System Outages (click here for System Availability) | |
| 17 Nov 09 18:47 | Workflows are stalled and are not currently processing ***UPDATE 11/17/09 6:40pm*** Workflow is still unavailable. A ticket with the vendor, Sungard, has been opened and they will be working directly with UNM IT to resolve this issue. If you have any questions about this, please contact the IT Support Center. The IT Alerts page will be updated as more information is available. ***UPDATE 11/2/09 5:00pm*** The Banner Workflow production server will be recycled momentarily to resolve this issue. Please check this page for further updates. ***UPDATE 11/2/09 4:25pm*** Workflow service was restarted and all but one workflow seems to be working. An emergency re-boot of the machine itself is being arranged for tonight to see if that fixes the Auto-Migration workflow. ***ORIGINAL POSTING 11/2/09 4:18pm*** The IT Support Center has received word that Workflows are stalled and are not currently processing. A high priority ticket has been created for this issue. Period: 11/2/09 4:18 p.m. - Ongoing |
| 11 Nov 09 13:19 | Unplanned Email Delivery Issues Due to unplanned issues with the UNM email spam filter, some users experienced a delay in the delivery of some of their email. This issue would have affected any mail between unm.edu and salud.unm.edu, as well as potentially mail inbound to unm.edu or salud.unm.edu. Most of the affected emails were sent to salud email users. This issue has now been resolved, and all undelivered messages should have been delivered to the appropriate recipients. If you encounter additional issues, please contact the IT Support Center. Period: Approximately 2 weeks leading up to 11/11/09 |
| 09 Nov 09 17:27 | Planned Active Directory Changes 11/22/09 In order to accommodate business needs, the following services will be upgraded on Sunday, 11/22/09 from 8:00am to 12:00pm: Active Directory (Authentication and Authorization) Purpose of work: We will be 'flipping the switch' and turning on password / department syncing from LDAP to Active Directory. This will be the first phase in a series of Identity Management improvements. Doing this will create a seemingly uniform authentication environment at UNM. Passwords and other useful identifying information will be automatically synced between LDAP and Active Directory. Impact of not doing so is continued frustration on behalf of anyone who has, or will soon have both LDAP and Active Directory accounts. Technical Details: This change will affect Authentication and Authorization specifically. This will directly affect components of Active Directory authentication. Namely, after flipping on password sync, once a user changes their password, they will have made their NetID password and their AD passwords one and the same. Passwords and other useful identifying information will be automatically synced between LDAP and Active Directory. Impact of not doing so is continued frustration on behalf of anyone who has, or will soon have both LDAP and Active Directory accounts. We apologize for any inconvenience. Please refer to the ITAlerts board (http://italerts.unm.edu) for additional information or updates, and contact the IT Support Center with questions. Period: 11/22/09 8:00am - 12:00pm |
| 07 Jul 09 11:51 | Unplanned Oracle Creation Outage We have determined that the Oracle creation page does not appear to be creating Oracle accounts properly. These are most commonly used to gain access to the Banner Authorization Request (BAR) form. Our technicians have been notified and are working to find a solution as quickly as possible. Until further notice, please call the ITS Support Center, 277-4848, so that they may open a ticket directly with the technicians for manual creation. You may also submit a FastInfo.unm.edu Ask a Question or Chat incident for this also. Period: Ongoing |
Network Outages | |
| None | |
Finance Outages | |
| 20 Nov 09 13:05 | **RESOLVED** Vendor Add/Change Request Form This issued has resolved. We are experiencing some issues with the Vendor Add/Change Request Form. Users are getting an Internal Server Error. We have notified the technical team. |
| 20 Nov 09 11:47 | Banner Finance Posting and Approval Processes Temporarily Disabled On Friday Mornings and during Month End Close, Banner Finance postings and approvals processes are temporarily disabled to allow for the reconciliation of the reporting data. This means that no documents will be routed through the approval queues or posted in Banner Finance during this time. Documents can be created as usual and they will be routed after the reconciliations are complete. The upcoming dates are: November 20 Postings and Approvals are re-enabled November 25 |
