Get Support


Please contact UNM IT Customer Support Services at (505) 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.except during University Holidays.

The Canvas Hotline provides 24x7 support for students with technical questions related to their online courses.

To report an IT related system emergency or outage after hours, please call (505) 277-5757 and follow the prompts to leave a message for the after-hours coordinator. Please check the IT Availability Schedule and IT Alerts websites before calling.

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Laptop Support

Troubleshooting and technical support for laptops for persons with any UNM affiliation is available at the Lobo BrainBar.

Technical advice for creative projects can be found at the Adobe Creative Commons support desk, adjacent to the Lobo Brain Bar.

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The Help.UNM portal is UNM IT's self-service portal where you can submit requests for services and report issues 24 hours a day. You will be required to log in with your UNM Netid and password.

Visit the Help.UNM portal.

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Self-Help Options

FastInfo is your first stop for answers about UNM. FastInfo is UNM’s knowledge base that allows you to search answers to common questions. Visit FastInfo.

If you need to reset your NetID visit NetID / Password Reset.

Visit CanvasInfo for Canvas support and information.

Visit for virtual meeting support.

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Get To Know Your ITO

Many departments have local IT staff with specialized knowledge about departmental needs and resources.

More Support Options at UNM

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