IT - Service Catalog
Computer Support
Overview
Support services are offered to UNM staff, faculty, and departments for UNM owned systems which meet the hardware and software standards criteria. Warranty hardware repair and support for standard Dell and Apple systems is provided free-of-charge at the IT Hardware Maintenance office. Onsite repair and support is available for a fee. Software support is provided free-of-charge for the IT selected software applications. Support is limited to operational functionality issues and does not include in-depth application support.
Getting Started
Contact Hardware Maintenance, 277.8098. Contact the IT Software Distribution department to obtain UNM licensed software, 505.277.8122. Windows Software Apple Software Software Distribution sells only to UNM Departments through Purchase Requistions (PRs) or Index Numbers. Hardware Maintenance provides services for most campus contract purchases for Dell and Apple computers. http://it.unm.edu/security/antivirus.html
Fees
Hourly rate of $65.00 will apply. Data and applications can be transferred between workstations with PC Mover for an hourly labor fee of $65. per hour, up to three (3) hours maximum charge. Please have a Purchase Requisition number at the time of service request.
Key Features
Call record (?),
The following support options are available:
Hardware support for computers and peripherals.
Software support for imaging and installation.
How to Get Support
Find answers to frequently-asked-questions (FAQs) at FastInfo. Training can be obtained from the sources listed on this page or information at links to pages cited above. Go to Help.UNM to enter a ticket for this service, or call the IT Service Desk at (505) 277-5757 for more support.