Current IT Alerts

UPDATED 05/21/13 4:54 Service Restored. Archives full - cleared out, will check into root cause.

Learn is reporting that users are unable to connect. They are getting a DB error caused by a
java sql exception. Technicians have been alerted and are working to restore the service.
Updates will be posted on ITAlerts as they become available."

Period: Tuesday, 05/21/13 3:50pm - 4:54pm

To ensure service continuity, on Wednesday, 6/5/2013, from 7-8 am, network switch upgrade and new install work will be performed in the Social Sciences Building (Building 78). The third floor of the Social Sciences building will experience wired and wireless network unavailability while the work is being completed."

Period: Wednesday, 6/5/2013, 7-8 am

To ensure service continuity, on Thursday, 6/6/2013, from 7-8 am, network switch upgrade and new install work will be performed in the west wing of Building 337 (Sandia National Labs Advanced Materials Lab at 1001 University Blvd). During this time wired and wireless network connectivity will be unavailable. "

Period: Thursday, 6/6/2013, 7-8 am

To improve performance and strengthen parts of the VM Windows infrastructure, IT will upgrade several Windows Virtual servers starting Saturday, 6/8/2013 at 9pm. The work is expected to be done by Sunday, 6/9/2013 at 5pm.

During the upgrade, several PPD IT services will be unavailable:

Building Access Security Administration (CCUR) unavailable Sat, 6/8, 9pm - Sun, 6/9, 5pm
iServiceDesk front end for TMA unavailable Sun, 6/9, 8am-5pm
Lobo Energy unavailable Sun, 6/9, 8am-5pm
PPD Elevator Monitoring unavailable Sun, 6/9, 8am-5pm"

Period: Saturday June 8, 9PM to Sunday June 9, 5PM 2013

To continue to improve network security, software upgrades will be applied to UNM IT Wireless services. The following wireless networking services will be unavailable on 5/21/2013 7:00am-8:00 AM while the maintenance is being done:


Athletics Administration and the Stadium (Not the PIT)
Alvarado Hall
Coronado Hall
DeVargas
Hokona
Laguna
LaPosada
Parking
Postal Services
Redondo Village "

Period: Tuesday, 5/21/2013 7-8am

To strengthen Wireless capacity and security, maintenance will be done Thursday, 5/23/2013, from 7:00-8:00am to add new wireless networks to new wireless controllers across campus. After the change Lobo-Wifi users will be required to authenticate. Lobo-Guest users will be required to accept the UNM Computer use policy statement."

Period: 5/23/2013, 7-8am

To add new features for VoIP and voice related services, IT network switches will be upgraded. Work will be done between 7am and 8am. IT Wired and wireless network services will be unavailable for about 30 minutes for users in each building being upgraded.


Upcoming upgrades include:

Bldg # Building Name/Date

153 IT Offices Reschedule/TBD
204 PPD Monday, May 20, 2013
259 Continuing Education Monday, May 20, 2013
185 IPP Tuesday, May 21, 2013
206 North Golf Course Tuesday, May 21, 2013
279 Landscaping Tuesday, May 21, 2013
216 Automotive Wednesday, May 22, 2013
217 KNME Wednesday, May 22, 2013
213 SHEA Wednesday, May 22, 2013
255 Telecomm Thursday, May 23, 2013
262 Postal Services Thursday, May 23, 2013
273 Office of Contract Archeology Thursday, May 23, 2013
29 Dispute Resolution Tuesday, May 28, 2013
150 ISR Tuesday, May 28, 2013
152 Jonson Gallery Tuesday, May 28, 2013
51 University House Wednesday, May 29, 2013
165 LAI Wednesday, May 29, 2013
190 1812 SigmaChi Wednesday, May 29, 2013
53 Zimmerman Library Thursday, May 30, 2013
57 Economics Thursday, May 30, 2013
87 Parish Library Thursday, May 30, 2013

To see the most current schedule for planned maintenance for network switches across campus please go to http://network.unm.edu/approved-network-maintenance-schedule.html"

Period: May 15-30

To continue to enhance UNM IT network services, Northrup Hall (Geology) Wired and Wireless Services will be unavailable 5/22/2013 from 5:30-7:30am while network switches are being upgraded."

Period: 5/22/2013 5:30-7:30am

To improve service, the master and standby Wireless Controllers will be rebooted on Thursday, 5/23/2013, between 6 to 6:30 am. No disruption to services is expected"

Period: 5/23/2013, 6 to 6:30 am

To prepare for upcoming security enhancements, network maintenance will be done Thursday, May 23rd from 5:30-5:40am to switch the campus Internet service from the primary 10g link to the secondary 10g link for campus Internet services. There will be a brief outage when the switch is made affecting all UNM Internet traffic, National Lambda Rail (NLR), I2, off-site cloud services, and other non-local UNM network traffic.
"

Period: Thursday, May 23, 2013, 5:35-5:40am

To expand network capacity for the Valencia campus, a new router (with higher bandwidth capabilities) will be installed Fri, 5/24/2013 2:15-2:30pm. Valencia Campus wired and wireless internet access will be unavailable during the switchover."