| 20 Nov 09 09:04 | Planned Network Services Downtime Tuesday, 11/24/09 5:00 AM-7:00 AM IT has communicated, in order to strengthen UNM’s IT infrastructure, several services will be unavailable on Tuesday, 11/24/09 from 5:00 AM to 7:00 AM. |
| 06 Nov 09 13:27 | Planned LoboMart Outage, 11/06/2009 8:00 PM - 11/08/2009 10:00 AM Please be advised that the LoboMart application will be unavailable beginning tonight, Friday, November 6th, at 8:00 PM MST through Sunday, November 8th at 10:00 AM MST for a scheduled upgrade. |
| 06 Nov 09 11:47 | Planned IT Service Downtime Sunday, 11/08/2009 6:00 AM-12:00 Noon IT has communicated, in order to strengthen UNM's IT infrastructure, various services will be unavailable on Sunday, 11/08/09. 6:00 AM-12:00 Noon. Please refer to the ITAlerts board (http://italerts.unm.edu) for other unavailable services, locations, additional information or updates, and contact the IT Support Center with questions. |
Communications Outages | |
| 10 Nov 09 07:47 | Voice Mail System Maintenance Thursday, November 12 8:00 p.m. Voice Mail Maintenance Thursday, November 12 8:00 p.m. There will be no access to the voice mail system Thursday, November 12 beginnig at 8:00 p.m for 15 minutes while Windows updates are being applied. |
| 27 Oct 09 14:55 | BES Scheduled Maintenance for November 12, 2009 ATTENTION: Due to a planned maintenance outage between 6 pm and 9 pm on November 12th, Blackberry synchronization services for email, calendar and tasklists will be unavailable for approximately 20 minutes. Blackberry devices will otherwise remain functional. If you experience issues after the outage window, please call IT Customer Care at 277-1111 or submit a FastInfo at http://fastinfo.unm.edu. |
| 27 Oct 09 12:15 | Scheduled Maintenance Outage for 11/12 Due to a scheduled maintenance outage the following services will be unavailable from 6 PM to 9 PM 11/12/2009. ********************* Department and Technician web portals. Internal and External access to Pinnacle. ********************** If you have issues accessing these services after the maintenance outage, please call IT Customer Care 277-1111. |
| 07 Oct 09 09:39 | Reported issues for Alltel and Verizon services IT has received reports of multiple types of issues for users on the Alltel and Verizon networks. These issues include needing to dial 1 to make local calls, no service at all, intermittent service, calls crossing over in the middle of calls, delayed call completion and phones in perpetual roaming. There are many potential causes for these problems, and all of the causes originate with Alltel and Verizon and are due to technical issues around their ongoing systems convergence to finalize the Alltel-Verizon merger. Please report all issues to IT Customer Care at 71111 or via FastInfo at http://fastinfo.unm.edu so that we can continue to report the issues to the carriers and troubleshoot them for users. |
| 18 Sep 09 15:29 | Network and VoIP Phone Intermittent Outages **Updated 9/18/09 2:00 PM** Due to a recent infrastructure upgrade the Networking Core has been experiencing some anomalies that are intermittently affecting network connectivity and Voice over Internet Protocol (VoIP) telephones. The network staff is working with the vendors to look deeper into the systems and have made several modifications to the parameters in the core router. Since this is an intermittent issue, we will continue to monitor the system logs and will post updates as they become available. We appreciate your patience and understanding while we work to get to the root cause of this issue. Please note that when the VoIP phones reboot it takes a few minutes for them to initialize and come back on line. If the phone does not come back up in 5-10 minutes please report the service outage to IT Customer Care at 277-1111. |
| 27 Aug 09 11:35 | Intercall Conference Call service - Deceptive Marketing to UNM users There have been recent reports from UNM faculty and staff that conference calling company Intercall has contacted them to change their conference calling numbers and codes. This is a deceptive marketing practice. Intercall is not authorized to do business with the University of New Mexico. Intercall has very high rates compared to UNM's authorized provider, and any contact from Intercall should be ignored. Please disregard any information from Intercall regarding UNM conference calling. |
| 31 Mar 09 15:50 | CNS Work Order Request Forms The Work Order Forms for CNS are currently available at: http://fastinfo.unm.edu/prod/cns/ The CNS Work Order Forms were not included in the FastInfo upgrade and redesign. Therefore, users are advised to go directly to the page above. Please contact CNS Customer Care at 277-1111 or via FastInfo at http://fastinfo.unm.edu with any questions, concerns or support requests. |
