Service Level Agreements
A Service Level Agreement (SLA) documents IT's services-based focus on our commitment to our customers.
Information Technologies commits to -
- Document and publish technology services IT provides
- Provide predictable levels of availability, response, and service maintenance
- Document our responsibilities as a service provider and of customers receiving services
- Document processes for receiving services
The Service Level Agreements (SLAs) listed below represent the final versions submitted to Senior Leadership for review.
Enterprise SLAs
Click to view PDF in browser, or right-click to Download. See SLA title page for Version (revision) Date(s).
Core System Aquisition, Managment, and Development
Data Center, Colocation Services
IT Vendor Relationship Management
Identity Management (IDM), Active Directory
IDM, Central Authentication Service (CAS)
Mobile Applicaton Distribution
Network, Domain Name Services (DNS)
Supplemental SLAs
Click to view PDF in browser, or right-click to Download. See SLA title page for Version (revision) Date(s).