Period: Friday, 5/24/2013 2:15-2:30pm

To improve performance and strengthen parts of the VM Windows infrastructure, IT will upgrade several Windows Virtual servers starting Saturday, 5/25/2013 at 9pm. The work is expected to be done by Sunday, 5/26/2013 at 5pm.

During the upgrade, several PPD IT services will be unavailable:

Building Access Security Administration (CCUR) unavailable Sat, 5/25 9pm - Sun, 5/26 5pm
iServiceDesk front end for TMA unavailable Sun, 5/26 8am-5pm
Lobo Energy unavailable Sun, 5/26 8am-5pm
PPD Elevator Monitoring unavailable Sun, 5/26 8am-5pm"

Period: 5/25/2013 at 9pm- 5/26/2013 5pm.

To improve service, Google caching service for the UNM environment will be enabled on Thursday, 5/30/2013, from 7 am to 7:45 am. Internet browsing through Google will be briefly unavailable during this work. Affected services include:

YouTube
Google Search
Google Plus
Google Maps (including map tiles and street view)
Google Earth
Google Docs
Google Scholar
Google News
Android Market
Picasa Web Albums
"

Period: 5/30/2013, 7 am to 7:45 am

To improve infrastructure stability and performance, AdAstra (Classroom Scheduling) and IT Billing/PinnacleFAMIS will be unavailable Sunday, June 2 8am-5pm while maintenance is being done to upgrade the server software."

Period: Sun, June 2 8am-5pm

Many Listserv Mailing Lists use the archive function which allows a history of what has been posted to the list to be maintained at the list.unm.edu website. The disk space for this feature needs expansion to continue providing this service. To ensure continued use of the archiving feature, maintenance will be done on Sunday, June 2nd from 6am-Noon to expand storage. Email sent to Listserv Mailing Lists will be queued up during the maintenance and delivered once maintenance work is complete."

Period: 6/2/2013 6am-Noon

To stay up-to-date with vendor fixes, security updates and enhancements, Storage maintenance for VM Hosted Servers will be done Sunday, June 9th from 8am - 5pm. The upgrade should be non-disruptive. If problems are encountered, services hosted on VM servers could experience service interruptions.


Note: The NetApp controllers on cfs6, cfs7, cfs10, and cfs11 will be upgraded during this maintenance window. Services that may be affected in the event of problems include:
Tivoli Storage Management (TSM)
LanDesk
xTender
CIFS on cfs11"

Period: Sunday, June 9 8am-5pm

To improve security and expand capacity, the Classroom Scheduling System (Ad Astra) will be unavailable Wednesday, May 22 from 7:30-8:30am while systems maintenance work is completed.

Note: Work will included upgrading security and increasing storage allocations."

Period: May 22 from 7:30-8:30am

The change of 'smtp.unm.edu' to Lobomail has been delayed past April 22 and not yet rescheduled to allow for more testing of relay applications and devices. We will communicate here when we have a new date for this transition. Until then, applications and devices using smtp.unm.edu will continue to function as they have before and any new requests will use the existing system."

Period:

In the wake of the Boston Marathon bombings, bogus donation scams and frauds are now flooding the internet, especially social media networks. These frauds prey on human emotions, sympathy, and curiosity that tragedies like this generate. I have already seen a number of twitter feeds claiming they will donate for each retweet.
On social media, we should expect to see postings asking people to share a posting to view the bomber or some other item that will generate curiosity regarding the bombings. These links often will prompt the users for escalated permissions for their Facebook, Google+, Twitter, etc. accounts.
Email phishing scams are filling inboxes as well. These emails will typically contain links taking a person to an infected webpage that will drop some type of 'drive-by' malware where just visiting the site will infect your device.
Most experienced users and IT professionals will recognize these scams easily but, due to the emotional nature of this event, even the most cautious of us can let our guards down. Obviously not every email or posting will be a scam but it is important to maintain vigilance during this time and pass this information along to the users of our networks and systems.

