Service Level Agreements

Service Level Agreements

A Service Level Agreement (SLA) documents IT's services-based focus on our commitment to our customers.

Information Technologies commits to -

  • Document and publish technology services IT provides
  • Provide predictable levels of availability, response, and service maintenance
  • Document our responsibilities as a service provider and of customers receiving services
  • Document processes for receiving services

Please view all our Services

The Service Level Agreements (SLAs) listed below represent the final versions submitted to Senior Leadership for review.

Enterprise SLAs

Click to view PDF in browser, or right-click to Download. See SLA title page for Version (revision) Date(s). 

A-Z Department Listing

Core System Aquisition, Managment, and Development 

Data Center, Backup Services

Data Center, Colocation Services

Data Center, Database Hosting

Data Center, LoboCloud

Email and Calendaring

External Vendor

IT Vendor Relationship Management

Identity Management (IDM), Active Directory

IDM, Central Authentication Service (CAS)

IDM, NetID

LoboAlerts

Master Hardware Contracts

Mobile Applicaton Distribution

Mobile Device Services 

Network Access

Network, Domain Name Services (DNS)

Network Management

Security Assessment

Security Incident Response

Service Desk

Software Distribution

Telephone Services

Supplemental SLAs

Click to view PDF in browser, or right-click to Download. See SLA title page for Version (revision) Date(s). 

Department Web Hosting 

Digital Signage