IT CSS Service Desk

The IT Service Desk is the University's central support organization for IT services and computer-related issues.


  • Call us at (505) 277-5757 (See hours of operation)
  • To report emergency, unplanned outages that occur after hours choose option #3. This will allow you to leave a message for on-call staff. Please check the IT Availability Schedule and IT Alerts websites before calling.


Help.UNM is UNM's central online help request system. Submit requests for assistance and track the status of tickets submitted.

Self Help Options

In Person Support

NetID and Password Changes

For your security, the IT Service Desk offers NetID and Password changes on a walk-in basis at 2701 Campus Blvd NE.  Hours are from 8 a.m. to 5 p.m., Monday through Friday (except Holidays).

Laptop Support

Troubleshooting and technical support for laptops is available at the Lobo BrainBar.

  • Support for personal laptops for persons with any UNM affiliation is available.
  • Support is also available for mobile devices and tablets

More Support Options at UNM