"

Period:

The following message is a phishing scam and is not a valid UNM email. DO NOT reply or click on links:
My wife and I won £148.6 Million Pounds last year, and we have done lots of charity donation to family and friends and we are also giving out £1.5million to 5lucky recipient, we are sending you this notice because you are our second recipient, send Name, Country,Occupation,Phone for more instructions. see HERE for review
"

Period: 4/10/2013

As a final part of the LoboMail conversion, on Monday, April 1st, access to the old Webmail system (webmail.unm.edu) will be disabled and the system will be shut down. Please be sure you have retrieved all attachments, contacts, vacation messages, forwarding rules, and filtering rules from your account before that date.

Note that only the Webmail system is being shut down; the UNM GroupWise system continues to be available for reference in read-only mode, and will remain in that state until personal archives have been migrated later this semester.

For information about how to use the LoboMail system, search FastInfo.unm.edu for 'LoboMail'. For information about the LoboMail Enterprise Email and Calendar Implementation project, go to http://lobomailinfo.unm.edu.
"

Period: April 1, 2013

The following message is a phishing scam and is not a valid UNM email. DO NOT reply or click on links:

This email is being sent to you because of violation security breach
that was detected by our servers. Our server detected that one of the
messages you received from a contact has already infected your
web-mail with a dangerous virus.

You can no longer be allowed to send messages or files to other
users to prevent the spread of virus to other @unm.edu web-mail
users. Please follow the link below to perform maintenance work needed
to improve the protection of the web-mail for us to verify and have your
account cleared against this virus.

Click here


WARNING!!! E-MAIL OWNERS who refuses to upgrade his or her
account within 48hrs after notification of this update will permanently
be deleted from our data base and can also lead to malfunctioning of
the client or user's account and we will not be responsible for loosing
your account.

Hoping to serve you better.
Sincerely,
Webmail Upgrade Support Team 2013,
The University of New Mexico,
Albuquerque,
NM 87131,
(505) 277-0111
"

Period: Ongoing 3/26/2013

The following phishing/spam email alert is currently being circulated. PLEASE delete and do NOT respond to the following message: Subject: Our records indicate that your Email Online User ID and Password have exceeded your sending and receiving portal. click here to update your portal. We sincerely apologize for any inconvenience.

The link goes here: http://licxos-plc.com/Edu/index.html and has been blocked.


"

Period: Ongoing 02/19/2013

Users with Apple/Macintosh computers are currently unable to access Internet Native Banner. This issue is not limited to UNM users; it is a result of Apple blocking current publicly available versions of Java.

The Apple blacklist now requires a minimum of Java 1.7.12.x. Since the latest current publicly-available version of Java is 1.7.11.22, all Macs running Java 7 are now marking it as malware. Once Oracle releases Java 7 Update 12, Internet Native Banner service should be restored to Apple/Macintosh users. "

Period: 2/1/13 - Ongoing

On December 3, 2012 DocuSign became aware of a malware spam email that was sent as if coming from the DocuSign service. If you get the email, DO NOT OPEN THE ATTACHMENT.

The following link will take you to the official warning sent out by DocuSign

https://www.docusign.com/spam-incident

NOTE: You need to cut and paste the above link into your browser address bar to make
the link open."

Period: Dec 3-ongoing

Due to the pending GroupWise migration to LoboMail to be completed the weekend of November 30, no more GroupWise accounts or resources will be created after November 1. Notices will be placed on the request forms and we will request that no new users be added to GW mobility (with the exception of BES users transitioning off the BES)"

Period: Nov 1, 2012

Users are getting an error message stating that an attachment has been quarantined by pmexchsvc@unm.edu.

Work around: The work around is to check the attachment name. There can be only one dot in any attachment's file name. If it is filename.something.docx then the . need to be changed to - or be removed. The system is reading it as a double extension. Example: Copy.1. xlsx. should be changed to copy-1.xlsx


"

Period:

Phase 1 of LoboMail went live on 8/6/2012. Around 35,000 student accounts will be activated in LoboMail (Exchange Online). These are student-only accounts (no staff or faculty), and also excludes anyone with a GroupWise account. Their email has been migrated from Webmail (CommuniGate). There is no outage associated with this go-live but after activations Webmail functionality will be limited and all new mail will be delivered to LoboMail. For more information on LoboMail please search FastInfo (fastinfo.unm.edu) for keyword 'LoboMail'."

Period:

How to login to Outlook Web App (OWA)
1. Open a web Browser (Internet Exolorer,Firefox or Safari)
2. Enter owa.unm.edu
3. You will be directed to a page asking for your NetID and Password. (Outlook WebApp)
4. Sign in. You will now be logged into Outlook Web App, (OWA). If this is your first time
Logging in you will be prompted to select a time zone form the drop down.
Enter Mountain Time (US & Canada)
5. Click on Inbox
"

Period:

We are experiencing system issues that are preventing some MAC book clients from connecting. We are working with our vendor to resolve the issue.
"

Period: