullo
Continue sponsoring Tech Days	Jul '12	Increase participation/attendance by 5% annually.	Achieved				Gerety
myreports.unm - Hyperion Replacement	Aug '13	75% of all core office & department reports converted.	Good	Good	Good	Some	Arruti
4. Services provided to external and direct IT customers	Target Date	Measures of Success	JUL '12	OCT '12	JAN '13	APR '13	Director
Implement LoboTime, time and leave reporting	Apr '13	Production service.	Good	Good	Good	Good	Arruti
Pilot new customer support service for new student housing	Dec '12	Serve minimum of 8 students a day.	Good	Some	Achieved		Martinez
Define baseline services provided by Customer Support Services	Dec '12	Services are accessible, information is accurate, maintain 70% first contact resolution.	Good	Some	Some	Achieved	Martinez
Gallup Network Infrastructure Project	Jul '13	Implementation on schedule.	Good	Good	Good	Good	Sullo
VM Services and backup for Gallup	Jul '12	As defined. New effort to support all branches.	Good	Good	Achieved		Pietrewicz
5. University IT Decision Making: Governance, Leadership, and Management Process	Target Date	Measures of Success	JUL '12	OCT '12	JAN '13	APR '13	Director
Implement Sunshine, UNM's Tranparency Portal	Sep '12	Delivered as planned.	Good	Achieved			Arruti
Service Portfolio Management	Apr '13	New Service Catalog.	Good	Some	Some	Good	Martinez
Review IT Governance Policy and Groups	Jul '13	Memberships, policy reviewed with executive leadership, web updated.	Good	Good	Some	Good	McGuire
Define an academic technology governance structure	May '13	Publish on web.	Some	Some	Some	Good	Gerety
Single list of IT projects, evaluated for risk & alignment	Jul '13	80% of charters posted.	Some	Some	Some	Some	Gerety
IT improves performance as a quality organization	Jun '13	Application Submission.	Some	Some	Some	Good	McGuire
Develop & vet a 5-year IT capital plan	Mar '13	Publish on web.	Some	Some	Good	Good	Gerety