Computing General Issues | |
| None | |
Network General Issues | |
| There are no other issues at this time | |
Finance General Issues | |
| 05 Nov 09 09:27 | October 2009 is Closed October 2009 is Closed in Banner Finance. October month-end Hyperion Finance reports are now available. All Finance information in Banner has been reconciled for October 2009. |
| 28 Jul 09 16:05 | New P-Card Application & Modification form routing coming August 1, 2009 In response to the CATR initiative asking for process review and improvements, the Financial Services Division is pleased to announce that effective August 1, 2009 Purchasing Card Applications and Modification of Cardholder Information Form should be routed directly to the Purchasing Department. The Purchasing Department is located in the UNM Business Center, Ste 2600; MSC01 1240. Previously the forms were required to route to the Unrestricted Accounting offices in order to validate appropriate signature authority. In a continued effort to provide user friendly Finance information in Banner, the Signature Authorization Requests are scanned and can be viewed from FTMACCI for unrestricted indices or from FRAGRNT for restricted indices. The revised routing process will streamline processing of Departmental request and provide for more efficient operations for Department and core accounting offices. |
Communications General Issues | |
| None | |
Computing Other | |
| 20 Nov 09 18:42 | UNM Email Phishing Scam Alerts **Attention** The following messages are phishing scams. DELETE IMMEDIATELY. Do not reply to these emails or submit any personal information. These emails can be hard to determine validity, but, legitimate institutions will NEVER ask for this type of information. Please be aware of 'phishy' looking URLs, seemingly valid 'From:' addresses, and links that take you to other sites. If in doubt, delete it out. For email users who DID accidentally respond to the phishing email(s) below and/or entered their NetID and password at a scam site, please change your NetID password immediately at netid.unm.edu and visit the IT Credit and Identity Protection Resources website for more information. The IT Support Center is available to answer additional questions you may have. Click Here to learn more about what UNM is doing to manage email spam attacks. Anyone who went to that page and logged in should do the following: 1. Change their password. 2. Check their Rules in Webmail to see if a forwarding rule has been placed there. For email users who would like to report a phishing email message they received, please report it to the UNM IT department by following the instructions in FastInfo 3708. **Alert** Latest Email Phishing Scams: November 20, 2009: Hello, You are required to reply to this mail and enter your UserName and password below within 48 hours or your account will be suspended. UserName: Password: UNM SUPPORT November 18, 2009: ATTENTION WEBMAIL USER, The WebMail Management Team is performing a routine Server and Database Upgrade for safer and faster Internet service, all to better your WebMail Network. On this note, all school users of the WebMail Account should provide the information below to enable us Validate and increase your Mailbox Quota. Failure to do this would result in closure of your Mailbox. Complete and send the following information for verification to this Email: techsupport.team3@gmail.com * User eMail ID: * User Password: We sincerely apologize for this inconvenience. eMail Management Team. September 14, 2009: The University Of New Mexico, we wish to nofity you that we are having problems with all email accounts.We have been upgrading all email accounts in order to reduce the rate of spam mails.To prevent your account from being closed unnecessarily. You will have to update us with the following informations. send us your ***NetID AND PASSWORD*** UNM ONLINE SERVICES DATATBASE CENTRE. September 10, 2009: This is to noitfy all the University Of New Mexico webmail account owners due to our online webmesaging center with error H-4I84JLKSL you need to upgrade your account to be active,send us your ***Current Username & Current Password*** Webmaster Online Department UNM Database Centre |
