UNM Information Technologies (IT)

Wireless network FAQ

What you should do first, if you can't connect to the wireless network.

  • Confirm that your operating system has the most current updates and drivers installed.

Security and Authentication issues

  • If you attempt to connect to Lobo-Sec from a secure Web page, the automated redirect to the wireless authentication page will fail. For example, if your home page is https://my.unm.edu, you will not be redirected to the wireless authentication page. This applies to any URL that begins with https. You may remove the "s" and the page should resolve to the correct https URL after you are connected to Lobo-Sec. If you have specified a home page for your browser that begins http, you will not have a problem with the automated redirect.

  • If you use Lobo-Sec (providing your hardware supports WPA), you will need to complete additional configuration steps. Windows XP SP2 and Mac OS 10.3 and newer provide the ability to configure WPA-PSK with the operating system and no additional utility or software is needed.

  • If you use a Windows operating system lower than Windows XP SP2 consider upgrading, otherwise, consider using the Lobo-Wifi connection.

  • If you use a Macintosh OS lower than Mac OS 10.3 consider upgrading, otherwise, consider using the Lobo-WiFi connection.

  • If you use an operating system older than Windows XP SP2 or Mac OS 10.3, and if your wireless card does not include a utility to configure WPA-PSK, a third party client will need to be installed to complete the configuration (if available). Check with your vendor for more information.

  • If you use a Windows operating system other than Windows XP SP2, and if the manufacturer of your wireless card does not provide a utility to configure and provide WPA/WPA-PSK support, you may be able to use third-party software, such as Funk Software's Odyssey Client for Windows.

  • Some clients that are installed with your wireless drivers such as Cisco and Intel have utilities that manage the wireless network card and may need to be configured manually to see the new wireless connections or allow Windows to manage your wireless network card and services.

Windows specific

  • If your device (usually newer devices) refuses to connect to the wireless network, try releasing, renewing and flushing the network connection. On Windows laptops go to Start> Run, type cmd and press <Enter>. In the Command window at the C:\ prompt, type ipconfig /release and press <Enter> then type ipconfig /renew and press <Enter> and finally, type ipconfig /flushdns and press <Enter>.

Session Timeout

  • The session time out is 10 hours. If you are disconnected from the wireless network, you may need to re-launch your Web browser and re-authenticate with your NetID and password.