Data Center Maintenance Outage – Saturday, December 16, 2023, 10 pm through Sunday, December 17, 2023, 2 am

During the outage, updates will be available at

Summary of the Planned Maintenance:

WHY: UNM IT Networks will perform proactive maintenance on the Data Center Network to complete critical maintenance and upgrades. This work allows UNM IT to make improvements to enhance network performance, security, and usability of IT services. Please expect the UNM IT wired and wireless networks, UNM Web Services, and other UNM IT hosted services to be unavailable or intermittently unavailable during this time. Network and Services provided by UNM Health and Health Sciences are NOT impacted by this outage. See below for a partial list of major services that may be unavailable or intermittently unavailable during this time.


  • Saturday, December 16th, 10 PM
  • Sunday, December 17th, 2 AM - Services are planned to be up and available.


  • The UNM wired and wireless networks will be unavailable or intermittently unavailable for on-campus UNM users.
  • See potentially impacted services below.
  • Individuals who have access to a smartphone device with a cellular data plan will be able to access the internet and certain cloud services, such as Canvas, using their personal cellular service/device. To ensure that your device is only connecting to your cellular provider during the UNM network outage, disconnect it from WiFi during that period. Many smartphone devices with cellular service can be used as a HotSpot to connect other devices, such as a laptop, to the internet. For information on fees and settings needed to use your phone as a HotSpot please contact your cellular service provider.

We ask for your help to:

  • Identify any critical (life-safety) services that must not be interrupted.
  • Identify potential risks of service outages on December 16th – December 17th.
  • Work with your students, faculty, staff, and vendors to make sure service disruptions are well communicated and mitigated, where possible.
  • Leverage supplemental communication mechanism to help us keep the campus community involved and well informed.

While unlikely, it is possible that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.

If you have concerns or want to share information to assist in the maintenance work, please call the Service Desk at 505-277-5757 and we will get your information or question to the correct team.


Services expected to be available and unavailable Saturday, 10/14, 10 p.m. to Sunday, 10/15, 2 a.m.
Expected AvailableExpected Unavailable
  • AdAstra Classroom Scheduling
  • Authentication Services (Azure AD)
  • Chrome River (ONLY via mobile device)
  • Email relay services (mailrelay/smtp/ht)
  • Hobsons Graduate Application (Apply Yourself)
  • Intune (Windows device management)
  • IT Alerts -
  • Jamf (macOS/iOS device management)
  • Loboforce CRM
  • LoboMail (except mail listservs)
  • Lobotime/Kronos Time Entry
  • O365 Services (Teams, OneDrive, SharePoint)
  • Phone Services
  • TargetX
  • UNM Canvas
  • UNMJobs
  • myUNM
    • Bursar's Account Suite (Touchnet)
    • Chrome River
    • Course Information Form
    • Employee Dashboard
    • Grade Upload
    • Lobotrax (uAchieve)
    • Loboweb
    • MyPay
    • MyReports
    • Open Enrollment
    • Payroll Calculator
    • xTender Document Management
  • Admission Letter Processing
  • Admissions Apps
  • Appworx
  • Authentication Services (LDAP, CAS, Shibboleth)
  • BAA (Banner Authorizations Administration)
  • BAR (Banner and ERP Authorizations)
  • Billing Portal (Pinnacle)
  • Bomgar/BeyondTrust (Remote Support)
  • C-Cure
  • Calendar free/busy search
  • Capital Planning Application 
  • Cascade/Web Content Management
  • Confluence
  • Credit Card usage for Food Services
  • Demographic Self Service
  • ePrint
  • ERP File Staging Site
  • eSurvey & Password Synchronization
  • File services (Network drives)
  • FormFusion
  • fsaAtlas
  • GlobalScape EFT (Secure Transfer)
  • Help.UNM
  • Hosted Virtual Machines (Linux and Windows)
  • Intellicheck
  • Internet Services (including DNS)
  • IT Hosted Services
  • JobDescriptions
  • Lobomart Marketplace
  • Mail Listservs
  • MyIT
  • NetID Password Change (
  • None for the Road
  • ODS Reporting
  • Pinnacle
  • Print services (Print server)
  • SCCM (Windows device management)
  • Software Distribution (SCCM)
  • Student Grievances System
  • Student Transcripts/Transcript Services
  • Surveys (Opinio/eSurvey)
  • Transcript Services
  • TMA iService Desk
  • TutorTrac
  • University Catalog
  • UNM Sunshine Portal
  • UNM Websites including
  • Virtualization Infrastructure
  • VPN
  • Web Services
  • Where's My Bus?
  • Windows Server Update Services (WSUS)
  • UNM Wired Network
  • UNM Wireless Network
  • xTender Document Management


UNM students, faculty, and staff use many cloud based software solutions. Many of those will continue to be available during the outage.

Frequently Asked Questions

How do I get progress updates during the maintenance period?

Updates will be posted to UNM ITAlerts.

Will the blue light phones on the Albuquerque campus work during the scheduled maintenance window?


Will the Albuquerque campus phone services be available during the scheduled maintenance window?


Contact Us

If you have concerns or want to share information to assist in the maintenance work, please call the Service Desk at 505-277-5757 and we will get your information or question to the correct team.