Smart Phones

Mobile Devices Support

What are the support tiers and what is supported?

Tier 1: Full Support

  • Real time email, Calendar, and Contacts synchronization
  • Operator (Cellular Service Provider) interaction for UNM owned devices
  • Ability to store sensitive materials
  • Security such as remote wiping in the case of a lost or stolen device

Tier 2: Limited Support

  • POP/IMAP email
  • Limited operator interaction for UNM owned devices
  • No ability to store sensative materials
  • No security

Tier 3: Minimal Support

  • Provide POP/IMAP settings
  • No operator interaction provided
  • No ability to store sensative materials
  • No security
Phone Comparison List 


UNM Owned

Support Tier
1  2  3  3

Blackberry Windows Mobile1 Palm2 iPhone
GroupWise email X3 X5   X5
GroupWise Via 3rd party email Client     X  
GroupWise Calendar X3 X6 X6  
GroupWise Contacts X3 X6 X6  
Desktop Sync   X X  
Bluetooth Headset X X X X
Bluetooth Sync        
Bluetooth Other        
Warranty X X X  
Wi-Fi X X   X
Tethered Modem        
Provider interaction X X X  
Secure Storage Assistance
(ltd to Business Applications)4
X      
Non-Secure Storage Assistance
(ltd to Business Applications)
X X    
Insurance X X X  
3rd party software        

X = Will support
1 = Newer than 2 years old
2 = Not currently supported at UNMH, otherwise not supported in 6 months
3 = Through Blackberry Enterprise Server with a charge per seat
4 = Only HIPAA and/or FERPA compliant option currently available
5 = Via IMAP Settings
6 = Via Desktop Sync

Personally Owned

Support Tier
 1  2  3  3

Blackberry Windows Mobile1 Palm2 iPhone
GroupWise email X3 X5    
GroupWise Calendar X3 X6    
GroupWise Contacts X3 X6    
Sync billable billable   billable
Bluetooth headset billable billable   billable
Bluetooth sync billable billable   billable
Bluetooth other        
Warranty        
Wi-Fi billable billable   billable
Tethered Modem        
Provider interaction        
Secure Storage Assistance
(ltd to Business Applications)4
X3      
Non-Secure Storage Assistance
(ltd to Business Applications)
billable billable   billable
Insurance        
3rd party software        

billable = Billable through CNS
X = Will support
1 = Newer than 2 years old
2 = Not currently supported at UNMH, otherwise not supported in 6 months
3 = Through Blackberry Enterprise Server with a charge per seat
4 = Only HIPAA and/or FERPA compliant option currently available
5 = Via IMAP Settings
6 = Via Desktop Sync

Owned by Other Corporations

Support Tier
1  2  3  3

Blackberry Windows Mobile1 Palm2 iPhone
GroupWise email X3 X5    
GroupWise Calendar X3 X6    
GroupWise Contacts X3 X6    
Sync billable billable   billable
Bluetooth headset billable billable   billable
Bluetooth sync        
Bluetooth other        
Warranty        
Wi-Fi billable billable   billable
Tethered Modem        
Provider interaction        
Non-Secure Storage Assistance
(ltd to Business Applications)
billable billable   billable
Insurance        
3rd party software        

billable = Billable through CNS
X = Will support
1 = Newer than 2 years old
2 = Not currently supported at UNMH, otherwise not supported in 6 months
3 = Through Blackberry Enterprise Server with a charge per seat
4 = Only HIPAA and/or FERPA compliant option currently available
5 = Via IMAP Settings
6 = Via Desktop Sync

Older Devices

These devices will be supported for 6 months and re-evaluated periodically

UT Starcom N/S
Palm Treo 650 N/S
Palm Treo 700
Palm Centro N/S
Windows Mobile 5
Blackberry 7XXX N/S
Tethered PDA's N/S
Any device on Cricket N/S

N/S = Currently Not Supported