Information Technologies keeps only a limited GroupWise backup for system recovery purposes. While it is possible to recover data for individuals, it is extremely time consuming, resource intensive and costly. IT cannot honor email recovery requests from individuals on our GroupWise system unless it can be proven that the lost information will have significant impact on University business and cannot be recovered in any other manner.
E-mail systems should not be relied on to be a document storage system. GroupWise client software has several backup and archiving options that allow you to easily manage those functions on your own desktop computer or local network directories. If you require reliable e-mail, calendar and contact data retention, familiarize yourself with GroupWise's Trash management and Archive options. See the GroupWise Client Users Guide and FastInfo for information and instructions.
The IT GroupWise system has been designed to preserve your @unm.edu email address. As a result, e-mail sent by an IT or Salud GroupWise user will automatically go the recipient's GroupWise mailbox, not the main UNM Inbox. Consequently, if you are using IT GroupWise, you must decide if you will receive your email in GroupWise (Opt-In), or have your GroupWise e-mail and appointment information forwarded out of GroupWise to your UNM Inbox (Opt-Out). Because GroupWise e-mail is tightly integrated with other GroupWise functions, we recommend that you Opt-In and use GroupWise for your e-mail. If you choose to take no action, then you will have to check your GroupWise mail and UNM Inbox for e-mail.
Like most computer software, Groupwise has its own "built-in" Help. Access GroupWise's Help Topics from the Help menu or, press the F1 key. GroupWise Help includes: A searchable index of GroupWise features, a User's Guide (Novell's GroupWise Web-based documentation), and Training and Tutorial CBTs.
You can find answers for most questions and trouble-shooting tips about GroupWise in FastInfo.
Having trouble logging in to Groupwise at home? FastInfo can help.