Go to Help.UNM

Help.UNM is available for faculty, staff, and students of University of New Mexico, to submit requests for service or assistance, and to track the status of incident tickets submitted.

Using the System

Users can access the system by going to You will be required to authenticate with your UNM NetID and your password.

  1. In the upper right corner of the displayed page, click on "Click to login." click to login help portal image

  2. At the Sign-in box that appears, in the User Name field, enter you NetID.

  3. In the Password field, enter your password, and click Sign-in.

When you are logged in, you will be able to create a New Request, View Open requests, and View Closed requests you've made in Help.UNM. The Help.UNM page includes links to a list of current IT problems, and a list of top requested articles from the Help.UNM knowledge base. If you have problems logging in, or other questions about using Help.UNM, contact the IT CSS Service Desk.