To ensure continued security UNM IT is performing maintenance on the voice mail system Tuesday, April 16th beginning at 6:00 pm. During the three hour window the voice mail system will be intermittently unavailable.

If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.

To improve our account security posture and align with industry best practices, UNM IT will begin to require a secure password reset (in line) when Microsoft determines a user's risk level is High. The new policy will be fully enforced starting Tuesday, April 16.

After enforcement, "high risk" users will be required to perform a secure password reset prior to accessing UNM resources. Multifactor authentication will be required before the user can create a new password. The reset process occurs seamlessly as part of the login flow (no need to contact the UNM IT Service desk, unless you experience issues with the in line reset process).

The indicators that contribute to users being flagged as "high risk" include:

Indicators used to identify High risk users:
Anomalous user activity
Leaked credentials
Microsoft Entra threat intelligence
Possible attempt to access Primary Refresh Token (PRT)
Suspicious API traffic
Suspicious sending patterns
User reported suspicious activity

Since there are many users with existing High risk detections, several (~100-200) users will be prompted to reset their passwords when the policy is enforced. Once the backlog is addressed, we estimate no more than 8-12 users per day will be required to reset their passwords due to risk.

Thank you for your patience and understanding as we work to improve our security posture and empower users to self-remediate risk without contacting the UNM IT Service Desk.

We are updating the integration with Streamlyne that manages user accounts to now include the automation of user permissions as well. There will be a system outage during the switch over that we expect to last 24 hours. This will occur on 4/20/2024 starting at 6PM and we expect the system to be available again on 4/21/2024 6PM

To ensure adherence to the vendor's release schedule and to maintain adherence to Federal regulations, UNM IT is upgrading the Banner Financial Aid modules on Saturday, April 20th, 2024, starting at 5:00 am and ending at 8:00am.

The following services will be unavailable during the upgrade:

- Apex Banner & Apex ODS
- AppWorx
- Banner 9 Forms and Self-Service
- Banner INB
- Boomi
- business.unm.edu (RRT)
- ePrint
- LoboWeb
- MyUNM (Users will be able to login, but not access "channels")
- ODS IA Admin
- Pinnacle
- police.unm.edu
- Xtender

Please contact UNM IT at (505) 277-5757 with any questions.

To ensure continued supportability, UNM IT is making backend changes to NetID.unm.edu on Tuesday, April 23 between 4:00 PM and 5:00 PM.

No outage or impact is expected, although if possible, we recommend you avoid using netid.unm.edu during the change window.

In very rare cases, users may need to re-login to netid.unm.edu (at most once) during the change window.

Thank you for your patience and understanding as we work to improve our services.

To ensure continued support and maintenance for our campus and HSC sites, we will be updating the Cascade site to a newer version. There will be an outage affecting Cascade, but will not impact UNM's published sites such as www.unm.edu.

If you have any questions or concerns, please call the IT service desk at (505) 277-5757

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 04/28, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2024-04

The following services will be intermittently unavailable during the outage window:

AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
IdentityIQ (NetID.unm.edu)
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").

When accessing UNM services, some users (less than 10 per day) may receive an "Update your password" message with the text "Since someone else may have access to your account, you need to choose a new password. Don't use the same password that you use for other sites."

Example image of message.

The new message is normal and is the product of Microsoft and UNM's evolving security posture.

Please follow the instructions to reset your UNM password if you are prompted. If you encounter strange behavior (i.e. you are prompted to reset your password more than once, your reset password does not work across all UNM systems, etc.), please let us know using the contact information below.

For further assistance, please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757.