| 09 Nov 09 17:53 | New NetID Password Standards Information Technologies (IT) is upgrading NetID password change requirements for UNM users starting October 4, 2009. These new requirements are effective immediately for new and renewing passwords, and existing passwords will remain valid until they expire at their six‑month expiration date. Please note that all NetIDs and passwords are case‑sensitive. The new requirements are as follows: *Passwords must contain between 8 and 20 characters *Passwords cannot repeat a character more than twice in a row. For example, RR is acceptable, but RRR is not. *Passwords must contain characters from at least 3 of these characters sets:
IT also hopes to streamline the challenge‑response system (the sub‑system that lets a user reset their lost password by responding to security questions). Many users have complained they have trouble remembering answers they provided originally, and IT is working to develop a more user‑friendly system. For additional information, contact the IT Support Center or visit http://netid.unm.edu. |
| 22 Sep 09 08:08 | Facebook Scam Targeting "Fan Check" Application While incidents of identity theft, phishing attacks and other schemes that take place on Facebook have been well documented, it turns out the latest scam simply uses the popular social networking site as a scapegoat while leading users to outside malicious sites. Last week, rumors swirled around Facebook that a new application known as “Fan Check” was infecting users with a virus. The story spread as many users updated their status to read: “The FAN CHECK Application is a VIRUS that takes 48 hours to kick in. Even if you are tagged in a photo the virus still attacks you. Please inform all you friends and remove/delete the applications ASAP. Copy and paste this as your status so word gets around quickly.” However, according to several security firms, including United Kingdom-based Sophos, it is not the Fan Check application that is the problem, it is the so-called “removal kits” that are being hocked by hackers that are the real danger. As rumor of the alleged Fan Check virus made the rounds, the term skyrocketed in popularity on Google and other search engines. As a member of Sophos blogs, hackers have set up several malicious sites that prompt users to purchase fake anti-virus software. The sites, which users get to through their search engines results, “display bogus warnings about the security of your computer in an attempt to get you to install fraudulent software and cough-up your credit card details,” according to the blogger. For more info, use the following Google or Bing search terms: cso facebook fraudulent fan check. |
| 08 Sep 09 10:11 | Ongoing Faculty Loboweb Issues Update Information Technologies has a support request in with the vendor regarding this issue. The temporary workaround is to have the faculty member click on the LoboWeb link in the Banner Applications channel of my.unm.edu; to the immediate right of the LoboWeb channel on the Faculty/Advisors tab. This will take the user to the LoboWeb main menu where he or she can proceed to the Faculty Menu by clicking on the appropriate link on that page. --------------------------------------------------- The IT Support Center has received multiple reports from Faculty members across campus who are unable to access the Faculty Loboweb. The vendor has been notified about this issue. The temporary workaround for this issue is to log into MyUNM, and go to the Faculty/Advisors tab. Once there, click on the LoboWeb link in the Banner Applications channel, located to the immediate right of the LoboWeb channel on the Faculty/Advisors tab. This will open the LoboWeb main menu where you can proceed to the Faculty Menu by clicking on the appropriate link on that page. Please contact the IT Support Center at 277-4848 if you have further questions. |
Network Other | |
| 18 Mar 09 09:24 | Dialing in to the UNM network Due to the increase in broadband usage, the reduced demand for dial-up connections and dial-up equipment maintenance costs, ITS has gradually reduced the number of dial-up lines over the past six months. Dial-up users may, therefore, experience busy lines at various times throughout the day. ITS apologizes for any inconvenience. There are many commercial Internet Service Providers who guarantee high availability of their services without wait times. For more information about ITS network and dial-up services, see http://its.unm.edu/network/offcampus.html. |
Finance Other | |
| 19 Nov 09 16:15 | Banner Form FZADPEZ-Can't Print FSSC has received calls that they can not print DPEZs. We have submitted a technical ticket. |
Voice Other | |
| 25 Jul 08 13:56 | NEC DTerm Series i Phone Display Failure - Known Issue UNM is experiencing warranty issues with a number of DTerm Series i phones. If you have purchased a DTerm Series i phone and have problems with the display, please contact CNS at 71111 or via FastInfo to submit a Trouble Ticket and have the device warranty replaced. |