UNM Information Technologies (IT)

IT Support

Requesting Support
Student Employment

The Information Technologies Support Center provides help and assistance to UNM faculty, staff and students on the Main and South Campuses for networking or computer-related issues. You may also contact the IT Support Center if you are not sure where to go for help with an issue, regardless of your location.

Hours:

  • Walk-in hours: 8 a.m. to 5 p.m. Monday through Friday, year 'round (except Holidays)

For support on other campuses and at UNM branches, contact the appropriate help desk, below:

Main/South Campus IT Support Center: Telephone assistance available Monday through Friday, from 6:30 a.m. to 7 p.m.; Saturday and Sunday, from 10 a.m. to 7 p.m. at 277.4848, or use Ask A Question in FastInfo
Residence Halls ResNet: call 277.9221
HSC HSC Help Desk: call 272.1694, or email helpdesk@salud.unm.edu
UNM Hospital UNMH Help Desk: call 272.3282, or email uhhelpdesk@salud.unm.edu
Branch Campuses Gallup: (505) 863.7678
Taos: (575) 737.2646
Valencia: (505) 925.8911
All Other Locations IT Support Center: Telephone assistance available Monday through Friday, from 6:30 a.m. to 7 p.m., call 277.4848, or use Ask A Question in FastInfo

 

Requesting Support

There are several ways to get help from the IT Support Center:

Search FastInfo First

Before contacting the Support Center, search the FastInfo knowledge base to see if IT staff has already answered your question. FastInfo is available 24 hours a day, seven days a week from wherever you have Internet access.

To search the FastInfo knowledge base now, enter your search term(s) below and click Search:

Ask A Question

If you don’t find the answer to your question in the FastInfo knowledgebase, you can submit your question on the FastInfo Ask A Question page.

The question will be forwarded to a IT analyst who will respond within one business day.  You can track the progress of your request from the My Info page.

Initiate a Live Chat

You may chat live with an IT computer specialist, Monday through Friday, 8 a.m. to 5 p.m. Make sure you select Computing as the category when requesting assistance, so that you will be routed to the correct specialist. You can also initiate a live chat from FastInfo.

Request a Callback

Complete the Callback Form to have an IT specialist call you back.

Telephone the Support Center

You may telephone the IT Support Center at 277.4848, from 6:30 a.m. to 7 p.m., Monday through Friday; Saturday and Sunday, from 10 a.m. to 7 pm. For emergency support outside normal hours, call 277.4646. (Note: emergency calls will only be accepted if a department, building or other large population is affected by the problem. For general questions, please submit a question or callback request through FastInfo.)

Visit the Support Center

If you prefer, you may visit the IT Support Center, Room 1005A, at 2701 Campus Blvd. It is located next to the parking structure, opposite La Posada. Walk-in hours: 8 a.m. to 5 p.m., Monday through Friday, year 'round (except Holidays).

Student Employment

The IT Support Center relies on student employees to help answer the telephones and respond to questions submitted through FastInfo. Openings for student employment are advertised at the Student Employment website.

You can also download a Student Employment Application Form, complete it, and return it to the IT Support Center,  Room 1005A, 2701 Campus Blvd.