UNM Service Maintenance - Friday, April 4, 6 a.m. through 7 a.m.

UNM Service Maintenance


  • Friday, April 4, 6 a.m., through 7 a.m.
  • While unlikely, it is possible that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.
 

What does this mean for you? 

UNM IT Networks has coordinated this work with building managers and IT staff associated with the impacted buildings.

Click On a Heading to Expand the Information

A critical security update to RedHat will be made that will impact service availability as outlined below. If you manage any RedHat systems or the services listed below, please ensure that all critical tasks are completed before the scheduled maintenance to avoid disruptions.

 

  •  
We ask your help to coordinate with your IT Officer/Liaison/Staff to: 
  • Identify any critical (life-safety) services that must not be interrupted.   
  • Identify potential risks of service outages during these periods. 
  • Work with your faculty, staff, students, and vendors to make sure service disruptions are well communicated and mitigated, where possible.    
  • Leverage supplemental communication mechanisms to help us keep the campus community involved and well informed. 

How do I get progress updates during the maintenance period?

Updates will be posted to UNM ITAlerts.

Will the blue light phones on the Albuquerque campus work during the scheduled maintenance window?

Yes.

Will the Albuquerque campus phone services be available during the scheduled maintenance window?

Yes.

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. The hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m. For UNM IT-related emergencies after hours or during Holidays, call UNM IT Customer Support Services at 505-277-5757 and follow the instructions to reach our after-hours coordinator.

 On occasion, UNM IT may adjust the timing for a planned change. Please visit ITAlerts for the most current information about all upcoming changes to services. 

 

Due to the healthcare nature of UNM Health Sciences (HSC), there may be variations to services and support for HSC students, faculty, and staff.  

If you experience any issues regarding HHS technology services, please contact the following:

  • During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694. 
  • Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA).  

Outage

An outage is a temporary loss of service. It can be the result of planned maintenance or  an unplanned/operational failure.

  • Planned (and approved) outages – greater than 10 minutes
  • Unplanned outages – break/fix issue

Availability Index

Available

Unavailable

Total Loss of Service

Degraded service

Slow response time

Intermittent interruptions (refresh/failover)

10 minutes or less for the same user (a user should not be impacted more than once)

Partial loss of service (see website for unavailable services)


During the outage, updates will be available at italerts.unm.edu.

IT Services
ServiceService DescriptionStatus