UNM Network Infrastructure Maintenance - Saturday, September 21, 8 a.m. to 12 p.m.
UNM Network Infrastructure Maintenance
- Saturday, September 21, 8 a.m., through Saturday, September 21, at 12 p.m.
- While unlikely, it is possible that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.
What does this mean for you?
- A brief period of service interruption, less than 10 minutes. This interruption will occur just after 8 a.m.
- For on-and-off-campus users, the UNM IT wired and wireless networks will be available. However, Data Center hosted services will be briefly unavailable just after 8 a.m.
- Individuals on the UNM campus who have access to a smartphone device with a cellular data plan will be able to access the internet and certain cloud services, such as Canvas, using their personal cellular service/device. To ensure that your device is only connecting to your cellular provider during the UNM network outage, disconnect it from WiFi during that period. Many smartphone devices with cellular service can be used as a Hotspot to connect other devices, such as a laptop, to the internet. For information on fees and settings needed to use your phone as a Hotspot please contact your cellular service provider.
Additional Information:
- Network and Services provided by UNM Health and Health Sciences are NOT impacted by this outage.
Click On a Heading to Expand the Information
UNM IT Networks will perform planned maintenance on Network Infrastructure to complete critical maintenance and upgrades. Completing regular maintenance activities allows UNM IT to make improvements to enhance network performance, security, and usability of IT services.
Services Expected to be Unavailable (select list, not all impacted services listed):
- Admission Letter Processing
- AppWorx
- Authentication Services (LDAP, CAS, and shibboleth)
- BOOMI
- C-Cure
- EDUROAM
- ePrint
- MyReports
- None for the Road
We ask your help to coordinate with your IT Officer/Liaison/Staff to:
- Identify any critical (life-safety) services that must not be interrupted.
- Identify potential risks of service outages during these periods.
- Work with your faculty, staff, students, and vendors to make sure service disruptions are well communicated and mitigated, where possible.
- Leverage supplemental communication mechanisms to help us keep the campus community involved and well informed.
How do I get progress updates during the maintenance period?
Updates will be posted to UNM ITAlerts.
Will the blue light phones on the Albuquerque campus work during the scheduled maintenance window?
Yes.
Will the Albuquerque campus phone services be available during the scheduled maintenance window?
Yes.
For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. The hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays.
On occasion, UNM IT may adjust the timing for a planned change. Please visit ITAlerts for the most current information about all upcoming changes to services.
Due to the healthcare nature of UNM Health and Health Sciences (HHS), there may be variations to services and support for HHS students, faculty, and staff.
If you experience any issues regarding HHS technology services, please contact the following:
- During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694.
- Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA).
Outage
An outage is a temporary loss of service. It can be the result of planned maintenance or an unplanned/operational failure.
- Planned (and approved) outages – greater than 10 minutes
- Unplanned outages – break/fix issue
Availability Index
Available
Unavailable
Total Loss of Service
Degraded service
Slow response time
Intermittent interruptions (refresh/failover)
10 minutes or less for the same user (a user should not be impacted more than once)
Partial loss of service (see website for unavailable services)
During the outage, updates will be available at italerts.unm.edu.
| Service | Service Description | Status |
|---|
